Caliber - Gainesville Fl North

4.8 (3,455reviews)
95%
1601 NW 55th Pl,  Gainesville,  FL  32653
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,455)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular text updates and daily progress reports keeping customers well-informed. The quality of repairs receives high marks, with many noting their vehicles look like new or even better than before. Timeliness is another strong point, with numerous repairs completed ahead of schedule. The shop goes above and beyond by cleaning and detailing vehicles before return. While most experiences are overwhelmingly positive, some customers noted issues requiring return visits for minor adjustments or missing parts.
AI-Generated from reviews written in the last 12 months
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"... and timeline, which gave me great peace of mind. The workmanship on my car was exceptional—when I picked it up, it looked better than I could ..." Read more
"... body repair work I had done at Caliber Collision. The repair itself was excellent, you honestly cant tell there was ever any damage. They also went the extra ..." Read more
"The outcome of the car has been excellent. The quality of the repair is excellent."
"Great quality work, friendly staff, and convenient location."
"Very pleased with Caliber Collision! Friendly, communicative staff, finished job early, good work!"
"Ready before the promised date."
"Two days earlier than estimated completion date."
"My vehicle was finished a few weeks earlier than expected.. I was very happy to hear that."
"... friendly, helpful staff, regular communication, and that the car was ready two days early! It was a very positive experience and we will recommend Caliber ..." Read more
"It was a full week earlier!"
"... professionalism, making a stressful situation so much easier. They kept me updated every step of the way, clearly explaining the repairs and timeline, which gave me ..." Read more
"... it look even better.Throughout the whole process, they kept me updated and informed, which I really appreciated. Overall, solid work, great communication, ..." Read more
"Caliber Collision sent me a text on a daily basis letting me know what they were doing for that day. I never ..." Read more
"I liked the text update with very clear details of what stage of repair was happening."

My Experience

They did the work as promised. They even beat they quoted time for completionThis the 2nd time I have used them for accident repair. I will use them again because they are professional and turn out quality work. My thanks to all the employees at caliber.

Likely to Recommend

Maybe if my friend has an American car

Repair Quality

Incomplete, the battery wasn't secured properly and one of the back up sensors weren't installed properly and fell out of its place while driving. I want to call yall or go up there but I been so busy. Y'all had it for months and even longer because I didn't pick it up right away, and I really expected it to be like new... Half finished I say

Customer Service

The people there that talked to me were great people, it's just the car isn't finished being repaired

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Not our first time using caliber collision, but we are always 1000% satisfied. Thank you!

Likely to Recommend

Repair Quality

Had a lot of problems with my insurance that could have been solved by either party from the get go.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It was a great experience, everyone was excellent!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I've already referred a few friends

Repair Quality

They fixed the lights correctly the 1st time unlike that "OTHER REPAIR PLACE IN TOWN...G.C. if you know who i mean"

Customer Service

Mr Randy and Mr Steve kept US BOTH POSTED and UPDATED ON OUR REPAIRS

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

From the minute I came in early to drop off my vehicle everyone was amazing, friendly and helpful. Jason was very informative and helpful during this stressful situation. Thank you all!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you! The car looks brand new! I will give you a five star recommendation!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jason was aqsone and Steve was to I love feedback and hospitality. Hey you need to give them a raise . 💯💯💯🙏🏾🙏🏾🙏🏾

Likely to Recommend

Repair Quality

Randall was amazing... always took me and my husband's call, the TBD date was just a day or two off... but he informed us why. Steve, was always SO pleasant to talk to, very patient and informative. My car looks brand new and amazing. Caliber Collison is amazing!!!

Customer Service

Couldn't ask for a better repair center!!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steve was always extremely helpful and cordial, on phone calls and in person. Randall always let me know what was going on with my repairs and changeable finish times. The car looks beautiful- you can't even tell there were damages.

Likely to Recommend

Repair Quality

Steve and Randall were always helpful. My car was ready early and it looked great! It had been washed and vacuumed before I picked it up. Excellent job of repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mr Randy and the tech was very reliable, and the communication I was very pleased with! Thank you again!

My Experience

Likely to Recommend

Repair Quality

Making noise not fix properly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great. Good as new. I’m very satisfied with the results. Great job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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