Caliber - Greenville TX

4.7 (628reviews)
93%
2110 Center Point Lane,  Greenville,  TX  75402

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (628)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for proactive communication, including regular text message updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The friendly, professional, and courteous staff were widely appreciated, and the complimentary interior and exterior cleaning of vehicles was a pleasant surprise for many. A few customers noted areas for improvement directly from their comments, including more informative status updates rather than generic texts, occasional quality control concerns such as visible scratches or incomplete repairs, and isolated issues with missing or damaged components upon vehicle return.
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"... repair at caliber collision was professionaly , and super high quality it equal or exceed the original manufacturer quality materials and workmanship. Was so amazed ..." Read more
"Poor prep before paint, visible scratches painted over."
"Hands down best team at Greenville. Great work done and truck looked brand new."
"The body repair is good but the suspension had issues i see my front grill bumper is broke they don't fix ..." Read more
"The overall outside repairs look great but our AC was out of Freon, the instrument cluster screen is stuck, and the ..." Read more
"... process, final price was lower than the estimate, it was repaired two days sooner than they predicted. Overall very positive experience." Read more
"... Considering the Christmas and New Year holidays they still got my vehicle repaired and returned to me in a timely manner. Thanks for the professional support." Read more
"Took almost 6 weeks. Had to pay out of pocket for rental car"
"Did excellent job finished sooner than expected."
"My car was ready 3 days earlier than expected thanks to the team!"
"Terrible communication. I had to ask repeatedly for updates and rarely had a response."
"Excellent service, excellent communication, communications, and I really feel in some areas they went above ..." Read more
"The repairs on my car were done quickly, but the best part was the level of communication. I was kept informed during the process and that gave me the ..." Read more
"I did receive texts, but not informative texts. Did not know what was being done until I pick up"
"The communication was top-notch. I love that they texted me with updates."

Likely to Recommend

Repair Quality

Did not compete.. windshield is shattered and I went in before leaving and asked what was up. Was told to drive home and they’d be in touch. I felt uneasy. I found three spider webs in my car, almost crashed the car on the hour ride home due to the light fractures shining over the dash and windshield. They had my car over 2 months was not washed doubt they replaced half of what they said. Seriously calling the state it is crazy I’d pay $2000 for a deductible and told to rely on the vehicle cause no lights are on the dash!!! I’m sorry Jason the manager no lights were on when I crashed the vehicle.

Customer Service

Worst claim I’ve had in 40 yrs. Had an accident they took two months to fix. I picked up my vehicle with a shattered windshield went to speak with Jason the manager as this is crazy I gave you $1500 and there are spider webs (literally) inside the car. My entire windshield is shattered. You drove this from being washed and thought she will love it??? I don’t want to leave here and drive over an hour when I can’t see. He assures me to send the photo after wiping my car with his forearm??? To get with my insurance and if they approve will send someone. I don’t want to be in a rental for any longer??? So yes I’m dumb drive home almost crashed many times and having panic attacks knowing this is not safe the drive is so crazy and my lane assist isn’t working any longer so again nothing was completely yet my insurance was billed. I am stuck calling the state because they have scammed my insurance and now all my funds. So win win for the person who just went through an accident. He literally looked at photos from his computer rather then coming out to the car when I said I’m sorry you photos are not matching the extensive additional damage to my car!!! Do not go here! Being the small town you will be taken advantage of.

Returned Clean

My Experience

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Repair Quality

Excelente trabajo gracias lo súper recomiendo

Customer Service

Returned Clean

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They really did a great job.

Repair Quality

Great work.

Customer Service

They communicated with me in a timely manner the status of the repair of my vehicle.

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My Experience

Excellent job thank you Caliber keep a good work

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Repair Quality

Very Happy professional job. Thank you Caliber highly recommended. Great job great communication

Customer Service

Great Customer Service

Returned Clean

My Experience

Finished before promised and it looks great. Again! Thank you!

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Repair Quality

Vehicle looked good repairs were done in a timely manner

Customer Service

Communication is key and they done a good job of texting and letting us know the stages of the repair

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My Experience

I think that they did a great job & also they kept me informed about everything & got my car finished really fast & quick & I appreciate them doing that,thank you so very much!

Likely to Recommend

I would recommend them because they do great work & they get in done as quick as possible to get your car back to you!

Repair Quality

They did a great job on my car & kept me informed on it off & on , they had it ready quicker than than I expected & I really appreciate that! Thank you for doing such a great job!

Customer Service

They did a great job on my car & kept me informed on it off & on , they had it ready quicker than than I expected & I really appreciate that! Thank you for doing such a great job!

Likely to Recommend

Repair Quality

No call on initial reports on repairs needed by tech in charge of my repair but texts about status and completion date were good

Customer Service

Friendly and helpful

My Experience

Everything turned out well. And I appreciate you washing and cleaning the inside of the car.

My Experience

The whole team at Calliber were super nice and professional! They kept me informed during the entire process! I was very pleased with my car when they showed it to me. It looked brand new! They even detail the inside and outside which is something I’ve never seen before.

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Customer Service

Jesse was phenomenal at keeping me in the loop about my cars repairs.

My Experience

Very good service. Friendly staff and I would use their services again if I have the need.

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My Experience

Great team. Always responded quickly. They made the process quick and easy.

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