Caliber - Chestertown

4.9 (1,786reviews)
97%
6348 Church Hill Rd,  Chestertown,  MD  21620

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,786)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team received widespread recognition for their professionalism, friendliness, and attention to detail. Communication was a standout strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process, reducing stress. Timeliness was another highlight, as many vehicles were completed ahead of schedule, which delighted customers. A few customers noted minor concerns, such as paint imperfections, incorrect parts, or notification system issues, as shared directly in their feedback.
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"... completed the repairs on my car within a week, and the quality of the work exceeded my expectations. The staff was professional, friendly, and kept me ..." Read more
"... professional and helpful throughout the entire process. The final results were great and my car looks like new again. Thanks" Read more
"... They kept me Informed thru the entire process and the quality of their work is top notch!!!" Read more
"... with the work that chestertown caliber collision did-our truck looks brand new! Everyone there was friendly and knowledgeable and kept us well informed throughout ..." Read more
"... these people didnt know me from a can of paint , but treated me just like family . 💜👌🏽" Read more
"... the progress of my vehicle repairs. They actually completed the repairs 10 days ahead." Read more
"It was scheduled out a week and got it back within 3 days absolutely wonderful!"
"Thank you so much for finishing 1.5wks ahead of thw original predicted completion date! I am very happy to have my car back."
"It was ready earlier than expected, which was wonderful."
"... was smooth and the communication was as amazing. My car was even completed early." Read more
"... Collisions customer service is beyond excellent! Almost daily updates by text, and if an issue arises a friendly phone call is received. Their work ethic ..." Read more
"This was the best communication experience Ive had with any business."
"I was kept informed every step of the way. The communication was clear, consistent, and helpful, which made the whole experience much less stressful."
"... Caliber Collision's from beginning to end. We were kept informed throughout the process with daily updates initiated by Caliber Collisions. The paint job was ..." Read more
"The communication was a perfect as it could get. Step by step details of the stages our vehicle was ..." Read more

My Experience

Job well done. Polite staff and done on time. Would definitely recommend their service. Chestertown Md site.

My Experience

Thank you job well done

Likely to Recommend

Yes Caliber collision does very good quality work

Repair Quality

Very satisfied with the work done on my vehicle

Customer Service

Job well done thank you

My Experience

I had a really great experience with the service on my car. The work was done thoroughly and my car was returned to me clean, looking great, and with no issues at all. I especially appreciated how well they communicated throughout the entire process. They kept me updated and informed about the status of my car, which made the whole experience feel easy and stress-free. The service was excellent from start to finish, and it’s clear they genuinely care about their customers and the quality of their work. I would definitely recommend them to anyone looking for reliable, professional, and honest service. I really appreciate everything they did!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The staff at the collision center were professional and did a great job keeping me informed throughout the repair process. However, I was disappointed when I picked up my car because I noticed that the technician didn't paint a small section of the left passenger door, and the interior of my car was very dusty. I informed the staff at the collision center about these issues and sent them pictures. I’m currently awaiting their response and resolution.

Customer Service

I’m unsure how the staff at the collision center will address the issues I reported because I don’t have access to another vehicle while they complete the necessary repairs and clean the interior of my car.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Wouldn’t recommend another body shop

Repair Quality

I have had work done for years there. I pass other shops that are a lot closer to have them work on my vehicles. Their work is pristine and by far the best body shop on Delmarva Peninsula.

Customer Service

Highly

Returned Clean

My Experience

Timeline of completion was honored. When I went to pick up my vehicle it looks like nothing ever happened. I just drove it to Salisbury and rides great too. Satisfied customer.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very friendly and knowledgeable.

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

We are very pleased with Caliber Collision's from beginning to end. We were kept informed throughout the process with daily updates initiated by Caliber Collisions. The paint job was a perfect match for our 13 year old Suburu. A big 10 for the friendliness, courtesy, and helpfulness of the front desk.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very satisfied with the work. They were professional and delivered what was promised.

Likely to Recommend

Repair Quality

Service was excellent I would recommend to anyone

Customer Service

Very fast

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent customer service, professionalism and repair. Finished on time and job was well done.

Likely to Recommend

Highly recommend this shop!

Repair Quality

Great work.

Customer Service

I always receive excellent customer service.Top notch!

Returned Clean

My Experience

I had an excellent experience with Caliber Collision. They completed the repairs on my car within a week, and the quality of the work exceeded my expectations. The staff was professional, friendly, and kept me informed throughout the entire process. I’m very happy with the service I received and would definitely recommend them to anyone needing vehicle repairs. Thank you for making the experience so easy and stress-free!

Likely to Recommend

Repair Quality

Caliber Collision did an outstanding job repairing my car's bumper! I'm incredibly impressed with their work it looks perfect. I'm so grateful for their excellent service and would definitely recommend them to anyone needing auto body repairs.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very pleased I would tell a friend

Customer Service

Satisfaction Guarantee

Likely to Recommend

Repair Quality

Work done fast. Staff friendly.

Customer Service

Efficient

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean