Caliber - Gainesville Fl North

4.7 (3,501reviews)
95%
1601 NW 55th Pl,  Gainesville,  FL  32653
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,501)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, with frequent text and phone updates keeping them informed throughout the repair process. Repairs were frequently completed ahead of schedule, and vehicles were often returned cleaner than when dropped off. A few customers noted areas for improvement based on their experiences, including occasional lapses in proactive communication, delays in completion dates, and isolated quality concerns such as loose parts or unresolved issues upon pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"They did the work as promised. They even beat they quoted time for completionThis the 2nd time I have used them for accident repair. ..." Read more
"... friendly, helpful staff, regular communication, and that the car was ready two days early! It was a very positive experience and we will recommend Caliber Collision when we can. ..." Read more
"Was over 2 weeks later than promised"
"We had a very good experience with the business. There was some delay that was weather related, but overall all is good. Thank you."
"It was ready about a week earlier! I was so grateful."
"Amazing team, kept me up to date the whole time. Loved that we could text instead of having to call every time."
"... told of the initial delay due to an illness but then there was several times that we had to reach out to get updates" Read more
"Communication from the initial visit to repair completion was excellent."
"Communication with Caliber Collision was excellent. Everyone that I talked to was very helpful and knowledgeable about what was ..." Read more
"Had to call shop several times to get updates"

My Experience

Randall was great to work with and he did a great job in making sure the repairs were done to my satisfaction. I was always kept informed on the progress of my vehicle. They did an excellent job in fixing the damage and I highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and made sure it was done properly before letting it go. And kept me updated

My Experience

The inside button to the locking mechanism on the driver’s side door does not stay unlocked after opening the door from the inside or the outside. The only way to keep the car unlocked is to keep the key in the outside of the lock in the unlocked position..it seems like a locksmith issue that needs to be redone..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

I’m very satisfied with the work you did. I’m really happy with the result and appreciate your hard work.

Customer Service

I’m very satisfied with the work you did. I’m really happy with the result and appreciate your hard work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I brought my car to caliber on the 9th of July, was told it should be ready by the 24th of July. Wasn’t able to pick my car up til July 30. When I picked it up it was not repaired properly and still is not.

Customer Service

Had to call for updates

Kept me Informed?

No

Ready on Time?

No

My Experience

Much appreciate the communication and the priority taken to get our vehicle back to us

My Experience

Call me 352 215 1338

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you for fixing front end!

My Experience

I was impressed with the Customer Service very professional.The work on the car is outstanding a job well done the repairs are so beautiful.Never knew it was damaged at all excellent work.

Likely to Recommend

I will promote such excellent work to everyone the car looks wonderful.

Repair Quality

Excellent Customer Service and there finished work is amazing.

Customer Service

Excellent!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was amazing! They have a professional and caring staff that was helpful with getting my repair finished in a timely and perfect manner. They are also very communicative and were able to answers any questions that I had during the repair process.

Likely to Recommend

I am very happy with the work and service I received from caliber

Repair Quality

Caliber did an amazing job repairing my car. The entire staff was super professional and very caring. They wanted to make sure I felt comfortable with my repair. They were also very communicative and always willing to answer my questions.

Customer Service

Caliber custom service was amazing! They were always available and willing to answer any question I had

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sending a text message that car will be ready next day & then not ready for 2 more days was a big negative Otherwise good experience

Customer Service

Delays with completed work

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Entire process went smoothly. We were kept informed about the repair status daily. Great service and top notch quality of repairs.

Likely to Recommend

I would highly recommend.

Repair Quality

Very good experience

Customer Service

We were kept informed of repairs and timeline daily.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job fixing my car. Mr. Talley was very professional and patient.

My Experience

Yes I was completely satisfied with the service I got.

Likely to Recommend

I would recommend.

Repair Quality

The best repair I've seen.

Customer Service

Perfect

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 3,501

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