Caliber - Great Falls

4.7 (408reviews)
96%
4114 North Park Trail,  Great Falls,  MT  59405

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (408)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that exceeded expectations and left vehicles looking brand new. The team was frequently commended for going above and beyond, including detailing vehicles inside and out. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional inconsistencies in repair completion updates, minor finishing details such as weather stripping or paint imperfections, and isolated instances where follow-up communication required customer initiation. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.
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"... they absolutely earned it. From start to finish, the hail damage repair on my vehicle was seamless, professional, and—most importantly—flawless. The ..." Read more
"Extremely fast service, kept me in the loop on progress, excellent job well done"
"... level of communication through the whole process. The quality of work was the best ive ever had from a repair facility." Read more
"... another vehicle i owned and 2 on my current vehicle. Paint match is perfect. They even detailed my filthy trucklong road trip when they were done." Read more
"... impressed with the quality of work that was done. It looks brand new and I cant even tell there was damage. It also took less time than originally quoted. Will ..." Read more
"... brand new and I cant even tell there was damage. It also took less time than originally quoted. Will definelty come back and tell others about this ..." Read more
"Vehicle was completed very much ahead of expectations"
"The repair was delayed due to parts and then again for an invalid reason.. two repairs were discussed and ..." Read more
"It was completed early, but as I stated in the last comment, the text messages never pinned down an exact ..." Read more
"... ticket number—they treated me like a valued customer. The staff kept me informed every step of the way, answered my questions with patience, and made sure ..." Read more
"The people were friendly, but the text messages regarding the estimated time the repair would be complete was all over the place. I was told ..." Read more
"Completely transparent through the entire process. Having the ability to text a question or concern and have an answer within minutes was amazing. Great customer ..." Read more
"... you for repairing my vehicle in a timely manner. I also greatly appreciate the line of communication and steady updates." Read more
"the only time I found any thing out was by me calling"

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My Experience

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My Experience

My husband called to ask about a dent in our trunk and no body got back to him about it no body tried to help him when he called about it

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Repair Quality

The small dent int the truck could have been fixed but I was told it would cost 800 dollars to fix which is completely ridiculous

Customer Service

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Customer Service

My only comment is that a couple times my pickup date came but I didn’t receive any instructions. So when I called, the pickup date had changed but I didn’t know until I called. Super nice about it though

My Experience

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My Experience

I was completely satisfied with the entire process. I am very impressed how the procedure start to finish was handled. Would definitely recommend using this body shop.

My Experience

Very professional. Updated every step of the way. Paint match was amazing and inside had been detailed. Overall a really good experience

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Customer Service

Only because the lady behind the front desk was a bit rude when we dropped off the car.

Returned Clean

My Experience

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My Experience

Super helpful team. Fast and beautiful repair! Thank you!!

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Returned Clean

My Experience

Thank you for keeping me informed of your progress, aiding in communication with a less than agreeable adjuster involved and for doing a great job on the body work -

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Repair Quality

GF Caliber went above and beyond. Special shout out to Alex, Jen and Sarah.

Customer Service

They kept us informed and accommodated our schedule.

Returned Clean

My Experience

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Returned Clean

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I really appreciated the care, compassion, and attention to detail of both the shop's front person and the mechanic. Thank you, ladies! 😊

Customer Service

Likely to Recommend

Repair Quality

Couldn’t even tell anything bad happened to my vehicle, very clean repair

Customer Service

Great communication and customer service, very honest about time frame and how that might change depending on parts etc, and still managed to get done before the estimated timeframe.