Caliber - Fallston

4.8 (4,539reviews)
98%
120 Connolly Road,  Fallston,  MD  21047

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,539)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed throughout the repair process. The shop consistently delivers repairs ahead of schedule, often completing work days or even weeks earlier than promised. Customers frequently mention excellent workmanship, perfect color matching, and repairs that make vehicles look like new. The staff's professionalism, friendliness, and willingness to answer questions creates a positive experience that leads to strong recommendations. While most feedback is overwhelmingly positive, some customers noted issues with vehicle cleanliness upon pickup and occasional incomplete repairs requiring return visits.
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"The color match is perfect and the gaps between the parts are tighter than they were when I got the ..." Read more
"Excellent quality of repair. Looks brand new."
"Excellent service and the repair looks fantastic!"
"... service from all and great communication from them. Car was returned to me in excellent condition and very clean. Job was done soon then expected which ..." Read more
"Always do a exceptional job on our cars I will never take them anywhere but Caliber"
"My vehicle was finished two days ahead of time."
"Again, surprisingly vehicle was ready a week earlier than was promised. What more can I say!"
"It was ready 4 days before it was promised."
"They did the repair in about half the time that they promised."
"It was ready before the estimated date!"
"Everyone was very polite and professional . Kept me up to date with status of repairs via text . Very satisfied with the repairs."
"I received constant updates with easy to follow links."
"We received frequent texts updating us on our car."
"Daily text message great, finished before promised date"
"I was communicated with regularly throughout the entire experience."

My Experience

Great experience. Staff was extremely helpful. Would highly recommend.

My Experience

My Experience

Great service...very courteous, professional workmanship, and timely. Would definitely use them again. Dale Poletynski

My Experience

Great job by Caliber Collision! My SUV looks fantastic, and the quality of the repairs exceeded my expectations. Highly recommend!

My Experience

Keith come us completely up to date with the progress on our car repairs . We were satisfied with the final repairs.

My Experience

Repair work was excellent.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Caliber was quick with my repair and communicated with me about the status of the car. Thanks for your services

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Repair Quality

Customer Service

Caliber collision was able to get me an early and get my car finished earlier than the estimated time. Communication was fine. The repair was done properly and didn’t have any issues.. The staff is nice. I would recommend their shop.

Likely to Recommend

Repair Quality

They have to replace the rear exhaust which is bent. They let me take the vehicle home as they wait for the part to come in. Plus, I mentioned to them when I picked up the vehicle that the car had the clear wrap on it. They told me I would have to get with my insurance for that and took my email address so they could send me the information for that person. It has been a few days and I have not received an email from Cailbor.

Customer Service

Still waiting on an email they said they were going to send me. It has been a few days and I have not received the email regarding the clear wrap that was put on my vehicle from the dealership

Returned Clean

My Experience

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My Experience

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Repair Quality

Awesome looks new

Customer Service

Nice and easy

Returned Clean

My Experience

I appreciate the superb job that was done in record time. And I appreciate the extra installation of the vent visors. 😁😎

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Repair Quality

Customer Service

My Experience

Car was repaired promptly. Car looks like new!

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Returned Clean

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Returned Clean

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Second time I’ve used them

Repair Quality

Great work

Customer Service

Great job

Returned Clean

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My Experience

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Repair Quality

We need to bring the truck back in. We hadn’t had the need to drive it at night but there is something wrong with the light. It’s off balance from the other light

Customer Service

Returned Clean

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Returned Clean

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