Caliber - Charlotte Harbor
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
I'm going to have to bring my car back in to get the bumper fixed. It's off kilter, the paint is not flush on the bumper, and I haven't got a call on when my clear bumper will be put on, but that will not matter because I'm not satisfied with the way my bumper looks now. The paint will still have to cure again for another 30 days. my bumper does not look liket came from the factory. I just noticed on 4/30. I'm not satisfied
Customer Service - 5.0/5.0 -
customer service was fantastic!
Returned Clean
My Experience - 5.0/5.0 -
This has been the best experience . Everyone went beyond to get my car repaired knowing I had a flight to take within a few day. It was well appreciated and cannot thank you all enough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car looks great, however the customer service was terrible. It took a whole week longer to complete than originally estimated. That was fine, however a phone call to at least let me know that would have been great. I also left several messages throughout the 2 weeks requesting a call back regarding the status of my vehicle repairs and never received a return call. I had to continue calling until I caught 'Doug' at a time when he was available to answer my questions. I understand it's a busy time of year and I'm not your only customer. Just one quick voluntary update while you had my car would have been appreciated instead of leaving a customer in the dark for 2 weeks. Thanks.
Likely to Recommend - 0.5/5.0 -
I have nothing positive to say about the experience. The repairs are phenomenal but the crappy customer service trumps all. I will not be recommending caliber to anyone.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
My car repairs took twice as long as originally estimated and no one ever called to let me know this or to update me on anything at all.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
even though the repair took a long time , we were always informed, and very pleased with the end results.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ashley and Tammy were very helpful. The repair work looks great!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer experience. Bjork
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied upon pick up of vehicle
Customer Service - 5.0/5.0 -
Only rated a 10 because 12 was not available!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Happy with all everything went smooth and present an so good job to all and think you
Likely to Recommend - 0.5/5.0 -
I will never recommend caliber. I advise people to take their vehicles elsewhere.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
They made a stressful situation very bearable. The communications of the various stages of repair were greatly appreciated.
Likely to Recommend - 5.0/5.0 -
Already have done that!
Repair Quality - 5.0/5.0 -
Very satisfied knowing every step of the process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Have had to bring my car back 3 times and still not fixed correctly. I have to bring it back on Monday. Send me another survey after that.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was excellent and my car was ready on time. Your office staff is so polite and friendly. Thank you for assistance. Regards, Brenda Jensen