Caliber - Hanover
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Overall great service. Good customer service from Mike.
My Experience - 5.0/5.0 -
A beautiful job! My car looks fantastic! Enjoyed everyone and they all went above and beyond in everything they did! Professional and very friendly people. A great experience all around. I would recommend their service’s to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great. The only thing was black finger print are all over the interior material from them replacing the windshield. I suppose detailing wasn’t very thorough. The quality of the body work is excellent and the customer service was also top notch notch. I haven’t had a chance to try to clean it up yet. If I can’t get it u I will be bringing it to you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very thorough in explanation of every step of the process and looks great! Mike did a wonderful job with that! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a wonderful job with explaining the process to completion! Very happy!
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work
Customer Service - 5.0/5.0 -
Very detailed orinated
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Great people. Very happy with the repairs. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Considering it’s starting out with a horrible accident and meeting your team, especially Mike, who could not have been more caring, kind, and considerate, who made my experience with Caliber Collision Amazing! Thank you for everything! Paula
Likely to Recommend - 5.0/5.0 -
I hope I never have to use you guys again however, if I do you would be in the place, I would go and always recommend my friends and family!
Repair Quality - 5.0/5.0 -
Everyone that I came in contact with at your facility was wonderful, including the receptionist. Above all Mike was amazing, kind, and caring!
Customer Service - 5.0/5.0 -
The service was great and every time I called with a question I never had to have somebody call me back, and Mike always was there to answer any of my questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work,kept us updated on the progress
Customer Service - 5.0/5.0 -
Great team
My Experience - 5.0/5.0 -
Nice work. Truck looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am extremely blessed to have my car back. I worked with Mike. He was super informative and reached out every Tuesday and Thursday to provide an update even if it was after hours for them I always received an update. The date my car was expected to be done they ran into a delay. He stayed two hours after close to ensure I was able to pick up my vehicle. I cant think this team enough. I hope I never need to have any repairs but if I do I will be returning.
My Experience - 5.0/5.0 -
Excellent communication. Kept me well informed of progress. Much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
EXCELLENT communication between our representative Mike throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The BEST communication experience I’ve ever had with ANY collision repair shop
Customer Service - 5.0/5.0 -
Mike was simply amazing
My Experience - 5.0/5.0 -
Thank you you guys did an excellent job on my truck and the way you cleaned it was unexpected nice job very happy would absolutely recommend calibar
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend
Repair Quality - 5.0/5.0 -
They did an excellent job on my truck and even cleaned the inside totally unexpected thank you
Customer Service - 5.0/5.0 -
She was nice checking us in
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have told everyone I know and work with my story and told them to share in York county government. (Employer) Another employee also had a recent bad experience with Hanover caliber collision.
Repair Quality - 1.0/5.0 -
Caliber collision did a terrible job on keeping me informed on the status of my vehicle. I received 3 different stories about what they were doing to my vehicle. I had tailgate and some minor rear driver side damage from a storm. First I was told that they were repairing my tailgate and body damage and it was going into paint and that it would be ready in a few days. Then I called a week later and they had a completely different story that they did order a different tailgate and had not worked on the previous one and that they were waiting on parts. I called the week after and I was told it would be ready soon. Soon after, I got a message that they need to preform calibrations. I called back about that since my tailgate has no electronics and they said apparently they don’t have to do that. Next I called another week later and apparently they ordered the wrong part and had to start the whole process over again and claimed it arrived damaged. I went to go inspect the vehicle during the process to see where it was at and they had done no paint work or any repairs at all. (This was about a month in). I kept getting different excuses and called the shop daily. In the end, all they did is install the tailgate and did not fix the scratches and other damage from the storm. I did not argue with them even through I had photo evidence because this shops service was so bad and because I needed my truck back. I still have broken parts on my truck that they said they were going to fix but they couldn’t find the parts.
Customer Service - 2.0/5.0 -
Poor communication with different stores every time I called