Caliber - Fallston

4.8 (4,573reviews)
97%
120 Connolly Road,  Fallston,  MD  21047
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,573)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and phone updates were frequently highlighted as a standout feature, keeping customers informed every step of the way. Many customers were pleasantly surprised that their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including interior cleanliness after repairs, occasional communication inaccuracies, and isolated instances of incomplete repairs or minor damage. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Repairs were done quickly and my Jeep was returned cleaner than ever."
"Great service and quick to fix my car"
"... satisfied with the communication, the professionalism,, the quick turnaround, and the level of professional work that this body shop gave me. I was highly recommend caliber collision." Read more
"Always do a exceptional job on our cars I will never take them anywhere but Caliber"
"... 15 years old and has three different paint colors. They repainted the front bumper three times to try to match something but they did a fantastic job. They continuously updated me by text. I would highly ..." Read more
"It was down earlier than expected!"
"... was damaged and wasnt sure if anything else was. It was done in two days. I was impressed how quickly it was fixed." Read more
"Took way too long"
"Completed ahead of schedule. Kept me very informed. Very easy process."
"It was ready 4 days before it was promised."
"The communications were poor. Texts sent to me were incorrect, forcing me to call to get the correct story. I never ..." Read more
"... person I interacted with was friendly and profession. Communication was fantastic, and my car was repaired very quickly." Read more
"I was treated very well from beginning to end. I really appreciated the text updates I received and the phone call to explain the small delay waiting for delivery of a part The work looks great ..." Read more
"... the process was kept in the loop throughout, and updates were provided weekly on progress, even when the project was finished before the scheduled completion date." Read more
"Communication was superb, car looks great."

My Experience

My Experience

The SMS were great keeping informed on the status of my car repair. This is the second time I had to use your services. Both times wh er re great work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kirk was very helpful and kept me informed.

Likely to Recommend

Need Caliber to contact me back to finish repairs

Repair Quality

There is still corrorosion paint on inner door peeling that was not completely repaired upon completion. Would like the establishment to complete the process and repairs!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great Service

Likely to Recommend

Repair Quality

Customer Service

Greate service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job repairing my car, and informed about my vehicle,

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff very friendly and work was before schedule pick up time / excellent

Likely to Recommend

Excellent service

Repair Quality

Work done professionally and staff friendly

Customer Service

Kept me up to date

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I wouldn’t take my vehicle anywhere else.

Repair Quality

Repairs were done quickly and my Jeep was returned cleaner than ever.

Customer Service

Courteous, efficient, and communicative. Their professionalism was exceptional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Prompt repair. Good work. Very effective communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service from start to finish! The staff was friendly, honest, and professional, and they explained everything clearly. My car was repaired quickly, and I’m completely satisfied with the work. I would definitely recommend them and will use them again!”

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Communication was superb, car looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jessica was so attentive and communicated so thoroughly with the likes I have never experienced before. Have I not a man of my own at this current time I would not think twice of asking for her hand that we may go thru the journey of life in love and warm embrace!! 10/10

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was treated very well from beginning to end. I really appreciated the text updates I received and the phone call to explain the small delay ( waiting for delivery of a part) The work looks great and I especially appreciated them cleaning up my car, even the inside which was a mess unfortunately. I will definitely recommend Calliber in Fallston to anyone I know in need of bodywork.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate how the Front Desk Assistant was understanding and empathizing my financial situation to pick up my vehicle on the actual scheduled day. How I miss this company always going above and beyond for services, and cleaning my vehicle inside out as usual. I’ve been with USAA for 19 yrs so I’m very aware how Caliber Collision hits a 10 out of 10 “EVERY TIME”😎

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent work completed well within the projected time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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