Caliber - Gainesville TX
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent estimate, easy to read and understand, good communication, staff were friendly, helpful and knowledgeable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Caliber Collision in Gainesville,TX was pleasant and helpful. The workmanship was excellent. I couldn't tell there was ever any damage. The vehicle looked brand new
Customer Service - 5.0/5.0 -
Everyone was great to keep me informed
Returned Clean
My Experience - 5.0/5.0 -
You did a great job and finished the sooner posible thank you 🙃
Likely to Recommend - 1.5/5.0 -
Unlikely, it was a horrible experience
Repair Quality - 2.0/5.0 -
The complete process was horrible and stressful. The shop was not in communication with myself or progressive and progressive was nothing communication with the rental dealer. I kept getting the run around having to make several calls to all parties and no one would give me answers. In the end it went smoothly, th vehicle was fixed and the reps were very friendly. However I do not wish to go thru that again or deal with two much stress while trying to get my vehicle repaired.
Customer Service - 2.0/5.0 -
No communication unless forced
Returned Clean
My Experience - 5.0/5.0 -
The staff was wonderful from the moment I walked into the office. They explained everything, step by step and the drove me to the car rental place. They continued to send reports to my phone about level of completion. They were so kind, professional and thorough. I want to thank the entire staff.
Likely to Recommend - 5.0/5.0 -
I would recommend it to everyone, including my family and friends.
Repair Quality - 5.0/5.0 -
I'm totally satisfied with, not only the professionalism, but the wonderful completion of the project. They also gave timely updates weekly of the process. They were thorough and professional. The customer service was also great. I recommend them highly. I was very pleased.
Customer Service - 5.0/5.0 -
Customer service was above and beyond the usual customer service one would expect.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
hopefully this is a one-off - have had satisfactory experiences in past at Flower Mound and Lewisville locations.
Repair Quality - 0.5/5.0 -
scratches on car, 2 doors not shutting properly, possible paint work, possible front bumper alignment, took almost 6 weeks ?
Customer Service - 1.5/5.0 -
several times had to call to get status
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication with updated. Very friendly and professional
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.8/5.0 -
Excellent workmanship. Very easy to deal with. Great service and communication throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Requested a copy of the he estimate of repairs was told it would be emailed but it was not
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
First off, KLZ is not the owner. The owner is David and Diane Johnson. Second, there is still a dent on the tailgate that I notified Caliber Collision about and the person at your store told me it was not from the accident, which is totally wrong.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The process could have been handled better. I’ve never had a car in the shop before. But I feel that they could have atleast ordered the parts needed before taking my car and waiting a week or so before getting started.