Caliber - Hanover
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional and efficient!
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I dropped the car off, there were no tire pressure sensor monitor lights on. And when I picked it up, the driver's side, entire pressure sensor lights turned on. I attempted to return it. They said that they did nothing to it. But when I dropped it off to them, those lights were not on, and they did not fix it and so that I'm taking the wheel off to her, and make the repairs had nothing to do with the but I am confused as when I dropped the car off they were not on when I picked the car up, they instantly turned on so that must mean that something was done at the shop.
My Experience - 5.0/5.0 -
I was very pleased with Caliber Collision. They gave me updates twice a week kept me informed with everything that was going on, and they were very friendly and easy to deal with. I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The only thing I'd suggest is to being open on one of the days during the weekend so your customers that work afternoon/evening shifts can come on in their day off and handle the situation with their vehicles easier. It's something I ran into with having to move around my schedule during the week so I could come in.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up to date throughout the process by Jeff and when I picked my vehicle up he went thoroughly through the vehicle to show me the repairs. He was very pleasant to deal with. One thing that is a bit of a hassle, Caliber Collision in Hanover needs a new location. The parking area is very small and challenging.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were kept to date on the status each week (twice a week).
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike was very open with communication, explained the process thoroughly and answered all questions even while i was thinking of them. The entire team was great and got my car back to me ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Work was done faster than expected and vehicle looks good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work !
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work was fantastic, just took a long time.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish, everything went flawless! They treated my vehicle like it was their own and treated me ( as a female ) with the up most respect as well. Also, a HUGE thank you to Mike Weaver, you truly went above and beyond to make sure I was happy with my car repair and my experience with Caliber Collision and that is why I will always recommend getting any repairs done here!!! A customer for life!!!
My Experience - 5.0/5.0 -
Mike was a real pro. He went the extra mile to keep me informed along the way and worked late so I could pick up my car on my way home. 5 stars!
My Experience - 1.3/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0 -
My repair took well over 2 months to complete. They kept delaying my pickup date, just saying that the repairs weren’t completed but offering no additional information. When I called, I was finally informed that they were replacing my door and the new doors they ordered from Honda didn’t fit my car. They ended up putting a used door on my car. They called to tell me I could pick the car up, then called me 5 minutes later to tell me that the glass installation tech scratched the new paint and they had to keep it another 4 days. When I picked up the car, several pieces were not fully installed like the wheel well liner and the gas can door, which would not latch properly. There was trash left inside the vehicle and the technicians broke several personal items that were left in the front of my car. I was not informed of the damage to my personal items and only found them when I picked the vehicle up. It was apparent that they did not do a thorough quality check before I picked the car up despite having it for over 2 months.
My Experience - 5.0/5.0 -
Jeff and the Caliber Collision team did an amazing job handling my repair claims. Good communication on progress and schedule adjustments needed based on any challenges encountered. Repairs were completed ahead of original estimate. Jeff's repair recommendations saved me money and time on potential rework if used parts were used instead of new parts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very good very perfectional thank you
Repair Quality - 5.0/5.0 -
Totally satisfied.Got my car done quicker than I was expecting excellent work
Customer Service - 5.0/5.0 -
Again, totally satisfy if I would ever need work done again.I would bring it to you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jeff is great!