Caliber - Columbia - Southeast
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff, helpful and did what they said they would do.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You got my vote.
Repair Quality - 5.0/5.0 -
Deanna and Billy were phenomenal. I was already upset because I was the victim of a hit and run, and now having to pay charges for my damage that was not my fault. Well these two made that ordeal bearable. Their collective passion for all of my concerns is to be commended. I appreciate the daily status of my vehicle. Billy was very knowledgeable of body work/labor. Deanna was the best front door staff you could ask for. I understand that she will be leaving your location. Her position will be a hard one to fill. I appreciate being able to give them their kudos because they deserve it!.🤗
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
after picking up my Toyota around 3 PM I was on the side of the road with a hot car by 6 PM because they failed to put a hose on my radiator and I have coolant leaking out like a river. I will never bring my car back here
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Have to bring the car back for more repair
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Noticed some extra spacing on the hood which is a minor fault. Everything else is and looks amazing
Customer Service - 5.0/5.0 -
Super friendly and accomodating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job of keeping me updated during the entire process and my car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Honestly to soon to know
Customer Service - 3.5/5.0 -
This should be a 10 based on interactions I had, the challenge was the expectation was set that I would receive weekly updates and I had t call for any update.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not to my worst enemy
Repair Quality - 3.5/5.0 -
The repair work itself was fine. The job was done; albeit it took 1.5 times longer the the initial quote with no explanation as to why. But the quality of the work preformed was acceptable
Customer Service - 0.5/5.0 -
The day I dropped off my car I was told they would call me in a day or so with an estimated date of pick up. This never happened. One week after I dropped my car off I called for an update since the initial estimate said I should be picking up the car the next day. At first they said they would call me back with an update. Several hours later I call again and was informed everyone working on my car was not there but when I asked if I was still good to pick up the next day the guy just laughed. Day 8 I finally got in touch with the guy managing my case. He informed me that they needed me to come look at some damage I had asked them not to repair. I told him I would get there when I could but I worked during business hours so I would have to find a day that I could leave work early. He said they would not touch the car until I came by an assessed the damages. I assessed the damages in person the next day and decided they would be fine to ignore as I originally instructed. I also had to bring them my power cord since my car was almost dead but they could not give me a reason as to way the car was almost dead. At that point he said call back in another week. On day 14 I called for a new estimated pick up time. He told me the car was being painted and to pick up Wednesday after 4. Wednesday at 4 I left work early and got ready to return my rental. Upon arrival he came out of his office and said,” Did I say today? I meant to say Thursday.” I informed him this would be an issue since I had already left work early for this once this week and my office closes later then theirs did. He said he would call me in the morning to work out a pick up time. Thursday morning I received an automated text say the new pickup time was 5pm Friday. Friday morning was the first call I received from Calliber collision. He informed me that my car was ready and I would need to pick up before 5 that day. I reminded him that I didn’t get off until 6:30 and would not make it. They were closed on Memorial Day so Tuesday would be my earliest pick up day. He then says he has already finalized the bill so if I didn’t return the car that day I would most likely be charged for the additional days. All in all it was a horrible experience. The only person who seemed to be half decent at her job was Deena at the front desk. The rest of the customers service was beyond atrocious!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The inside of my car smelled like paint or some other substance. Based on your desire to get our vehicles to return to normalcy— how great it would be for a vacuum and interior wipe down. I would have loved this. Or even if you had a detail option for payment.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and courteous. Billy updated me consistently (via text and phone) concerning the status of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My wife appreciated the service she received. Billy was particularly helpful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The lady that answer the phone is very sweet over the phone and in person. The guys there are kind my son truck would crank they jumped it off for him and tried to explain what it could be hats off to you guys and thanks for everything.