Caliber - Farmington
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All the staff that I encountered was pleasant and very friendly. The ladies out front were exceptional and also did a fantastic job at helping us navigate our insurance since we had 3 cars that were affected by the hail storm. Definitely would use Caliber again if needed. Great Job all around!!
Likely to Recommend - 5.0/5.0 -
All in all, it was a great experience and we would 100% bring our vehicle back there.
Repair Quality - 4.0/5.0 -
Great place! Would recommend. Ladies at the front desk were awesome and able to answer most questions
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Although I haven't finished my inspection of your work, what i have seen, the work performed by Caliber Technicians looks pretty good.
Likely to Recommend - 0.5/5.0 -
NEVER
Repair Quality - 0.5/5.0 -
I will "NEVER" use Caliber Collision again. They took twice as long to fix hail damage that they originally quoted. When I got the vehicle back the interior was ABSOLUTELY FILTHY. Dirt, dust, dirty boot prints in the carpets, greasy finger prints in the headliner, dusty finer prints and handprints on the inside of the lift gate, on the inside of the doors. The GM apologized and had the car cleaned at their facility, but it still had dust, dirt, boot scuff marks on the sides of the seats, greasy finger prints in the headliner. The cars computer was acting strange as well. When I turned on the ac dust would blow out from the vents everytime I turned it on. I called their corporate office for 3 days trying to reach the district manager. They wouldn't even give the persons name. Its been almost 2 weeks since trying to contact the district manager and still NO RESPONSE from corporate. I will NEVER have them work on ANY vehicle again. I will be informing all of my family, friends about what happened including showing photos and videos. "HORRIBLE EXPERIENCE"
Customer Service - 1.5/5.0 -
Apologies only go so far. When there is an agreement between this company and my insurance company that states as a preferred status they are to only charge me my deductible but they charged me $35 for gas. When I asked the GM if he was aware of this agreement he said he never heard of it. Total incompetence in my opinion.
Returned Clean
My Experience - 5.0/5.0 -
I hit a deer with my car which was fixed and it looks like a brand new car thanks for taking the time and doing the job right
My Experience - 0.0/5.0 -
Overspray on hood and tail gate. Bed cover put on dirty side rails. Inside not cleaned good where they were in and out. Back window smeared. Other places I’ve had work done the vehicle came back detailed
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Overspray on hood and tailgate. Floor mats not vacuumed where they had been in and out. Other shops I’ve used detailed vehicle. Body work seems to be good
Customer Service - 3.5/5.0 -
Overspray on hood and tailgate. Floor mats not vacuumed where they had been in and out. Other shops I’ve used detailed vehicle. Body work seems to be good
Likely to Recommend - 4.0/5.0 -
Excellent work, not great at communicating
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Friendly; hard to assess rate of work because the scope changed some, but it definitely took much longer than expected. Not the strongest at actively communicating changes and rationale.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would recommend but I would let them know the text was inaccurate. Best to call.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
So first of all i got my car 22 days after the original completion date in between the days I was supposed to get my car they were horrible about keeping me up to date on my completion date 3-4 times it would come to my completion date they would change it and tell me it would be a few more days and on one count I had went to the store and was complaining about there customer service they laughed in my face and told me it is what it is now today I finally get my car my rear bumper in not put on correctly my exhaust is crooked and still bent my new wheel that they had just purchased and installed they had dented and curbed there is a pint chip in my truck along the overspray from them painting my quarter panel the wing on my car has a crack in it and not to mention my connector pipes to both my headers are disconnected when they had no issues and they weren’t supposed to touch them I picked my car up today and went to show my mother that it was finished and while pulling on to her street that was a block away from the shop I hear metal scraping the ground I immediately stop and one of them is literally dragging on the ground I bring my car back and they keep it for 5 more horse and there solution to the problem was disconnecting both of them and told me to get another shop to weld it or something so my experience was horrible
My Experience - 5.0/5.0 -
Very pleased with the quality of my repair. This was my second time coming to caliber. And I would readily recommend you to someone else.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Had my vehicle a very short time. Process to get everything going went very smooth. Truck looks great.
Customer Service - 5.0/5.0 -
Fast and easy. Staff was very nice.
Returned Clean
My Experience - 0.0/5.0 -
My front clip body lines were not fixed right they don't look even and my hood don't look right im not happy at all