Crash Champions #0518 Belair

4.7 (1,621reviews)
95%
732 Baltimore Pike,  Bel Air,  MD  21014

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,621)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting the regular text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new and paint matching perfectly. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism are widely appreciated, contributing to a smooth, stress-free experience. A few customers noted areas for improvement directly in their feedback, including occasional delays, paint color discrepancies, and vehicles not always returned in clean condition, but these represent a small portion of the overall feedback.
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"... part completely seamless. When I got my car back, it looked absolutely perfect. They even identified and repaired additional damage that wasnt noticed during the initial ..." Read more
"... in Bel Air was very pleasant and informative and the repairs were great. I would definitely recommend them." Read more
"Crash Champions was friendly, professional and communicative. The repair is excellent."
"I was highly impressed with Crash Champions. It was like my incident never happened. My repairs were amazing."
"Hands down the most informed Ive ever been. The communication and regular text updates were very much appreciated. ..." Read more
"I was kept up-to-date during the whole process on the status of my Jeep"
"You are always excellent both in the work you do and the constant communication updating status of the work"
"Communication and customer service are strengths"
"Absolutely-other businesses could learn a valuable lesson from your communications practices."

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was great! Stephany and Mackenzie were outstanding, helpful and professional!

Likely to Recommend

Stephanie and Mckenzie were great! The car looks brand new!

Repair Quality

Customer Service

Everything was greata

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Repair Quality

Customer Service

My Experience

We were told the job was done, picked up vehicle and within a mile the repaired headlight failed

My Experience

The customer service at crash champions is as a great experience. The interactions between the employees were pleasant and easy to communicate to. The effort in the repair of the my car is also greatly appreciated with the quality work put into its repair

Likely to Recommend

Repair Quality

The body work on the car was great quality. Even being able to remove an unwanted sticker was also considerate and I greatly appreciate the effort put into fixing my car.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

I was very impressed with how fast the repairs were done. Everyone was very professional.

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Repair Quality

I couldn’t believe how fast my car was done. The service was exceptional!

Customer Service

Incredible!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Outstanding experience. Becca was awesome!!

Customer Service

Returned Clean

My Experience

Great job w/what u had to work w/w the bullshit Allstate insurance!

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Repair Quality

Customer Service

My Experience

You all were amazing! My car looks spectacular, I cannot see the damage anymore. Your service was spectacular and I really appreciated the updates along the way.

Likely to Recommend

I was recommended this shop and would certainly recommend it to others.

Repair Quality

The repair went well. The only issue I had was with the scheduling of the rental. It was a confusing process.

Customer Service

They were amazing and kept me updated on the progress.

Likely to Recommend

Repair Quality

Very professional writer and office staff. The work performed was top notch.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Great customer service they took care of me very well. The woman at the front desk was really good at her job. She deserves a raise. Everyone was pleasant and kind and I will be coming back there every time I have an accident. Thank you so much.

Customer Service

They did a great job on my bumper good people thank you so much

My Experience

I am very pleased with the services provided. The ladies in the office were very considerate and helpful!

Likely to Recommend

Repair Quality

The women in the office were very nice to work with, and Champion kept me informed throughout the entire process.

Customer Service

Likely to Recommend

Our family has used Crash Champions before and we’re pleased with the results.

Repair Quality

I appreciated how Crash Champions stayed in constant communication with me.

Customer Service

My Experience

Greatcservice and communication. Beautiful body work, looks brand new. Will highly recommend

Likely to Recommend

Repair Quality

Great job! If anyone there does body detailing or if it is a service that you provide, please text me. Would consider getting the entire car polished up so it all like nice the repair you guys did. Thanks so much.

Customer Service

Updates sent as promised. Thank you!