Caliber - Joppa
410 Pulaski Hwy,
Joppa,
MD
21085
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted that their vehicles were returned looking brand new, with paint and bodywork exceeding expectations. The team was frequently commended for being professional, friendly, and thorough throughout the repair process. Regular text and phone updates were a standout feature appreciated by many customers, ensuring they were never left wondering about their vehicle status. Repairs were often completed ahead of the estimated date, which delighted customers. A few customers noted areas for improvement based on their experiences, including occasional communication gaps requiring them to initiate follow-up calls, delays due to parts availability, and minor cleanliness concerns upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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Service Quality
"... can't tell it was damaged by looking at it. They always go above and beyond to make a customer happy and I will gladly return or recommend them if the ..."
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"Great color match. Work is spectacular. Cannot say enough nice things about the workmanship and teamwork. I will recommend ..."
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"Everyone there did an awesome job for me. You cannot see where the accident even happened. Thank You"
"... had work completed on two vehicles and I have been very satisfied with the work. Never any problems with paint colors not matching, fading or any other issues. ..."
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"... question whats going on or have any confusion. The work was done in a timely matter and up to amazing standards."
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"They got it done a week early"
"Customer service was wonderful and the work was completed before the quoted date! Very satisfied"
"It took double the time. I believe they accepted the car before the parts were in. The car was fully drivable ..."
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"They went above and beyond to make sure my car was ready in time for my lonf planned trip."
"The Service Was Exceptional From Start To Finish I Was Informed Of Everything Being Done To My Vehicle & Was Called & Texted Updates On Everything"
"... thankful my experience was just as great as others. The text updates were perfection as I never had to question whats going on or have any confusion. The work was ..."
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"I had to constantly contact them to get updates. I found out my car was ready because I called them"
"I had to call several times to get an update on my delivery date vs. shop texting or calling me"
"Fantastic service and communication!!"
John
(Jeep owner)
reviewed 11/5/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 4.5/5.0
Tina
(Kia owner)
reviewed 11/4/26
My Experience - 5.0/5.0 -
Completely satisfied!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Mazda owner)
reviewed 11/4/26
My Experience - 5.0/5.0 -
They took care of the damage and you can't tell it was damaged by looking at it. They always go above and beyond to make a customer happy and I will gladly return or recommend them if the need arises. Quality personal. A +++
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alain
(Nissan owner)
reviewed 11/2/26
My Experience - 5.0/5.0 -
Thanks to Caliber Collision team, shout out to Nikki and Angel.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Rachel
(Toyota owner)
reviewed 11/2/26
My Experience - 5.0/5.0 -
Everyone was great to work with. I especially appreciate that everyone was flexible on Monday when I dropped off the vehicle since I had to change the drop off time twice. I also appreciate that the repairs were done ahead of schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with service everyone was very kind and helpful
Customer Service - 5.0/5.0
Mary Riina
(GMC owner)
reviewed 11/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Christopher
(Honda owner)
reviewed 10/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tyquese
(Ford owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Abhi
(Infiniti owner)
reviewed 10/26/26
My Experience - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 4.5/5.0
Collin
(Honda owner)
reviewed 10/26/26
My Experience - 5.0/5.0 -
Excellent Communication and Support through the entire process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kerwin
(Audi owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Charles
(Toyota owner)
reviewed 10/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Luis
(Mazda owner)
reviewed 10/23/26
My Experience - 5.0/5.0 -
The shoppe did an amazing job & I couldn't speak more highly of Earl although everyone was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Honda owner)
reviewed 10/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(Mazda owner)
reviewed 10/22/26
My Experience - 5.0/5.0 -
All went well, repair was timely and looks great. The lady's in the office were very helpful. I would recommend..
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Matt
(Toyota owner)
reviewed 10/22/26
My Experience - 5.0/5.0 -
Everyone was excellent. Would def recommend
Likely to Recommend - 5.0/5.0 -
I have recommended them to others
Repair Quality - 5.0/5.0 -
Staff was excellent and worked for my best interests
Customer Service - 5.0/5.0
Returned Clean
Terrence
(Mazda owner)
reviewed 10/21/26
My Experience - 5.0/5.0 -
Very pleased good job
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Darrus
(Chevrolet owner)
reviewed 10/19/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Bernice
(Honda owner)
reviewed 10/18/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Angelina
(Nissan owner)
reviewed 10/16/26