Caliber - Cookeville

4.8 (325reviews)
96%
690 County Services Dr,  Cookeville,  TN  38501
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (325)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent updates via calls and texts keeping customers informed throughout the process. Timeliness was largely commended, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and attention to detail, including small touches like cleaned interiors and air fresheners, were widely appreciated. A few customers noted areas for improvement, including inconsistent update frequency, occasional delays due to parts or insurance, and isolated cleanliness concerns such as interior dust or residue left after repairs.
AI-Generated from reviews written in the last 12 months
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"... had a fantastic experience with this repair shop. They did an amazing job on my vehicle repairs and had everything finished in perfect timing. The work was ..." Read more
"Thorough. Courteous. Customer driven. Personnel always courteous and friendly. Clean and pleasant surroundings. Work ..." Read more
"... Communication was 1010. Service was very efficient. Repairs look phenomenal. They were easier to deal with than my own insurance adjuster. Very thankful that they ..." Read more
"... extremely pleased with an incredible job done by caliber. They took the time to get every detail perfect, and even went out of their way to make sure that ..." Read more
"Caliber Collision employees were friendly, professional, and courteous. They made us feel at ease from making the appointment for drop-off until we ..." Read more
"Fantastic communication and very speedy repair. Thank you so much."
"... really appreciated the updates throughout the week. My car was also ready 4 days earlier than expected! They excelled in the repair, as far as insurance ..." Read more
"... me since the insurance gave me such a hard time. Repairs were completed sooner than expected." Read more
"It took longer than anticipated, and they kept getting bad parts. So they kept having to add longer time and it cost ..." Read more
"We dropped it off on Nov. 25th, it was suppose to be done on the 28th. We never were able to pick up the truck ..." Read more
"I have stated this multiple times, the communication exceeded my expectations through the entire process. It was a pleasure to work with them. Everyone was ..." Read more
"Hands down the best communication Ive ever encountered with involving repairs with my vehicle."
"... that the floor mats were cleaned—such a nice touch. Communication throughout the process was excellent and showed great customer care. I always knew what was happening with ..." Read more
"Customer Service is exceptional. I was informed every day of what was going on with my car."
"Communication was excellent. Everything was communicated in a timely manner"

My Experience

The best around

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job on time and like new

Likely to Recommend

The best

Repair Quality

Excellent job they let you know what's going on and on time

Customer Service

Like new

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks new and was done quickly.

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice and great customer service employees are friendly when helping you in your time. Fast service also.

Likely to Recommend

Repair Quality

Great helpful and patient with me

Customer Service

Great helpful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Well pleased

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very good at communicating and when I got my car it looked brand new! Thank you so much Caliber Collision team! You all did a wonderful job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sam, Rachel and the crew did a great job! The car looks great and it was a quick process from start to finish. We really appreciate all of the communication throughout the time our car wash with you guys! Thanks again!!

Likely to Recommend

We will absolutely be recommending y’all to our family and friends!

Repair Quality

Sam and Rachel are great!!!! They keep you informed on what’s going on with your car. Will definitely be using Caliber Collision for all of our future vehicles!! Thanks so much for all y’all have done!!!

Customer Service

The best customer service!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work and they got it done quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car was moved from Nashville to Cookesville to expedite the repair and it ended up taking 1 week longer than originally anticipated. Sam (service manager?) at Cookesville was great to communicate with though - he kept us up to date continuously and was mindful of the several delays. The car was returned to Nashville but with a large scratch on the opposite side that was repaired, so now it needs to go back into the shop for that to be fixed.

Customer Service

Sam kept in touch regularly and was easy to talk to.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Wonderful company to work with, they kept me updated and got my vehicle back up and going quickly 10 out 5 stars!

Likely to Recommend

Repair Quality

10 out of 10, repair was great and Caliber Collision kept me inform the entire time.

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great to work with

Repair Quality

Very well done

Customer Service

Kept me informed and updated every few days

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Super nice and friendly specially that one young lady at the desk she the best

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Quick turn around, friendly and professional. Great job all around! Thank you!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

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