Caliber - Columbia - Greystone

4.8 (3,974reviews)
98%
220 Greystone Blvd,  Columbia,  SC  29210
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,974)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout strength, with frequent text and call updates keeping customers informed throughout the repair process. Timeliness was widely celebrated, as vehicles were frequently ready ahead of the promised date, exceeding expectations. Staff professionalism, friendliness, and thoroughness were repeatedly highlighted. A few customers noted areas for improvement, including instances of poor communication, incomplete interior cleaning, and minor repair concerns such as alignment issues and paint quality, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... repair job was performed beautifully. Once finished, it was impossible to tell that there had been any damage in the first place." Read more
"... said progressive wouldn't cover that. As a result,the car still isn't driving properly. He said that they test drove it, and if they did, ..." Read more
"... kept in constant contact with updates throughout & the car looked amazing when I picked it up!" Read more
"The paint has way too much orange peel, needs a good cut and buff job. There is lots of ..." Read more
"... professional and kept me informed about my repair. My vehicle looks like the accident never happened. Though I hope not to need your services in the future; ..." Read more
"Was informed about the progress in a timely manner. Delivered the car with completed repairs a week before expected date. Customer Service was excellent!!!!"
"The vehicle was ready earlier than I expected which I appreciated!"
"Excellent customer service and timely repair. I was so pleased to have my car back much sooner than expected, and it looks great. 1010 would go to Caliber again."
"I am very pleased with the the timeliness and quality of my repair. The staff was professional and kept ..." Read more
"... vehicle everyone was friendly, knowledgeable and kept me updated on my repairs even had it ready a head of time." Read more
"... Collision was incredible throughout the entire process. They kept me updated every step of the way, and the repair looks perfect—like nothing ever happened. ..." Read more
"... initial interaction to the day of pick up, Calliber kept me informed daily with updates to let me know how my vehicle was progressing along. They are super ..." Read more
"Communication was excellent. Process was very easy. Car looks great."
"Was in touch everyday with a email or text message appreciate it!"
"... service. Updated me throughout the whole processes. Had nothing but good experience and communication. Would definitely recommend this place to friends ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was informed about the progress of my repair start to finish. The staff was great. They were polite and hospitable.

Likely to Recommend

Repair Quality

Staff was kind and efficient.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the office staff to the Bobby who helped me walk through the whole process and for a novice who has never had to go through this, I appreciate their help in getting things done. I appreciate those who make it easier to go through a hard situation . Thanks!

My Experience

I am soo very satisfied with the work, with the employee who attended me Mr Mannie he was very processional very well mannered, very attentive explain what all they did. Would refer to others anytime.

Likely to Recommend

As long as their insurance handles this

Repair Quality

Outstanding

Customer Service

Outstanding

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the the timeliness and quality of my repair. The staff was professional and kept me informed about my repair. My vehicle looks like the accident never happened. Though I hope not to need your services in the future; I'd absolutely go back and I'd recommend them to anyone in need of collision services

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bobby was so informative and helpful making this stressful process so much easier!!! Any questions I had between him and Andrea were completely answered.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bobby was excellent and extremely professional

My Experience

Likely to Recommend

Repair Quality

Great work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me apprised of ststus of repair throughout the entire process

My Experience

My back headlight is coming up

My Experience

Manny was very professional was able to answer all of our questions and let us know what Work had been. We are very impressed with how everything turned out and how quickly they were able to get everything done. Would definitely recommend their company.

My Experience

Micheal was very professional throughout the process. The whole company was a pleasure to do business with. Would highly recommend them moving forward to anyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone on your team was professional and friendly. From the reception area where I was listened to and offered help and a cup of coffee. I didn't see a technician until I fully understood the process and my insurance coverage: I never felt rushed or ignored. The service was great until I picked up my car and it looked amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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