Caliber - Fresno - N Milburn Ave

4.9 (6,055reviews)
97%
6899 N. Milburn Ave,  Fresno,  CA  93722
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,055)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, restoring vehicles to like-new condition. Communication was a standout highlight, with customers appreciating daily text updates, phone calls, and proactive outreach throughout the repair process. Timeliness was frequently commended, with many vehicles completed ahead of schedule. Customers highlighted the professionalism, friendliness, and attentiveness of the entire team. A few customers noted areas for improvement, including occasional delays in completion dates, limited proactive updates in isolated cases, and minor concerns about reassembly details upon pickup.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the entire process. The repairs were completed on time, and my vehicle looks great. I appreciate the excellent customer service and ..." Read more
"Wonderful , outstanding customer service . Everyone was friendly, professional, and genuinely cared about making sure I was completely ..." Read more
"... updated throughout the entire repair process. The quality of work on my vehicle was excellent, and it looks as good as new. I really appreciate their attention to detail and ..." Read more
"... estimates and notified of changes in a prompt manner. I'm very satisfied with the quality of work and the services provided." Read more
"... each step expectations were clear, efficient, and staff was dedicated to providing excellent service. Thank you team!" Read more
"Quicker than anticipated"
"Repairs were done and promised before the expected date which I was hoping for, and they delivered. I was ..." Read more
"... to be completed 3 days after it was dropped off. I had to rent a car that I had to pay for out of pocket because my nationwide insurance does not cover rentals. ..." Read more
"... the loop on the status of the repairs. Plus, the repairs were completed earlier than expected. Overall, we were exceptionally happy." Read more
"... repaired my car decent job. They only downside was it took a long time to get my car back and was told several times completion date changed." Read more
"I LOVE the communication, the break down and detail of what my vehicle is going through. The work is amazing. Great group ..." Read more
"The best communication I've ever had dealing with anything"
"The in-person communication was great as were the up to date text messages throughout the repair process"
"Seamless process, excellent communication and customer service - I am very impressed and will always use Caliber ..." Read more
"... was painless except the accident of course!! The communication was continuous, timely and informative. Thanks for making the process smooth!" Read more

My Experience

Felipe and Jay (the detailer) were both excellent. Took care of my situation with excellent communication and service. Very grateful and satisfied with their service.

My Experience

Victoria was amazing!! I loved the daily updates on the progression of the repairs! It was an easy process and gave me a piece of mind that my car was in good hands!! We were completely satisfied with the repairs and the quality of work done! Job well done! Thank you!!

Likely to Recommend

Overall, I would recommend caliber collision to anybody.

Repair Quality

It was a great experience working with caliber collision. Communication was a daily occurrence on the progress of the vehicle. The workmanship was done nicely

Customer Service

The communication was greatly appreciated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Victoria was great keeping me informed and Randy did a phenomenal job with the body work. I would recommend this place to anyone. Thanks guys!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

I’m very happy with the repair results on my car. Everything repaired looks like new and the customer service was very good.

Customer Service

I was kept informed and treated with respect.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was a great experience. Car looks great, work done quickly !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful service and very satisfied witythe repair.

Likely to Recommend

Definitely will recommend caliber collision

Repair Quality

Looks awesome

Customer Service

Came out beautifully and in great time. Dropped my Tuck off Tuesday morning & got it back that same week on Thursday.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The damaged area was not accurately inspected

Customer Service

The estimate technician seems snobbish and cocky

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Still waiting for one more piece for my car, but it’s running great and looks great!

Customer Service

Still waiting for a sensor to be replaced in my vehicle, but I can drive it until collision auto receives the sensor. Excellent customer service and I greatly appreciated the rental car company being located in the same building as the collision auto repair shop

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were always very communicative throughout the process and the final result surprised me a lot. I’m very happy with the outcome.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The process was handled very professionally. All my questions were answered and the process explained thoroughly. Also I was continually informed how things were going. Very pleasant experience.

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