Caliber - Cookeville

4.8 (352reviews)
97%
690 County Services Dr,  Cookeville,  TN  38501
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (352)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, keeping them informed at every stage of the repair process through calls, texts, and detailed updates. The quality of repairs was frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness was a strong point, with numerous customers receiving their vehicles earlier than expected. Customers also appreciated the friendly, professional, and courteous staff, as well as thoughtful touches like cleaned interiors and air fresheners. A few customers noted areas for improvement directly from their experiences, including occasional delays due to parts issues, limited proactive updates, interior cleanliness concerns such as dust or residue left inside vehicles, and in rare cases, minor repair quality issues requiring a return visit.
AI-Generated from reviews written in the last 12 months
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"Thorough. Courteous. Customer driven. Personnel always courteous and friendly. Clean and pleasant surroundings. ..." Read more
"... with Caliber Collision from start to finish. The quality of the body work was outstanding—my vehicle came back looking like it never had any damage at all. ..." Read more
"Caliber Collision employees were friendly, professional, and courteous. They made us feel at ease from making the appointment for drop-off ..." Read more
"Customer service was second to none! Always there to help and had wonderful information"
"Professional service and repair done beautifully!"
"... really appreciated the updates throughout the week. My car was also ready 4 days earlier than expected! They excelled in the repair, as far as insurance ..." Read more
"Fantastic communication and very speedy repair. Thank you so much."
"... and helpful the entire time they had my vehicle. I also received the car back earlier than expected! I will definitely use Caliber Collision again." Read more
"Had a great experience. They did an excellent job in a timely manner. Everyone there was very polite and explained the process very ..." Read more
"It took longer than anticipated, and they kept getting bad parts. So they kept having to add longer time ..." Read more
"Hands down the best communication Ive ever encountered with involving repairs with my vehicle."
"I have stated this multiple times, the communication exceeded my expectations through the entire process. It was a pleasure to work with them. Everyone ..." Read more
"... that the floor mats were cleaned—such a nice touch. Communication throughout the process was excellent and showed great customer care. I always knew what was ..." Read more
"Excellent communication on where our vehicle was in the process. They made everything about this process ..." Read more
"Amazing people to work with. Fast, efficient, communication is excellent. My second time in for repairs and each time it was almost effortless ..." Read more

My Experience

Keeping in contact with me and letting me know the progress as the car was being worked on was appreciated. The staff was friendly and helpful.

My Experience

The shop kept me advised at all times about the status of the repairs

Likely to Recommend

No doubt I will recommend Caliber.

Repair Quality

The repairs are great. The restrictions on carwashing were clear. After the repairs were complete a couple of electronic issues arose but were not connected to the repairs and were taken care of by the staff. I will continue to recommend Caliber to my friends.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When i got there the rear bed and moulding did not match up, he took it back for a few minutes came back it was some better but still not right but had to go with it, couldn’t get off work to wait

Likely to Recommend

Repair Quality

Body molding is loose he took it back to fix itbit it is still loose

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very professional repairs and result

Customer Service

Plenty of updates on repair progress

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Repair looks great and was very economic

My Experience

I was promised a refund, if it actually is refunded, then I’d be completely satisfied.

My Experience

They kept me informed the whole time about the progress and my car is beautiful again!

Likely to Recommend

Repair Quality

Customer Service

Kept me informed all along the way and my car looks great now!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All people at Caliber that I worked with were Professional at all times and kept me updated so there was no question about status and what was going on with the repair. Caliber went above and beyond!

My Experience

Hopefully I will never have another collision but if I do I would definitely come to Caliber collision I was very impressed with your service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Customer Service was exemplary! The repair looks as good as new. Thank you!

Likely to Recommend

Repair Quality

Exemplary customer service. The bodywork looks as good as new!

Customer Service

Kind, quick and ready to help with all parts of the process, insurance, rental, etc

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication on where our vehicle was in the process. They made everything about this process so easy!

Likely to Recommend

Repair Quality

Sam and Rachael were very polite and professional. Truck was ready when promised.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Appears as prior to accident

Customer Service

Daily texts updates are nice. Everyone we encountered was pleasant.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great to work with, communicates extremely well. Friendly staff

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were amazing! So simple seamless and they the customer service was amazing

Likely to Recommend

Repair Quality

Everyone was excellent! Great customer service and was well taken care of! Would highly recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing people to work with. Fast, efficient, communication is excellent. My second time in for repairs and each time it was almost effortless on my part!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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