Caliber - Chestertown

4.9 (1,812reviews)
98%
6348 Church Hill Rd,  Chestertown,  MD  21620
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,812)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted that vehicles were completed ahead of schedule and returned clean, often looking like new. The staff was widely described as friendly, professional, and knowledgeable, with frequent text and phone updates keeping customers informed throughout the repair process. Several customers noted this was their second visit, reflecting strong loyalty. A few customers mentioned minor concerns, including paint imperfections, interior dust upon pickup, and occasional notification system issues, as direct areas for improvement. Overall, the experience was rated highly, with many customers expressing they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... made the whole experience feel easy and stress-free. The service was excellent from start to finish, and its clear they genuinely care about their customers ..." Read more
"... completed the repairs on my car within a week, and the quality of the work exceeded my expectations. The staff was professional, friendly, and kept me ..." Read more
"... recommend this shop to all our friends and family. meticulous work and done on time!" Read more
"They are friendly and a pleasure to work with.The work quality is excellent and it was completed ahead of schedule. They kept me informed every step of ..." Read more
"... They kept me Informed thru the entire process and the quality of their work is top notch!!!" Read more
"... the progress of my vehicle repairs. They actually completed the repairs 10 days ahead." Read more
"Thank you so much for finishing 1.5wks ahead of thw original predicted completion date! I am very happy to have my car back."
"It was scheduled out a week and got it back within 3 days absolutely wonderful!"
"... exceptional! The staff was kind, considerate , and caring. My car was even finished two days ahead of scheduled! I am 100% satisfied and would recommend to anyone." Read more
"... are confident in the work they do, which I love. My Vehicle was completed before schedule, shining like new money. Good job Caliber!" Read more
"... Collisions customer service is beyond excellent! Almost daily updates by text, and if an issue arises a friendly phone call is received. Their work ethic ..." Read more
"This was the best communication experience Ive had with any business."
"Communication was 1010 - and they cleaned the inside of my vehicle beautifully it was a mess before!"
"The communication was a perfect as it could get. Step by step details of the stages our vehicle was ..." Read more
"I was kept informed every step of the way. The communication was clear, consistent, and helpful, which made the whole experience much less stressful."

Likely to Recommend

Repair Quality

Customer Service

Everyone was very friendly and kept me updated.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was kind, courteous, and helpful. My vehicle was done before the estimated time. I will highly recommend Caliber Collision to all my friends and family! Thank you for your outstanding work!

Likely to Recommend

I have already told family and friends about their wonderful service. I will continue to do so!!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone at this branch was great, friendly, and knowledgeable.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was my 2nd use of Caliber Collision Chestertown MD and I was not disappointed! Great customer service , keeping me updated on the progress.perfect repair. , you would not be able to tell there was damage .I hope I never need them again, but I will definitely recommend them to family and friends if they have the need.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and willing to answer any questions to make the process go smooth. Second time using this company

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome work The car looks brand spanking new 👍

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were kind and explained everything and made sure I was up to date and shared each new step the car was going through with me. It was a great experience.

Likely to Recommend

Repair Quality

Customer Service

Friendly and they kept me informed.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the first phone call to them about scheduling my vehicle till picking it up very good experience well recommended

Likely to Recommend

Repair Quality

Great team of associates.

Customer Service

Vwey friendly and takes the time to talk to you. Never felt rushed

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Delivered had a schedule and my truck looks like brand new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for everything, communication was outstanding.

Likely to Recommend

Repair Quality

Highly recommend. Costume service was amazing, ( Thank.you Tina ) we were kept up to date on the process , received text message from the body shop ( I cant remember his name ) . Differently will recommend to family and friends

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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