Caliber - Gainesville TX
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
James was great to work with. Kept me informed and was very professional.
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Outstanding job
Customer Service - 5.0/5.0 -
James, my Service Advisor, was great to work with. He kept me informed and was very professional. My car looks great.
My Experience - 5.0/5.0 -
Extremely good customer service from the front office and everyone, James was very efficient, and did a good job keeping me updated, and helping me get my vehicle repaired, and back to me in a timely manner, I will definitely be recommending Caliber Collision to anyone who needs the services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The Crossroads location was great. I was not pleased with the Gainesville location as they sent the van back with several error codes which took several additional days to have the van completed. Crossroads location took care of it.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
What I expected after fix. To a certain extent I have seen things have been taken care but other issues cropped up which Caliber collision couldn’t fix so I have additional headache to tackle . Before release of the car that should have been checked. My entire distance has been changed from miles to kilometer and that can’t be fixed with setting adjustments. Again I have to take it to company dealership for calibration. Also some of the additional small issues on body was requested for fix which it did happen
Customer Service - 3.0/5.0 -
Not satisfied which I expected
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Second time with the franchise, excellent service as always.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dropped off the vehicle, they kept me posted the entire way through, excellent staff. If I ever have issues in the future with body damage, they will be the ones I go to.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
my Caliber team were wounderful. I did find a scratch on my drivers side front window in the tine. But overall satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Notably more road noise on driver’s side.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Everything went well overall. The only issue was when they got car back it was dirty/muddy inside and had a part that was loose and needed to be redone. They also missed putting back a trunk mat that i did get back later.
My Experience - 5.0/5.0 -
i have been to this location twice and they have exceeded my expectations by so much, Sarah was super helpful and Ali was a great help in explaining everything for me! will recommend to others
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision. They had my car for around 5 weeks due to hail damage and James called twice a week to update me on the status. James was very knowledgeable and friendly during the entire process. & the branch manager Stephano was amazing as well! There was a mix up with enterprise and getting my rental car the same day and he personally drove me to another location to ensure I wasn’t left without a vehicle. Highly recommended everyone at the Gainesville, TX location.
My Experience - 5.0/5.0 -
Very professional, kept us updated thru the whole process. Very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good company - will use again if needed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me unturned throughout the whole process.