Ourisman Toyota of Edgewood
In operation 105 years, 4 years at this location.
Ourisman Automotive Group is a family owned auto repair business that has been in business since 1921. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
The attention to detail by the autobody repair tech was horrendous. The mudflap wasn't screwed in flash against the fender and the black plastic piece that holds the bumper onto the front of the car wasn't replaced the first go around, and had to be ordered and put back on. Charles was the tech i believe. :(
Customer Service - 5.0/5.0 -
The front line people were great and understanding.
Returned Clean
My Experience - 5.0/5.0 -
I was well pleased to find that my car was repaired so good that you could not tell it had been damaged. And when I picked it up it had been vacuum cleaned inside. Which was something I was going to do myself. They did a better job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything seemed to go well. I dont see anything that wasn't handled in the repair,so far.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far everything is good.
Customer Service - 5.0/5.0 -
So far everything is good.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The shop did a nice job on my car. Moreover, I know others who have used the body shop and liked the work performed on their vehicle.
Repair Quality - 5.0/5.0 -
Nice job on the car. Quality of the repair was top notch.
Customer Service - 5.0/5.0 -
Everyone I had contact with was courteous, helpful, and professional. No complaints.
My Experience - 5.0/5.0 -
The staff made it very easy and quick the team was very professional friendly and knowledgeable about the process of repairing the damage to my truck , also the office was clean and the parking lot was clean!
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
After arriving to pickup the car, ran into many problems with the car itself. It would not start right away. Dashboard had many errors and brake failure notifications that had to be cleared. Not sure how the battery would have died and how the brakes would be failing if the fix was only the passenger door handle. Caused concern for a few days afterwards
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were able to find other issues outside of just cosmetic
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was absolutely wonderful very good experience I would highly recommend
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
The team always does any awesome job
Customer Service - 5.0/5.0 -
The team always does any awesome job
My Experience - 5.0/5.0 -
Well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new
Customer Service - 5.0/5.0 -
Very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent continuous communication regarding repair progress. Everyone was friendly at the facility as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tech did a good job
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Staff kept us up to date every step of the way. My truck was done almost a week before quoted! Truck looks fantastic!!!