Caliber - Clovis
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice quality work and speedy repair
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very good about staying in touch with everything that is going on.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
generally good seemed to take loonger thann estimated, didnt need the truck, worked ourt OK
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was glad to deal with such professional people who value their work and do an excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service very helpful staff
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice customer service personnel
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great
Customer Service - 5.0/5.0 -
Everyone was great
Returned Clean
My Experience - 5.0/5.0 -
One word: perfect!😊 Customer service: perfect.😊 Notifications: perfect 😁 Labor: perfect.😀 only bad situation: no popcorn 🍿😢
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Except when I went to pick up my car. I walked in and there was no receptionist. So I waited for a minute or two. I started walk to the office just to ask where the receptionist was when this employee appeared out of nowhere and stopped me. I wasn’t going to go in, I was staying by the doorway. If she had seen me through that mirrored window, she should’ve just let me know that someone would be with me shortly. She was the only one that made me uncomfortable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Just because of all the delays, I know some were not completely Calibers fault but I feel they could’ve tried harder to find certain parts fast there are 1000s of venders for parts .
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was good, they keep you informed of the progress in the repair process and of course the treatment was excellent
My Experience - 0.0/5.0 -
My car was worked on for more than 3months. My completion date was postponed numerous times. And, some of their excuses were: we are short staff, there’s not a lift available at this moment (this was 2months into them having my car), and continuously giving us excuses. The person who was our rep through this facility, always did a poor job of communicating with us, his name is Pao. He would continuously avoid to speak to us on the phone. On the the days where our car was “expected to be completed, he would send out an updated text at closing time (4:59pm) to let us know the car isn’t ready. The first time they asked us to pick up the car, there were parts that were still in order and waiting for arrival. Pho stated that we can pick up the car, and bring it back once the parts were in. We refused. On the day of completion, we were refused to touch the car until we paid our deductible amount. After the test drive, we noticed our AC system was no longer working. They refused to fix it, and told us that they didn’t touch that area of the car so they don’t know why it’s not working. Because we paid, Pao and the managers told us they can’t do anything about it. They said we are now required to prove that the AC dysfunction was part of the crash, or they won’t fix it. They didn’t even consider the fact that it may have been caused by their staff. As a follow up with our adjuster, we will have to prove that the AC damage is part of the damage of the car. Obviously, it was functioning prior to my car getting to their shop, and after them “fixing the car,” the AC is just broken now. I would not recommend anyone to this place.
Likely to Recommend - 0.5/5.0 -
Will continue to discourage people from this business.
Repair Quality - 0.5/5.0 -
Poor communication. My car was not worked on for weeks due to “lack of staff, unavailable lifts.” After 3months, we picked up the car and the A/C no longer works, no flow out from the face or feet vents. They reported that because they didn’t touch that area, and we couldn’t prove it was due to the crash, they cannot fix it. The entire interior of my car was filled with dust and dirt debris (it’s raining season). My car’s completion date was postponed numerous times. I would not recommend anyone to this business.
Customer Service - 0.5/5.0 -
Horrible communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All staff was really nice the job was done fast and they inform me of everything that was going on the car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service!!! I was updated on the progress along the way. Overall very happy