Caliber - Easton

4.8 (2,367reviews)
96%
7716 Ocean Gateway,  Easton,  MD  21601

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,367)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with daily or regular text updates widely appreciated, keeping customers informed and reducing stress. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were repeatedly commended. A few customers noted areas for improvement, including inconsistent proactive communication in some cases, occasional delays due to parts ordering, and isolated concerns about repair quality or settings being altered. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"This was the worst experience Ive ever had with a body shop. Everything felt rushed, initially it was partially ..." Read more
"Caliber Collision was fast, professional, and organized. My car looks like new!"
"Everyone was super helpful and friendly. They repaired my car beautifully and even washedcleaned the inside. Very satisfied!"
"Car came out of the shop looking and running great, fit and finish perfect."
"When I arrived to pick up my car, the repaired area had several areas with orange peel and dimples in the paint. I then had to wait another half hour ..." Read more
"Thank you for the updates and completing everything before the estimated time!"
"It was not completed to satisfactory condition when promised. Getting it done correctly would have been better ..." Read more
"Excellent customer service. Kept me informed every step of the way. Finished before promised date. Very happy with results."
"... looks brand new again thanks to your repairs and the turn around time was faster than expected. Thanks!" Read more
"Excellent work. Good communication. Very slow."
"Good quality work. Fast turn around time. Communication was great."
"Repair experience was great - liked the updates. Great job of keeping the customer informed. Everyone that I talked to was very courteous and always answered any questions ..." Read more
"Communication on progress of repairs were great!"
"The only communication I received was when the car was supposedly finished and ready for pick up."

My Experience

Great customer service and I was able to get my car earlier than originally scheduled!

My Experience

Great Customer Service thank you very much to Heather to Robin and Matt and the rest of the team

Likely to Recommend

Repair Quality

Friendly and knowledgeable for the right price. Great job!

Customer Service

My Experience

I appreciated being updated through out the process and they finished before the projected time.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I really like receiving the updates through text messages and customer service was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everyone were very nice and helpful

Customer Service

Loved the updates

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Repair Quality

Customer Service

Returned Clean

My Experience

Great service

My Experience

did a very good job, no complaints. Wil recommend you to everyone. Thank you.

Likely to Recommend

Repair Quality

The front end looks better than when I bought it thank you superb job hopefully I won’t need to, but I will use you again and recommend you to friends and family

Customer Service

Perfect

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

La puerta que repararon no habré y el sensor de neumáticos sigue encendido gracias

My Experience

The service I received was excellent, Robin was very pleasant, she made sure I was aware of the process. Matt kept me updated with the repair process and they gave me an estimated date , but was completed 8 days earlier I was very impressed with Csliber.

Likely to Recommend

Repair Quality

Was very impressed with the service in general

Customer Service

Excellent customer service Robin made me aware of the whole process when she checked me in down to if I needed a Rental

Likely to Recommend

Repair Quality

Customer Service

Robin was the best

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Everything looks great so far but I just got it back and can’t see what’s beneath the outer shell.

Customer Service

Loved the MWF text updates. Also appreciated having it towed to another Calliber location for a faster servicing given work load locally.

Returned Clean

My Experience

The process was super quick, and I was given many updates. Staff was able to answer any questions I had and Matt went above and beyond.

Likely to Recommend

Repair Quality

Customer Service

Amazing!!! Customer service

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Process was smooth, professional and the repairs were completed very quickly. The car looks great!

Likely to Recommend

Repair Quality

Work was expertly completed in quick fashion! Whole experience from setting up appointments to picking up completed vehicle was smooth and professional.

Customer Service

Returned Clean