Caliber - Clovis

My Experience - 5.0/5.0 -

This an awesome staff they did a great job on my car they handled my claim fast a day professional Hidie is an outstanding person great service and extremely kind

Likely to Recommend - 5.0/5.0 -

I already have and will continue to do so

Repair Quality - 5.0/5.0 -

The job was done beyond my expectations my car looks just like I bought it what an excellent job the staff was extremely kind and kept me up on the day to day procedures while my car was being repaired I'm very grateful for such excellent service.

Customer Service - 5.0/5.0 -

As stated earlier the staff was extremely professional and very informative as to the procedure of the repairs

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Worst place ever took you guys a year and even with corporate involved my car was Givin back to many with many many flaws

My Experience - 5.0/5.0 -

Amee was exceptional. Loved the frequent email updates to keep us posted on the progress. Work was completed ahead of estimate. Rental car access was very helpful and the car looks nice!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The customer service I received from caliber collision was top notch and rated a 15 out of a 10! Aimee Xiong was the representative that communicated back-and-forth with me and was very professional and very prompt! She updated me on every step of the process and always kept in touch with me and kept me updated. She was very professional, and very kind. I would definitely recommend caliber collision to any of my friends and family and I will definitely bring my car there if I have any other issues. Thank you again to all of the staff and a big special Thank you to Aimee. Aimee definitely deserves kudos and deserves to be recognized for her EXCELLENT customer service! She definitely deserves a raise and the recognition!! Her customer service skills will definitely keep customers happy and coming back!! Please give her a copy of this review!! She is at the Barstow location in Clovis. THANK YOU AIMEE!!!!!!!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nope. Everything was done very well, and I’m glad I was able to get the best experience possible!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much for the great service done to my vehicle. Made this bad incident into a great experience knowing my vehicle would be taken care of.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Costumer service was amazing.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Pao was awesome!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for my repair you guys rock!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

My Experience - 0.0/5.0 -

I was notified it was ready to pick up. I went to get it and there was a flaw in the paint so has to be repainted. Quality control is needed.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Went to pick my car up. I found a flaw in the paint so has to be repainted. The floor mats were dirty and I requested they be vacuumed. Need quality control. Heidi is great.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Heidi did an excellent job giving me updates on the progress of repairs. She and Chris were knowledgeable, customer friendly and were easy to work with. Repairs appear to be fixed and my experience with Caliber was positive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appear to have done a good job

Customer Service - 5.0/5.0 -

Heidi and staff kept me updated on status of my vehicle. Chris the appraiser was very professional

My Experience - 5.0/5.0 -

All staff was very courteous and very friendly, kept me informed at all times, did a great job on repairing my truck. Highly recommend this business

Likely to Recommend - 5.0/5.0 -

liked all staff, very friendly

Repair Quality - 5.0/5.0 -

great job

Customer Service - 5.0/5.0 -

very friendly and professional

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Almost completely satisfied - 98%. Maintaining Driver 1 & 2 settings along with radio settings would have earned 100%. Correct me if I’m wrong, it’s my understanding that when a battery is disconnected those settings can be preserved.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

9.8 Besides doing the repair correctly I appreciate the progress notifications. Amee was a pleasure to work with. If driver 1 & 2 along with the radio presets were maintained the rating would’ve been a 10. I’m under the impression even if the battery is disconnected there is a way to keep those settings. If I’m wrong then you should have gotten a 10.

Customer Service - 5.0/5.0 -

Amee is excellent. When bonuses come up she should be included

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good updates on vehicle work, friendly staff and overall great customer service!!

Customer Service - 5.0/5.0