Caliber - White Marsh

4.8 (2,373reviews)

96%

(410) 687-8298

9624 Pulaski Hwy, Middle River, MD 21220

96%

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9624 Pulaski Hwy
Middle River, MD 21220

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About Caliber - White Marsh

See Photos

9624 Pulaski Hwy
Middle River, MD 21220

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,373)

Sort By:
Newest
Rating

2,005 Customers Rated

5 Stars

71.7% Complete

(1702)
4 Stars

7.7% Complete

(182)
3 Stars

2.1% Complete

(49)
2 Stars

1.1% Complete

(25)
1 Star

0.4% Complete

(10)
< 1 Star

1.6% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look like new and paint matching being incredible. Communication is frequently highlighted as excellent, with regular updates via text and phone keeping customers well-informed throughout the repair process. Timeliness is another strength, with many repairs completed ahead of schedule. The shop maintains high cleanliness standards, often returning vehicles washed and detailed. While most experiences are overwhelmingly positive, some customers noted minor issues with communication timing, missing parts on pickup, or cleanliness concerns that were addressed promptly.

Select to learn more

Service Quality
Timeliness
Communication

"Professional, customer service, quality of work!"

"The customer service was impeccable!! The paint job looks great! I give them a 1010!"

"The service at Caliber was completely amazing. The customer service was top notch and above any other. ..." Read more

"Outstanding service and an excellent team. I couldnt be more satisfied with the quality of their ..." Read more

"Paint match is incredible!"

"Vehicle was ready early!"

"Exactly when they promised."

"... and the drop off appointment. They did a great job, even were able to return the car to me a week earlier than originally expected, and were honest ..." Read more

"They had my truck fixed 2 weeks earlier than estimated."

"Ready 5 days early"

"Great communication, quick to respond, answered my questions and kept me updated throughout the process!"

"Lots of communication, always kept up to date with status of repairs."

"Communication was very professional"

"Communication was great, professional and informative"

"Communication was subpar. While the texts were good, I should have been notified sooner that my vehicle ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Professional, customer service, quality of work!"

"The customer service was impeccable!! The paint job looks great! I give them a 1010!"

"The service at Caliber was completely amazing. The customer service was top notch and above any other. ..." Read more

"Outstanding service and an excellent team. I couldnt be more satisfied with the quality of their ..." Read more

"Paint match is incredible!"

"Vehicle was ready early!"

"Exactly when they promised."

"... and the drop off appointment. They did a great job, even were able to return the car to me a week earlier than originally expected, and were honest ..." Read more

"They had my truck fixed 2 weeks earlier than estimated."

"Ready 5 days early"

"Great communication, quick to respond, answered my questions and kept me updated throughout the process!"

"Lots of communication, always kept up to date with status of repairs."

"Communication was very professional"

"Communication was great, professional and informative"

"Communication was subpar. While the texts were good, I should have been notified sooner that my vehicle ..." Read more

Ellena (Toyota owner) reviewed 7/31/26

Being kept updated was the best thing ever.

Ian (Audi owner) reviewed 7/31/26

Julie (Honda owner) reviewed 7/31/26

Scott (RAM owner) reviewed 7/28/26

My truck looks great. All of you are great! Thanks

Marilyn (Mazda owner) reviewed 7/27/26

I understand that painting my car required more attention. I'm grateful that they took the time to get it right. Thank you Mike and company.

Though it took a little longer, I understand your point to get the paint right

Daniel (Honda owner) reviewed 7/27/26

Catherine (Honda owner) reviewed 7/24/26

Customer service was excellent and informative. The work done to the vehicle is above par.

Francesca (Toyota owner) reviewed 7/23/26

It looks like it did some 20 years ago

The work was well done

It look good

They did a good job. I was very satisfied

Michael (Toyota owner) reviewed 7/23/26

Matthew (Ford owner) reviewed 7/20/26

Their customer service was top notch! From the tow truck driver, to the mechanic, to Amanda who was suoer helpful and sweet.

Katelyn (Chevrolet owner) reviewed 7/20/26

Mike and his team at the Pulaski hwy location are amazing!

Sonya (Volkswagen owner) reviewed 7/18/26

Friendly service and great work!

Michael (Ford owner) reviewed 7/17/26

Micheal (Volkswagen owner) reviewed 7/16/26

I would like to express my sincere gratitude for the exceptional work you did on my car repair. Your timely completion of the repair, surpassing the original due date, is greatly appreciated. Thank you so much

Brandy (Kia owner) reviewed 7/13/26

Pernell (Toyota owner) reviewed 7/13/26

The best

Cheryn (Honda owner) reviewed 7/7/26

Dennis (Chevrolet owner) reviewed 7/7/26

Karen (Nissan owner) reviewed 7/6/26

Elizabeth (Ford owner) reviewed 7/6/26

Very professional kepted informed on the progress I would give them a 10

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Caliber - White Marsh

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - White Marsh

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,373)

2,005 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?