Integrated Collision

4.9 (646reviews)
98%
29315 Mathewstown Rd,  Easton,  MD  21601

In operation 5 years.

Integrated Collision is your choice for any and all types of repairs. Expect nothing less than superior quality from our Highly trained expert repairers as well as exceptional customer service for our clientele. We take great pride in going above and beyond for our customers to make this process as easy and streamlined for you as possible. We offer a user-friendly environment that works with you, and insurance providers to bring your vehicle back to pre-accident condition with the expectation to get you back on the road in a timely manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (646)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, timely repairs, and outstanding communication. Many highlight the seamless repair process, with vehicles often completed ahead of schedule. The team is frequently commended for providing regular updates, typically twice a week, keeping customers informed throughout the entire repair journey. The quality of repairs is described as top-notch, with vehicles returned in pristine condition, often cleaner than when dropped off. Customers appreciate the friendly, professional, and knowledgeable staff who make stressful situations feel manageable. A few customers noted minor areas for improvement, such as occasional delays due to parts availability and minor finishing touches, though these were generally resolved promptly and professionally.
AI-Generated from reviews written in the last 12 months
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"... satisfied with the quality of the repair. The team did an outstanding job, and everything was handled with professionalism and care." Read more
"... all of the collision shops in Easton . Integrated far exceeds the other shops in quality, customer service as well as communication. I havent seen anything ..." Read more
"They were extremely accommodating and polite. The customer service was top shelf."
"Wonderful customer service, everyone I interacted with were kind and knowledgeable"
"This shop is the absolute best from the customer service to the whole process its a great experience. I have told so many people ..." Read more
"My car was completed before the promised date, they took great care with her and I was excited ..." Read more
"... parts not being available immediately, but they still found a way to get it back to me before I was expecting. Much appreciated, thank you!" Read more
"It was ready a day early! Many thanks"
"Two days earlier than expected, very pleasantly surprised."
"Fast service & the truck was perfect & totally spotless when I picked it up!"
"They called every few days with updates. Ive never had a repair shop do that before. It took all worry out of the process as to what was going on. Great ..." Read more
"... The repairs were completed in a timely fashion and they contacted me regularly and kept me up to date, this was my first experience with them and I certainly ..." Read more
"Yes. I especially appreciate the regular Tuesday and Thursday communications."
"Integrated did a great job!! Communication was excellent through the process, and the quality of the work is perfect. Thank you ..." Read more
"Very much so, constant communication"

Likely to Recommend

Reliable, professional and honest. Would recommend Integrated to everyone

Repair Quality

Top quality

Customer Service

Jennifer kept me up to date with progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent. Repairs completed to exact specifications.

Customer Service

It starts with the first phone call. Professionalism at its best. Welcoming. Organized. Complete service and didn’t miss a beat. Perfection on the repairs. Never an issue. Second car I have brought here for service. Worth the half hour drive instead of the chain body shops in my city. I will always recommend Integrated Collision to anyone looking

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work looks wonderful

Customer Service

Staff reached out at least twice a week to keep me updated

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They communicate effectively

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely

Repair Quality

Excellent

Customer Service

Excellent communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff at integrated are great! Jen is a pleasure to deal with in-person and on the phone. Thanks for the swift repair. L & K

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They kept me posted every step of the process. Excellent communication.

Customer Service

Excellent customer service. I also had access to my car if I had left some personal items behind when I dropped it off.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everybody involved made everything very easy for me. 10/10. Thank you!!

Customer Service

Everybody had a great attitude and even gave me weekly updates

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The A/C wasn’t working after the repair was complete. After noticing the issue, Integrated Collision immediately took responsibility, and repaired the issue within 30 minutes. 10/10.

Customer Service

Jen was wonderful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend Integrated to people I know

Repair Quality

My car looks great ! Integrated did a wonderful job repairing the damage and she looks new, I couldn’t be happier. The repairs were completed in a timely fashion and they contacted me regularly and kept me up to date, this was my first experience with them and I certainly plan to go with them for my future needs

Customer Service

Wonderful customer service, everyone I interacted with were kind and knowledgeable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very impressed with the level of service that was provided.

Repair Quality

Customer service was great. They kept me in loop of things. Truly appreciate that.

Customer Service

Excellent…5 stars all the way.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I'm very proud of the work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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