E.L.B. Incorporated

4.8 (566reviews)
98%
121 Flatland Road,  Chestertown,  MD  21620

In operation 44 years.

Since 1999, Lori A. Willis has been the president of E.L.B. Incorporated. She has diversified the company from strictly collision repair to a complete auto center, to include; mechanical service, powder coating, window tinting, auto detailing and rhino lining. Delivering the highest customer service is her primary goal.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (566)

My Experience

Likely to Recommend

Repair Quality

Great experience I was kept well informed of the process

Customer Service

Super nice folks

Returned Clean

My Experience

My Experience

Excellent customer service. My car was fixed in just 3 days.

My Experience

I was pleasantly surprised that my vehicle was completed early! The repairs look great. Very professional and the communication and status of my repair was superb!

Likely to Recommend

The leadership and customer service was beyond anything I’ve ever experienced in my career! My hats off to Laura and her exceptional business! Thank you all!

Repair Quality

Beautiful job!

Customer Service

My Experience

OLIVIA WAS EXCELLENT IN SETTING ME UP WITH MY REPAIR AND SHE WAS A HUGE HELP IN SPEAKING WITH THE INSURANCE COMPANY!! Thank you Olivia!!!

Likely to Recommend

Repair Quality

Olivia is the best !!

Customer Service

Olivia is the best

Returned Clean

My Experience

Friendly staff, nice rental, good job!

Likely to Recommend

Repair Quality

Friendly and very helpful staff, nice rental car, great repair job!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Would definitely recommend

Repair Quality

My experience was great. They kept me updated on my car and helped me get into my rental fast and easy. I would definitely go back and recommend them to all of my family and friends.

Customer Service

My experience was great. They kept me updated on my car and repairs. Handled my car with care.

Returned Clean

My Experience

All around great experience! Morgan at the from was super helpful and responsive. Work was fast and efficient and looks amazing!

Likely to Recommend

Repair Quality

This process was amazing from the beginning to the end! Olivia at the front desk was very helpful and knowledgeable. I was kept up to speed throughout the entire process via the automated messages which was awesome! The work looks incredible and it was done way faster than what I was quoted by another shop. Hands down awesome experience throughout the entire process. Getting and returning the rental car was a breeze which also was a huge plus. True one stop shop and couldn’t be happier with my decision to do business with you guys. As much as I hope to not need your collision services in the future if I ever do I know who I will be calling!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Car looks great looks great. ELB kept me informed during the whole process and provided me with a rental car.

Customer Service

ladies were friendly and efficient

Returned Clean

My Experience

Very well done, thank you all

Likely to Recommend

Great work

Repair Quality

Everything looks great

Customer Service

Very friendly and knowledgeable, recommend a different shop for a different car as they would be a better fit 10/10

My Experience

They were on time and on budget. The repair seems excellent

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was great car came out great and would definitely go back hopefully I don’t have to but if I need to I know where I’m talking my car “ELB”.

My Experience

They took pride in their work. And, the work was excellent.

Likely to Recommend

Sure will.

Repair Quality

Thanks so much.

Customer Service

Kudos

My Experience

I hear air/wind from the driver's side door window. It sounds like the window is open or not completely sealed.