Caliber - Lexington Sc

4.8 (4,031reviews)
98%
521 Columbia Ave,  Lexington,  SC  29072
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,031)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Timeliness is generally excellent, with numerous repairs completed ahead of schedule. Customers frequently highlight the cleanliness of returned vehicles as an unexpected bonus. While some experienced minor delays due to parts availability or needed corrections, the overall sentiment reflects strong satisfaction and high likelihood of recommending the service to others.
AI-Generated from reviews written in the last 12 months
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"... experience at Caliber Collision. The team provided top-notch service from start to finish, and the quality of the work on my Ram 1500 exceeded ..." Read more
"Professionalism at the highest level! No surprises, no disappointments. The finished product ..." Read more
"... start to finish. My Caliber Collision shop provides friendly and Highly professional service." Read more
"... vehicle repaired , I had a very pleasant experience. EVERY staff member was polite and considerate. Even though it was apparent that everyone was extremely ..." Read more
"Caliper staff is the gold standard for customer service. I love the relationship with Enterprise."
"My vehicle was ready nearly a week ahead of schedule!"
"Kept me informed of every move with my car and finished it about nine days earlier than projected! Awesome!"
"... kept us informed every step of the way, and even got it back to us a few days before they expected to. Highly recommend!" Read more
"Great communication throughout. Car was finished in half the expected time and under the estimate which was a wonderful surprise. ..." Read more
"... service. You kept me up to date on the service and was done 4 days earlier than expected. Thank you." Read more
"... way, keeping me informed of my vehicles progress. Communication was excellent!" Read more
"Wonderful Text system keeps Me informed of every step and process, really amazing"
"Communication was great! The work on the car is spectacular and yall even ..." Read more
"Communication about my car was perfect. Repairs were completed sooner than expected and ..." Read more
"I appreciate the text updates throughout the process! Every time I called, EVERYONE was so nice and helpful! ..." Read more

My Experience

They are great and they also keep you up to date

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The updates throughout the process were good and the thoroughness at the end of the process in ensuring quality work was wonderful.

My Experience

My Experience

Communication was excellent. Repair was completed sooner than originally estimated. The relationship between Caliber and Enterprise made the whole experience so much easier. I was impressed with the service throughout this unexpected event. Thank you.

My Experience

💯 percent satisfied and amazed with the job plus amazing customer service. Customer for life!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication from start to finish was impeccable! Wanda coordinated & communicated all my needs & concerns, even assisted with getting adjusters appraisal in a timely fashion. Staff & the work done, Simply amazing! 10/10 highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Wanda & new trainer....AMAZING! ALL STAFF, that i came in contact with, professional and pleasant.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

There was some confusion about charges, but they got it straight

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber went above and beyond on this repair for me. I was amazed at how great it looked whenever I picked it up. My vehicle not only was restored to like-new condition, but was also detailed inside and out. It looked great all the way around! I certainly would recommend this business and location to anyone that needs their vehicle repaired.

Repair Quality

Customer Service

Everyone was polite, professional and helpful through the whole process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for keeping me informed of what was happening the whole time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great. They kept me updated on progress as my repair was being made.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A great group to work with, they were very helpful. I hope I don’t have to have any more repairs but if I do I will use this shop again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair team did a great job and have had no issues since picking it up yesterday.

Likely to Recommend

Repair Quality

Staff st Caliber Collision is friendly and got my unit timely repaied, delivered on time and fully cleaned.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bryan and his entire team were professional and courteous. They kept me informed every step of the way and made the entire experience easy. And they were fast! Top shelf, all the way!

My Experience

Job well done thank you very much and be using you in the future

Likely to Recommend

They did a real good job

Repair Quality

Good Job keep up the good work 💯

Customer Service

Good Job keep up the good work 💯

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Receptionist/dest people were excellent

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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