Caliber - Aberdeen

4.8 (1,881reviews)

96%

(410) 272-2550

1110 S Philadelphia Blvd, Aberdeen, MD 21001

96%

See Photos

1110 S Philadelphia Blvd
Aberdeen, MD 21001

Get Directions Website Email

About Caliber - Aberdeen

See Photos

1110 S Philadelphia Blvd
Aberdeen, MD 21001

Get Directions Website Email

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (1,881)

Sort By:
Newest
Rating

1,479 Customers Rated

5 Stars

66.9% Complete

(1258)
4 Stars

6.5% Complete

(123)
3 Stars

1.8% Complete

(33)
2 Stars

1.1% Complete

(21)
1 Star

0.4% Complete

(7)
< 1 Star

2% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team received high marks for proactive communication, including text updates and phone calls throughout the repair process. Many customers highlighted that repairs were completed ahead of schedule. Staff were widely recognized for their professionalism, friendliness, and willingness to go above and beyond, including coordinating rentals and cleaning vehicle interiors. A few customers noted areas for improvement such as cleanliness of vehicles post-repair, use of aftermarket parts, and occasional lapses in proactive communication, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... here at caliber collision insane luck!. Both times they've returned my car to me as is if brand new. On top of that, they had my car back to me both ..." Read more

"... definitely delivered on the customer experience and the repairs were perfect to the point it was as though the damage never occurred. Much thanks!" Read more

"The damaged areas from the accident were replaced, fixed, and look incredible."

"... completely satisfied with the quality of the work—there is no indication my car was ever in an accident. Thank you for the excellent service." Read more

"Customer service and communication was on point. They found things wrong with my jeep I didnt even know was broke and they do great work. End result….satisfied!"

"Excellent service, team kept me apprised of repairs and finished ahead of schedule! Highly recommend!!"

"... my car to me as is if brand new. On top of that, they had my car back to me both times ahead of schedule. Customer service was top notch" Read more

"It was ready before they promised@"

"It took 79 days to complete my repairs. Caliper Collision never went through BMW for repairs ..." Read more

"The repairs took double the amount of time originally estimated but the customer service and communication was great ..." Read more

"... grateful for the excellent customer service. I received clear, informed, detailed, precise, accurate communication from start to finish." Read more

"They stayed in touch with me throughout the repair process and advised me how to work with the insurance company ..." Read more

"The team kept me informed of the repair process and ensure the correct part.was acquired for the ..." Read more

"... great. Customer Service, when i called was awesome but my service advisor never reached out to me. Not even to let me know my vehicle would need extra ..." Read more

"... had a wonderful experience from start to finish. Everyone I interacted with over the past two weeks was friendly, communicative, and helpful while my car was being repaired. They made sure I ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... here at caliber collision insane luck!. Both times they've returned my car to me as is if brand new. On top of that, they had my car back to me both ..." Read more

"... definitely delivered on the customer experience and the repairs were perfect to the point it was as though the damage never occurred. Much thanks!" Read more

"The damaged areas from the accident were replaced, fixed, and look incredible."

"... completely satisfied with the quality of the work—there is no indication my car was ever in an accident. Thank you for the excellent service." Read more

"Customer service and communication was on point. They found things wrong with my jeep I didnt even know was broke and they do great work. End result….satisfied!"

"Excellent service, team kept me apprised of repairs and finished ahead of schedule! Highly recommend!!"

"... my car to me as is if brand new. On top of that, they had my car back to me both times ahead of schedule. Customer service was top notch" Read more

"It was ready before they promised@"

"It took 79 days to complete my repairs. Caliper Collision never went through BMW for repairs ..." Read more

"The repairs took double the amount of time originally estimated but the customer service and communication was great ..." Read more

"... grateful for the excellent customer service. I received clear, informed, detailed, precise, accurate communication from start to finish." Read more

"They stayed in touch with me throughout the repair process and advised me how to work with the insurance company ..." Read more

"The team kept me informed of the repair process and ensure the correct part.was acquired for the ..." Read more

"... great. Customer Service, when i called was awesome but my service advisor never reached out to me. Not even to let me know my vehicle would need extra ..." Read more

Jennifer (Toyota owner) reviewed 8/6/26

Best experience

Mary (Nissan owner) reviewed 8/3/26

I was told on 4 different occasions that my car would be ready that they were waiting for a wheel and they had my car for almost 2 1/2 weeks

Taleya (Chevrolet owner) reviewed 8/3/26

Great service, very friendly, great communication.

Aref (Toyota owner) reviewed 8/3/26

Great service in all aspects, very personable, excellent customer service

Excellent service, impecable repair and work in a timely fashion. Incredible customer service

Kathryn (Honda owner) reviewed 7/31/26

Taylor was awesome in keeping me updated with repairs. They went above and beyond with cleaning my interior as well.

Sue (Mazda owner) reviewed 7/31/26

Excellent customer service. I was well informed of the repair status.

Anijah (Honda owner) reviewed 7/31/26

Brooke (Mazda owner) reviewed 7/30/26

Kathryn (Chevrolet owner) reviewed 7/30/26

Everything was smooth from start to finish!

Tonya (Ford owner) reviewed 7/29/26

The customer service is stellar. I love that they are personable with everyone.

Really great team

Wanda (Volkswagen owner) reviewed 7/28/26

I had a wonderful experience from start to finish. Everyone I interacted with over the past two weeks was friendly, communicative, and helpful while my car was being repaired. They made sure I was kept updated every step of the way. Highly recommend!

Sue (Toyota owner) reviewed 7/27/26

Excellent service, team kept me apprised of repairs and finished ahead of schedule! Highly recommend!!

David (Honda owner) reviewed 7/27/26

Andrew (Chevrolet owner) reviewed 7/24/26

Rebecca (Nissan owner) reviewed 7/24/26

Again, above 10. The shop in a whole, office manager, repair manager, painter, store manager, every single person who helped me was there for the customer. You could t ask for better service and I would recommend the Aberdeen shop to anyone needing work done.

Caliber did an excellent job with my repairs.

If I could give higher than 10, I would. They heard my concerns and addressed every one of them, even when it was something out of their hands.

Keisha (Hyundai owner) reviewed 7/23/26

Steve provided excellent customer service by keeping me abreast of the progress that was being made on my car each step of the way. He was able to get the job done in under 30 days as I hoped. I would trust this body shop with future repairs. Thank you!

Great, honest and prompt communication.

Dawn (Mazda owner) reviewed 7/23/26

The damaged areas from the accident were replaced, fixed, and look incredible.

I am extremely grateful for the excellent customer service. I received clear, informed, detailed, precise, accurate communication from start to finish.

Larry (BMW owner) reviewed 7/21/26

They did a great job marching the paint color with the original paint. Very happy with the outcome.

William (Chevrolet owner) reviewed 7/20/26

Taylor and the team provided a rapid and efficient assessment. The team maintained communication through out the process and finished quality work ahead of schedule.

I already took the survey

I already took the survey. Thanks

Gary (Ford owner) reviewed 7/20/26

My car looks good a Nd I am very pleased w It the work done by Caliber.

The entire staff at Caliber were great. They answered my questions and kept me informed with what wa happening with my car.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Caliber - Aberdeen

About Caliber - Aberdeen

Reviews (1,881)

1,479 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 2.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -