Caliber - Charleston IL
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Caliber was highly recommended by both friends who had work done there and by my insurance agent.
Repair Quality - 5.0/5.0 -
Excellent customer service. The processing through insurance was painless. Beautiful blending of old and new paint. The car looked like it had never been damaged - like new! The original estimated time to complete the repair was 2-3 days, and that proved accurate.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overly satisfied! Bob and his team did an amazing job repairing my vehicle, and he stayed in touch with me and kept me up to date the whole way through the process. 100 out of 10 stars!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My Dad depended on this shop for his repairs and I have continued to be satisfied with the quality of service and repairs
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Polite and informative from the time I called to ask get car repaired.went extra mile for me to pick up my car after repairs completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend.
Repair Quality - 5.0/5.0 -
Great experience dealing with Bob, Paige and Nick. I dropped my truck off on a Tuesday and picked it up the following Monday. They did a great job performing the repairs and even washed it when they were done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Everything looks good but I will need to bring it back to have the backup camera adjusted
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
If anyone needs it i will be sure to let them know where i went
Repair Quality - 5.0/5.0 -
Pain job makes my car look brand new, you cant even tell that it happened
Customer Service - 5.0/5.0 -
They stayed after hours to help me get my car and kept me up to date. When i asked for details about times, they gave honest and forefront answers that gave me a clear idea of when I would get my car.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was very satisfied with the service that I received
Repair Quality - 5.0/5.0 -
Very friendly and courteous staff, they did an excellent job on my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Have state farm and was my only option for repair.
Repair Quality - 2.5/5.0 -
Communication was lacking. I was told many times they would call a certain day and didn't
Customer Service - 2.5/5.0 -
Again communication was an issue
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmanship.
Customer Service - 5.0/5.0 -
Responsive, informative, thoroughly professional
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely to refer as the care and customer service was fantastic!
Repair Quality - 5.0/5.0 -
Team did a fantastic job at correcting the impact to my Santa Fe! It came back to me equal to the conditions prior to the wreck. Great work by the team!
Customer Service - 5.0/5.0 -
Again, the customer was top notch. Continued communication on plan and timing. Worked with me on pick up times with my crazy work schedule. Coming from a Quality Manager in the automotive business, this is key and the team hit all the marks!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Working with Bob at the Charleston, IL location was wonderful. He always kept me up to date and was easy to work with. It was fast and convenient! A great experience. I'll be a return customer if ever needed again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful experience. Would recommend to anyone. Easy to work with and quick turn around.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very much Soo..👍
Repair Quality - 5.0/5.0 -
I think everyone did a tremendous job! I also like the idea that that took the time to update me with the progress as it went along. I would recommend to anyone. Thank you everyone at Caliber 👍
Customer Service - 5.0/5.0 -
I think everyone did a tremendous job! I also like the idea that that took the time to update me with the progress as it went along. I would recommend to anyone. Thank you everyone at Caliber 👍
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bob and the team there really went above and beyond to get the car done asap for us! BIG kudos to the guys out in the shop doing the real work. Thank you