Caliber - Chestertown

4.9 (1,780reviews)

98%

(410) 778-9777

6348 Church Hill Rd, Chestertown, MD 21620

98%

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6348 Church Hill Rd
Chestertown, MD 21620

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About Caliber - Chestertown

See Photos

6348 Church Hill Rd
Chestertown, MD 21620

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,780)

Sort By:
Newest
Rating

1,470 Customers Rated

5 Stars

77.9% Complete

(1387)
4 Stars

3.4% Complete

(60)
3 Stars

0.4% Complete

(8)
2 Stars

0.5% Complete

(9)
1 Star

0.1% Complete

(2)
< 1 Star

0.2% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and clear explanations throughout the repair process. The shop consistently delivers on timeliness, often completing repairs ahead of schedule, which customers find impressive. Quality workmanship is repeatedly mentioned, with vehicles looking like new or better than before accidents. The clean, detailed vehicle returns and hassle-free insurance coordination add to the positive experience. While most feedback is overwhelmingly positive, a few customers noted minor issues with paint quality or notification system alignment that the shop should address.

Select to learn more

Service Quality
Timeliness
Communication

"From start to finish, the staff treated me like royalty. I could not be happier with the way my Tacoma looks ..." Read more

"Great customer service from start to finish. The staff was very helpful and kept me informed ..." Read more

"Caliber Collisions customer service is beyond excellent! Almost daily updates by text, and if an issue arises ..." Read more

"The people were all super nice"

"Kind, caring, helpful, and friendly."

"... so glad I went with them. They were super fast and got it done a week before the estimated finish ! So pleased and my car looks better than ever" Read more

"My vehicle was ready earlier than promised. I really appreciated the timely work and clear communication ..." Read more

"It was scheduled out a week and got it back within 3 days absolutely wonderful!"

"Two days ahead of schedule!"

"It was completed 10 days before the promised date."

"... Collisions customer service is beyond excellent! Almost daily updates by text, and if an issue arises a friendly phone call is ..." Read more

"I was called on a almost dailr basis to keep me informed on the progress of my repair. That was impressive ..." Read more

"This was the best communication experience Ive had with any business."

"Loved the text messages with updates!!"

"The communication was a perfect as it could get. Step by step details of the stages our vehicle was in during repairs was amazing. Excellent team work..!!! ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"From start to finish, the staff treated me like royalty. I could not be happier with the way my Tacoma looks ..." Read more

"Great customer service from start to finish. The staff was very helpful and kept me informed ..." Read more

"Caliber Collisions customer service is beyond excellent! Almost daily updates by text, and if an issue arises ..." Read more

"The people were all super nice"

"Kind, caring, helpful, and friendly."

"... so glad I went with them. They were super fast and got it done a week before the estimated finish ! So pleased and my car looks better than ever" Read more

"My vehicle was ready earlier than promised. I really appreciated the timely work and clear communication ..." Read more

"It was scheduled out a week and got it back within 3 days absolutely wonderful!"

"Two days ahead of schedule!"

"It was completed 10 days before the promised date."

"... Collisions customer service is beyond excellent! Almost daily updates by text, and if an issue arises a friendly phone call is ..." Read more

"I was called on a almost dailr basis to keep me informed on the progress of my repair. That was impressive ..." Read more

"This was the best communication experience Ive had with any business."

"Loved the text messages with updates!!"

"The communication was a perfect as it could get. Step by step details of the stages our vehicle was in during repairs was amazing. Excellent team work..!!! ..." Read more

Gilbert (RAM owner) reviewed 7/30/26

Scott (Jeep owner) reviewed 7/27/26

Timeline of completion was honored. When I went to pick up my vehicle it looks like nothing ever happened. I just drove it to Salisbury and rides great too. Satisfied customer.

Amanda (Honda owner) reviewed 7/27/26

Very friendly and knowledgeable.

Gregory (Chevrolet owner) reviewed 7/27/26

Colleen (Hyundai owner) reviewed 7/27/26

Stephan (Subaru owner) reviewed 7/23/26

We are very pleased with Caliber Collision's from beginning to end. We were kept informed throughout the process with daily updates initiated by Caliber Collisions. The paint job was a perfect match for our 13 year old Suburu. A big 10 for the friendliness, courtesy, and helpfulness of the front desk.

Jeff (Honda owner) reviewed 7/20/26

Katherine (Toyota owner) reviewed 7/20/26

Very satisfied with the work. They were professional and delivered what was promised.

Service was excellent I would recommend to anyone

Very fast

Denise (Hyundai owner) reviewed 7/17/26

John (Honda owner) reviewed 7/16/26

Excellent customer service, professionalism and repair. Finished on time and job was well done.

Highly recommend this shop!

Great work.

I always receive excellent customer service.Top notch!

Deisi (Honda owner) reviewed 7/16/26

I had an excellent experience with Caliber Collision. They completed the repairs on my car within a week, and the quality of the work exceeded my expectations. The staff was professional, friendly, and kept me informed throughout the entire process. I’m very happy with the service I received and would definitely recommend them to anyone needing vehicle repairs. Thank you for making the experience so easy and stress-free!

Caliber Collision did an outstanding job repairing my car's bumper! I'm incredibly impressed with their work it looks perfect. I'm so grateful for their excellent service and would definitely recommend them to anyone needing auto body repairs.

Blossom (Chevrolet owner) reviewed 7/16/26

Very pleased I would tell a friend

Satisfaction Guarantee

Carol (Kia owner) reviewed 7/13/26

Work done fast. Staff friendly.

Efficient

Jerry (Toyota owner) reviewed 7/12/26

Andrea (Nissan owner) reviewed 7/10/26

Great job and the timing was fast

Karen (Hyundai owner) reviewed 7/9/26

They informed me every step of the way.On the car.

Would use them again

They were great,kept in touch to let me know ow what was going on!

They let me know how everything was going ,and what was needy!

Elizabeth (Honda owner) reviewed 7/6/26

Everyone was professional and kept us updated often.

They were responsive and kept us updated on the progress of the repair.

Very professional and helpful

Prince (Audi owner) reviewed 7/2/26

Everything was exceptional! Brooke is the best!

Everyone was Amazing! Brooke was exceptional!!

Krista (Chevrolet owner) reviewed 7/2/26

I appreciated all the communications during the process. The truck looks great. We appreciate the care and attention you gave us and our vehicle. Thank you.

Wonderful Communication, Excellent work and amazing staff. Thank you.

Erin (Honda owner) reviewed 6/29/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Chestertown

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Chestertown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,780)

1,470 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -