Caliber - Flagstaff

4.7 (2,266reviews)
92%
3775 E Huntington Dr,  Flagstaff,  AZ  86004
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,266)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as friendly, helpful, professional, and communicative throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. Timeliness is generally positive, with many repairs completed on schedule or even early, though some customers experienced delays due to parts availability. The shop's attention to detail, including vehicle cleaning and thorough explanations of work performed, contributes to high customer satisfaction. While most experiences are overwhelmingly positive, a few customers noted issues with incomplete repairs or minor quality concerns that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"My car looks brand new! Fantastic work and wonderful customer service. I appreciate all ..." Read more
"My car repairs were not complete. As soon as I got in the vehicle the dash displayed ..." Read more
"Caliber did an amazing job, repairing my Yukon! This is the second time we took our Yukon in to be ..." Read more
"The quality of the repair is excellent but five and a half weeks to fix it is totally unreasonable."
"Service was completed a day early"
"A day early!"
"I was quoted 2-3 weeks. It only took 1 week! So great!"
"Yes, it was finished 7 days sooner than was anticipated"
"My repair took over 5 weeks to complete due to challenges ordering parts The person overseeing ..." Read more
"Communication was impeccable."
"Great communication and impeccable work. Tanks or completing the job on schedule"
"Very friendly employees and clear communication throughout. 1010"
"The communication and daily text updates were so helpful and great to received. We never had to once ..." Read more
"... at the shop but I waited along time for my car and there were weeks where no one called me." Read more

My Experience

My Experience

Kanyen Kuyper was very helpful and kind. So was the rest of the crew. Thank you for all that was done to the truck and keeping me informed. Isaac Lopez

My Experience

Every thing about caliber collision exceeded my expectations. This is the second time I’ve had to bring a vehicle in. The first one was totaled. This time my Prius looks brand new! Plus, the relationship that caliber has with enterprise made the pick up and drop off of a rental car so easy. I would 100% recommend you to anybody in the future.

Likely to Recommend

Yes I would recommend them for sure.

Repair Quality

They did an awesome job on my car and where very helpful and treated me very good Thank you . Caliber Collison.

Customer Service

The customer service was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Took too long to complete

Repair Quality

Dissatisfied with the length of time to complete

Customer Service

Problem was undercarriage damage they kept getting wrong part kept vehicle more than a month

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was very impressed with your professional work Thank you. Great job

Likely to Recommend

Repair Quality

Customer Service

Great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and helpful, friendly employees. We hope we don't need you again, but we'll definitely use you if we do.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Right front blinker doesn't work properly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great communication with the app & how it notified me every step of the way also showed the cost on it. Definitely will recommend!! Thank you so much for your help. Best Bryan.

My Experience

Everyone was extremely nice and helpful! Kept me updated throughout the whole process of having my car fixed. When picking up my car Chris went over the paperwork to explain what was all completed. Thank you for everything and the timely matter appreciate you all!

My Experience

I greatly appreciated the good job u have done..

Likely to Recommend

I will let them know that you guys did a great job.

Repair Quality

Im very satisfied on outcome of the repairs.

Customer Service

I am greatly appreciated for keeping me posted all the time and answer my question with knowledge.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a super job in a timely manner. Very pleased.

Likely to Recommend

Repair Quality

Customer Service

Good work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Delays after delays.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

just perfect!!! They had everything covered from customer service to excellent professional work. Highly recommended.

Likely to Recommend

Repair Quality

Customer Service

Great communication and very supportive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They finished the work when they said they would! They partner with rental car companies which makes pick up and drop off of our vehicle seamless! This was a huge blessing to our family of 5. We really appreciated the car wash and wipe down too! So nice to come back to a clean car!

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