Caliber - Clovis

My Experience - 5.0/5.0 -

Tony and Chris went above and beyond to ensure the repairs occurred and were done correctly. The level of customer service was exceptional.

Likely to Recommend - 5.0/5.0 -

Already have! Amazing customer service

Repair Quality - 5.0/5.0 -

Tony at Caliber Collision was very efficient, professional and courteous! The work Caliber Collision do was excellent and restored my truck to a like-new finish.

Customer Service - 5.0/5.0 -

Tony was very professional and efficient. He also explained everything to us and gave us paperwork for our files as well. Tony made sure any and all changes were authorized and that we were informed every step of the way.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job! It was quick and well done!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Heather and the team at Caliber did an outstanding, over the top job repairing the damage to my Hummer. I decided to have a separate panel repaired that was unrelated to the accident since it was already there and they were able to do a separate customer pay with zero issue. The Hummer had very high end, high solid coatings installed previous to the accident. I was able to have all the plastic trim pieces and the replacement wheel re-ceramic coated while the vehicle was there for repair (thanks to Heather!). Due to the out gasing of the clear coat we will have to wait 30 days to re-coat the clear coat. But if that wasn’t the case I’m confident I could have picked up my Hummer in the same condition as it was in prior to the damage as Heather and her team were super accommodating and respectful of my special, insane requests. I’m seriously the most difficult customer any body shop could have and I could not have been more satisfied with the service I received. 5 stars! Thanks again guys!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far, so good. This question would be better asked after a bit of time in my opinion.

Customer Service - 5.0/5.0 -

Very responsive any time we needed extra attention. A nice change from our previous auto body shop!

My Experience - 5.0/5.0 -

I am completely satisfied,you guys did a job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a excellent job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

It was a pleasant experience.

Repair Quality - 5.0/5.0 -

Good staff interaction, good work done, and great communication.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Anthony was exceptional and very accommodating to my needs due to my length of travel. Please inform him of his great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Accidents do happen and circumstances can be very bad. Caliber has been a light in 2 incidents! Warm; Professionals; Sincerity and Craftsman. Made to feel comfortable at a bad time.

Customer Service - 5.0/5.0 -

Outstanding!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chris was very helpful

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Such an easy process. They went above and beyond on fixing my car!

My Experience - 5.0/5.0 -

The team at Caliber Collision is top notch! Great customer service!

My Experience - 0.0/5.0 -

Please give me a call to discuss at 510-384-6111.

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

Yea maybe.. It's a place if you need something done or fix but nothing I would brag crazy about..

Repair Quality - 3.5/5.0 -

I give Caliber Collision repair a 7 due to 3 things.. 1.) It took them almost 3 weeks to repaired my truck and to get my truck back from them. But on the positive side their communication with me was okay. but then again I do feel sometimes like they did took their time on me though.. 2.) On the day of the pick up.. The manager (Jaime) there did not call me back like he say he would on the phone. Instead I called and had to explained everything to another manager (who didn't know my situation) to get my truck back that day. Okay I understand like the insurance lady said, maybe he had a family emergency? But then again had I not called that day would I have gotten my truck back?? 3.) And last, the supposedly new splash guard I had them ordered (on the side) and installed have multiple scratches and dents on it. Which I think I paid $300+ supposedly for a brand new one and it looks used?? And when I brought it up to the manager there eventhough he didn't ignore me I feel like he didn't care about it like it wasn't his problem. Which they made me feel like they either installed a used one or if new, they were so rough on installing it and didn't care about my feelings when putting it all back together. Either way I wasn't too happy with the results of it because it wasn't what I paid for and it looks ugly.. But on the positive note they were all very nice to me and the manager there made me feel like they're there to help. In the end I got my truck back, my gas tank, fuel line and gas cap are all replaced. All the dents on the outside of my truck are all somewhat gone and my truck is running great again. Thanks everyone at Caliber collision repair!

Customer Service - 4.0/5.0 -

Yea I would say so, everything was great until at the end..

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, yes, yes

Repair Quality - 5.0/5.0 -

The entire process was handled professionally. Once Caliber received our vehicle, the process continued in a highly professional manner and the process never went below that level. We would recommend Caliber to who ever asked!

Customer Service - 5.0/5.0 -

As we previously stated, Caliber’s entire staff can only be described as highly professional.

Returned Clean

Likely to Recommend - 5.0/5.0 -

They did a great job I would highly recommend you guys

Repair Quality - 5.0/5.0 -

Everybody kept me up-to-date with the work they were doing young lady at the front desk was great very friendly

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0