Caliber - Fresno - N Milburn Ave

4.9 (6,130reviews)
97%
6899 N. Milburn Ave,  Fresno,  CA  93722
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,130)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team demonstrated exceptional professionalism, friendliness, and attention to detail throughout the repair process. Communication was a standout strength, with customers appreciating daily text updates, phone calls, and prompt responses that kept them informed every step of the way. Timeliness was also highly regarded, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in completion dates, rare instances of incomplete repairs, and isolated communication gaps - all mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the entire process. The repairs were completed on time, and my vehicle looks great. I appreciate the excellent customer service and ..." Read more
"Wonderful , outstanding customer service . Everyone was friendly, professional, and genuinely cared about making sure I was completely satisfied. The ..." Read more
"... updated throughout the entire repair process. The quality of work on my vehicle was excellent, and it looks as good as new. I really appreciate their attention to detail and ..." Read more
"Unhappy, they replaced parts on my vehicle with used items that had scratches on it. Also didn't repair all the items needed to ..." Read more
"Repair was ok but they made the car smell so bad from the inside, the smell is still not going away and its very pungent"
"... know step-by-step what was going on each day was done ahead of time. Will be always use you guys." Read more
"Quicker than anticipated"
"... repaired my car decent job. They only downside was it took a long time to get my car back and was told several times completion date changed." Read more
"... we waited for the car parts to finally arrive. And they did not communicate to me that I would have to wait 11 days to get my car back finally." Read more
"It was completed early which was so nice."
"I LOVE the communication, the break down and detail of what my vehicle is going through. The work is amazing. Great group ..." Read more
"But with VAGUE updates. I was more confused than informed."
"Very poor communication and no follow up."
"The in-person communication was great as were the up to date text messages throughout the repair process"

My Experience

I got my car back in a reasonable amount of time and the repairs and paint job look perfect. I very much appreciate that they cleaned both the exterior and interior of my car. That was a very pleasant surprise. I was not expecting that. Henry, the man that gave me a ride home the day I dropped my car off and the ladies at the front counter were all very pleasant to work with.

My Experience

Amazing workmanship. Great communication. Thank you

My Experience

I was updated every step of the way with the repairs of my car. The staff was phenomenal. Stephanie was my main point of contact, she was absolutely amazing and would drop everything to help me or answer any questions I had.. I would highly recommend this body shop to anyone needing repairs to their vehicles. They did a phenomenal job they really cared about getting my vehicle to me on time and in perfect condition.

Likely to Recommend

Repair Quality

Staff was amazing. Kept me updated ever step of the way and always there to respond to all my questions and concerns.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

1st time coming in to get repair done on my car. I was very impressed with how quickly the staff was able to assist me with my insurance claim and also keep me informed with my paperwork. My car looks great and pleased with my overall experience ☺️. Thank you

Likely to Recommend

Repair Quality

Caliber Collison did a great job on fixing my car. I would recommend doing business again with them.

Customer Service

My advisor was great and kept me updated with details on my repair.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Yes I was and that’s all I have to say

Likely to Recommend

Repair Quality

Customer Service

Amazing Team! Very Accommodating and communication was on point!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team is very efficient. I’ve been in twice in one month and both times completely satisfied efficient and clean job. Thank you very much. I will definitely recommend you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My experience was fantastic. The staff was attentive, punctual, made it really easy to check in and out, and they were all very polite.

Likely to Recommend

Repair Quality

They staff was great and got the work done quickly

Customer Service

They are the best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Rebecca was the most helpful and friendly person I have ever worked with. She made sure that everything went smoothly with my vehicle .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very good service. I was constantly updated. Rebecca was very knowledgeable and customer oriented.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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