Caliber - Fresno - Broadway

4.9 (2,313reviews)
97%
1861 Broadway St,  Fresno,  CA  93721

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,313)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new. The repair work was frequently described as exceptional, with high marks for paint matching, attention to detail, and going above and beyond on repairs. Communication was a standout strength, with customers appreciating regular updates via calls, texts, and emails throughout the repair process. Timeliness was also highlighted positively, with numerous customers receiving their vehicles earlier than expected. A few customers noted areas for improvement directly from their experiences, including occasional delays in communication when parts were delayed, isolated incidents of parts or fit issues, and rare concerns about vehicle condition upon return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"Great service!! The team did an excellent job on my car and the repair was so clean I cant even tell where the work was done. They also ..." Read more
"... call every time something was completed. They also went above and beyond by fixing other stuff that wasnt on my claim. Got my truck back ready for use along with a fresh ..." Read more
"Calvers did a wonderful job fixing my car. It looks brand new. They were so professional professional to deal with. I would highly recommend them for anyones ..." Read more
"... though it wasnt perfect after their first repair, they did take care of it." Read more
"My completion date was 1 week earlier than estimated! How awesome is that!"
"... me updated throughout the entire process and even delivered my car 2 days after I dropped it off. Work fast and effectively!" Read more
"Done in less time...3 weeks instead of 4 weeks."
"Parts were delayed, missing or wrong color sent by supplier. Not their fault that the original due date was delayed ..." Read more
"It was ready within a week! And I was updated throughout the process in regards of a delay"
"... because of this place, and I am very thankful for their ability to communicate clearly with me in navigating necessary steps with insurance and such. Much appreciate this ..." Read more
"... drove over there for nothing. But before all of that communication was mid I was the one doing most of the calling to check on my vehicle because again I was being ..." Read more
"Thank you for updating me every step of the way. The communication was top tier and I appreciate the service."
"... communication was excellent. Once parts were delayed, communication could have been a little better. Overall communication with my advisor was clear and appreciated." Read more

My Experience

They communicated me with me constantly, keeping me informed on what was going on with my truck. Super happy with the service they have provided

My Experience

Excellent service! They did an amazing job with the paint and bodywork on my vehicle. The quality of the work was outstanding, and my car looks like new. The staff was friendly, professional, and attentive excellent communication professional Highly recommend this auto body shop.

My Experience

Professional and the communication is always great. It took a little longer than expected, but good quality work. Thank you

Likely to Recommend

Repair Quality

Customer Service

I have always had a good experience with Caliber. I used them in CA and CO. Excellent work and good communication throughout the process. They stand behind their work!! Recommended

My Experience

Brian was very helpful and made the whole process extremely easy. He was professional throughout and kept me informed during the experience

My Experience

Your work has always been good and your body and paint professionals seem to always try to go one step beyond that which is required. Thank you.

My Experience

Excellent customer service at Caliber Collision! Definitely made the process so easy and stress-free! Thank you!

My Experience

They did an amazing job from start to finish! They kept me informed throughout the entire process, and the repairs were completed faster than I expected. I got my car back as soon as possible, and the repairs were done so well that you would never know anything had happened. I’m completely satisfied with my experience and truly appreciate the excellent customer service. Thank you to the entire team at Caliber Collision for making the process so smooth and stress-free!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Everyone was very professional and welcoming.

Returned Clean

My Experience

I was very happy about how smooth the process was and the car looks excellent Definitely recommend this shop for body repairs

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Repair Quality

Customer Service

My Experience

The first time they used a non-factory wheel bearing— which failed immediately. They subsequently replaced it with a genuine Honda part under warranty

Likely to Recommend

I think they just have too much going on I would recommend a smaller shop

Repair Quality

Everything looks fine besides a couple paint chips

Customer Service

We had to rent a car for 3 weeks longer. They almost had the car 2 months

My Experience

My car was repaired to my satisfaction. Looks great

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Repair Quality

Customer Service

My Experience

Clear and kind communication. Gave me updates about everything! Even washed my car for me after ! Happy to have everything back to normal

Likely to Recommend

Repair Quality

Customer Service

10/10 service , kind people

Returned Clean

My Experience

Pal was awesome

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Repair Quality

Customer Service

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Customer Service

My Experience

The job done on my truck was not fully fix

Likely to Recommend

Repair Quality

Did not align my vehicle

Customer Service

Bad customer service with Pao

Likely to Recommend

Repair Quality

Not only was my vehicle repaired, but they cleaned it. Gary also let me know to contact him right away if I had any issue.

Customer Service

Calliber Collision at Broadway kept me consistently updated throughout the entire process. Thanks to Gary, who is a professional. This is UNLIKE the experience I had at Milburn & Herndon, where I initially dropped it off. They do not update, and are very unprofessional. When I dropped off my vehicle with them two years ago, they did not update for OVER 30 days. It was once Enterprise called about returning the rental that I called and learned that previous vehicle was totaled. The person in charge of my vehicle repairs was Victoria and she said it wasn't her responsibility to update me. Another time I took a vehicle there it was splattered with white paint that I could not remove... on a charcoal grey Lexus. They also said it was not their fault. Both claims were handled by AAA and I never received a survey for those. I think AAA needs to be aware of this complete difference.