Caliber - Clovis
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Maybe listen to your customers request. I asked something very simple to make sure and put the sunshade in my window if it was going to be sitting outside and I made that request to the girl at the desk and the person that wrote up the contract. I forgot something and when I went back it wasn't in the window. To some it might seem petty but I take care of my car and would hope that the company I'm in trusting my car to would do the same. I would also say that the vehicle should be locked overnight when the shop is closed.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Body work was good but Tony at Caliber Collision did not respond to my emails and lied about my approval of non-OEM equipment that had been approved by Allstate. Caliber Collision is claiming I authorized them to do the work on 6/7/2023 and that they have my signature on file. This is true but that authorization was for the first estimate which was for a $4100. There were two estimates I approved the 1st estimate on June 7, 2023. After starting to work on the car they found additional damage and sent me a new estimate. I told them that some of the work they were proposing was completely unacceptable. I did not authorize the work; however, Caliber went ahead and installed the non-OEM parts. Tony claimed he never got the OK from Alfred. Caliber Collision is saying that I told them to go ahead and install the Non-OEM parts on 6/21/2023. This is not true. On 6/20/2023 I told my Attorney what was happening, and he wanted me to take my car to a different repair shop to get the work done correctly. When I went to Caliber Collision they told me they had already installed the used and Non-OEM parts. I went back to my attorney and he told me if they had already installed the parts it was to late to take it to another shop. He advised me to tell them to finish the work on the car so I would have a vehicle to drive. I then sent the following email to Caliber Collision: "My lawyer says to continue finishing the car even though you went ahead and installed the aftermarket parts that I said were Unacceptable" Tony had already installed the Non-OEM parts prior to this email. I had purchased a 8 year 120,000 mile extended warranty and now it is useless because the car has non-Honda parts. On 6/21/2023 Honda informed me that my car needed to be brought back in for A/C and cooling repairs to keep my regular warranty in place. Unfortuanately, I can not do this because my car does not have Honda parts.
Customer Service - 0.5/5.0 -
I have numerous emails that were not responded to. In one of the emails I asked why Allstate was saying they had approved the OEM Parts and Caliber Collision was telling me they did not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Broken glass was still in my car. When I closed the passenger back door glass pieces fell out the bottom of the door. The day after picking up my car, I started the car it did a system check and the steering wheel warning light came on and my car would not steer. I shut off the car and restarted, and the warning light went off and as of today has not come back on again.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
It looks better then when I bought the car🙂
My Experience - 5.0/5.0 -
Very happy with the updates as days moved along. Crew was all very nice and got things done in a timely manner. Thank you for all your help in this matter.
My Experience - 5.0/5.0 -
Great service and great work. Thank you
My Experience - 5.0/5.0 -
I was very impressed how they were very efficient through the whole process of my car. Everyone was very professional. Plus it was done in a timely manner. Kiddo for everyone. Thank you!
Likely to Recommend - 5.0/5.0 -
Very highly recommended.
Repair Quality - 5.0/5.0 -
Very efficient and kept me updated. O was very pleased with the outcome of my car.
Customer Service - 5.0/5.0 -
Excellent customer service.
My Experience - 5.0/5.0 -
Great communication, met estimate to be completed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car was completed ahead of schedule and looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
From the initial appointment, to the estimate, the explanations, to the updates, and the finish product, everything was completed in a professional manner. I was extremely impressed with how well everything went. Completely erased the frustration I had from the damage. RAM is like new. Special shout-out to Tony! He was great!
Likely to Recommend - 5.0/5.0 -
I would highly recommend Caliber Collision in Clovis on Barstow Ave to everyone!
Repair Quality - 5.0/5.0 -
Caliber Collision on Barstow in Clovis explained everything clearly. Updates were made regularly so I would be informed.
Customer Service - 5.0/5.0 -
Tony was amazing. Was very clear and thorough.
My Experience - 5.0/5.0 -
I always knew what was going on with my car throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Friendly customer service
Customer Service - 4.5/5.0 -
Friendly customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good service. Communication was great! Very, polite and friendly staff. Also great with keeping you updated.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and always keep me up on what was go on.