Caliber - Nottingham

4.7 (3,008reviews)
92%
8400 Belair Rd,  Baltimore,  MD  21236

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,008)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as friendly, professional, and courteous throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. The quality of repairs receives high marks, with many noting their vehicles look like new and praising the professional workmanship. Timeliness is generally positive, with several customers receiving their vehicles earlier than expected. However, some improvement opportunities exist around ensuring complete repairs before vehicle return, maintaining consistent completion dates, and thorough quality checks to prevent return visits.
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"Everyone was very kind"
"... professional my car was fixed in a timely matter staff was excellent the repairs look great" Read more
"I think the team was fantastic! Very professional and kept me updated every step of the way during my car repair. Would recommend ..." Read more
"All staff were personable, friendly and very professional."
"Incredible customer service !"
"I was communicate with through the whole process"
"I appreciated the communication from the entire team throughout the repair process. I also appreciated ..." Read more
"they did a great job keeping me informed"
"The text notification to keep you informed was excellent"

My Experience

Dale was very informative and the repairs look great. I got the car back cleaner than I left it. 5 stars.

My Experience

My experience with Calibar Collision was great from the first contact, updates and when I picked up my vehicle. Victoria kept me informed of every step as well a new findings of what needed repair. I would definitely recommend Calibar to my family and friends.

My Experience

Dale came through, like she said...very good job...thank them all..

Likely to Recommend

Very happy with service.

Repair Quality

Very pleased with the service. They keep me updated while working on the car: that was really a good thing. Good experience. Car looks very good.

Customer Service

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Repair Quality

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Repair Quality

Everyone was wonderful since I walked through the doors but a special thanks to my appraiser and front desk secretary

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

John Mizell was so good to work with and kept me posted each step of the way. The receptionist. (I believe her name was Tina). was unfailingly helpful and attentive to my questions. I have used Caliber before and will continue to do so. I have recommended them to family and friends.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

From start to finish I had a great experience. Polite professionals that did their best to make me feel welcome and that I was a priority. The regular updates on my vehicle's progress kept me from wondering and feeling stressed. I wish I could work with them more often, but I don't want my car to get damaged again LOL. Honestly, my expectations were met and exceeded. Not to mention my car looks like nothing happened. I would recommend Caliber Collision to my friends, family, even people I don't know.

Likely to Recommend

Repair Quality

The lettering on the passage side was one color and the lettering on the driver side was another color.

Customer Service

The customer service was very professional.

My Experience

Thank you again for saving my car

Likely to Recommend

Repair Quality

Service very good

Customer Service

Returned Clean

My Experience

Caliber do good job, I am totally satified you, 10 point/10

Likely to Recommend

Repair Quality

Timeframe for repair was a bit long.

Customer Service

Everyone was pleasant and helpful.

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Repair Quality

Excellent work!

Customer Service

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Never

Repair Quality

The experience was awful 31 days having our vehicle.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

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Repair Quality

Window makes a noise, inside car light not working properly, driver side door handle not working to unlock

Customer Service