Caliber - Lexington Sc

4.8 (4,034reviews)
98%
521 Columbia Ave,  Lexington,  SC  29072
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,034)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout highlight, with customers appreciating regular text updates, proactive outreach, and staff who kept them informed throughout the entire repair process. Many customers noted their vehicles were completed ahead of schedule, reflecting strong timeliness. The complimentary interior and exterior cleaning surprised and delighted many customers. A small number of customers noted areas for improvement, including occasional paint quality concerns, delays with parts, and instances where communication could have been more proactive during extended repair timelines.
AI-Generated from reviews written in the last 12 months
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"... provided top-notch service from start to finish, and the quality of the work on my Ram 1500 exceeded my expectations. Communication was clear, the process was smooth, ..." Read more
"... it was apparent that everyone was extremely busy, I never felt like I was just being pushed through. I was tended to with genuine care, which was very ..." Read more
"... team working on my car was incredible. They where communicative the entire time, respectful, and willing to go the extra mile. I will recommend caliber to anyone needing car repairs. ..." Read more
"... and all technicians and customer service staff were friendly, knowledgeable, and professional." Read more
"... You always turn my calamities into restorations and go out of your way, above and beyond, to accommodate me. Thank you for your warmth, caring and patience with ..." Read more
"My vehicle was ready nearly a week ahead of schedule!"
"Kept me informed of every move with my car and finished it about nine days earlier than projected! Awesome!"
"... service. You kept me up to date on the service and was done 4 days earlier than expected. Thank you." Read more
"Great communication throughout. Car was finished in half the expected time and under the estimate which was a wonderful surprise. This work was done ..." Read more
"... while being repaired and the services done. You even completed the job a week before the estimated date of completion. Very thankful for the effort and efficiency of services. ..." Read more
"I received several texts along the way, keeping me informed of my vehicles progress. Communication was excellent!"
"Communication was excellent. Repair was completed sooner than originally estimated. The relationship between Caliber and Enterprise ..." Read more
"Great communication throughout. Car was finished in half the expected time and under the estimate which was a wonderful surprise. ..." Read more
"Communication about my car was perfect. Repairs were completed sooner than expected and everyone is extremely nice and ..." Read more
"Caliber Collision was great. I got daily updates on my car and what stage of the repair they were at. I was very pleased with the customer ..." Read more

My Experience

What we liked the most was the updates on the work, but also because everyone was so helpful

My Experience

My Experience

Great job, I know it wasn't easy! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Great job, thx!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They are great and they also keep you up to date

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The updates throughout the process were good and the thoroughness at the end of the process in ensuring quality work was wonderful.

My Experience

My Experience

Communication was excellent. Repair was completed sooner than originally estimated. The relationship between Caliber and Enterprise made the whole experience so much easier. I was impressed with the service throughout this unexpected event. Thank you.

My Experience

💯 percent satisfied and amazed with the job plus amazing customer service. Customer for life!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication from start to finish was impeccable! Wanda coordinated & communicated all my needs & concerns, even assisted with getting adjusters appraisal in a timely fashion. Staff & the work done, Simply amazing! 10/10 highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Wanda & new trainer....AMAZING! ALL STAFF, that i came in contact with, professional and pleasant.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

There was some confusion about charges, but they got it straight

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber went above and beyond on this repair for me. I was amazed at how great it looked whenever I picked it up. My vehicle not only was restored to like-new condition, but was also detailed inside and out. It looked great all the way around! I certainly would recommend this business and location to anyone that needs their vehicle repaired.

Repair Quality

Customer Service

Everyone was polite, professional and helpful through the whole process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for keeping me informed of what was happening the whole time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great. They kept me updated on progress as my repair was being made.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A great group to work with, they were very helpful. I hope I don’t have to have any more repairs but if I do I will use this shop again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair team did a great job and have had no issues since picking it up yesterday.

Likely to Recommend

Repair Quality

Staff st Caliber Collision is friendly and got my unit timely repaied, delivered on time and fully cleaned.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bryan and his entire team were professional and courteous. They kept me informed every step of the way and made the entire experience easy. And they were fast! Top shelf, all the way!

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