Caliber - Westminster
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Very friendly, kept communication open, work done looks great.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My experience with Caliber has been everything but easy. My car had been in the shop 18 days and when returned to me still wasnt fixed correctly. I was expected to pay the deductible still despite the half-assed job they did. My car is now back in the shop to be fixed correctly for the second time, and I have been beyond dissatisfied with the treatment I have received, specifically from Cory the estimator. I have asked numerous times for him to not have any further insight on my vehicle and have been directly ignored.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The person who kept me up to date on repairs was absolutely delightful, helpful, patient, and thoroughly knowledgeable as to the process. Many thanks to those who helped me along this process for making it so easy for me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
And easy repair experience. I was informed when the parts were delivered damaged and that OEM parts were ordered instead. Got the repair updates via text. Very pleased with the results. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
All of your people i had contact with were very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like new!
Customer Service - 5.0/5.0 -
Contact Claudia's communication and service level was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Did not follow update procedures promised
Customer Service - 3.5/5.0 -
Caliber knew there was something wrong with the car but did not inform me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took a long time other than that wonderful
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
We do like Caliber, but this time it looks like there is a paint run on the top of the windshield frame, and I was not expecting to clean the interior as much as I did.
Customer Service - 4.5/5.0 -
Very helpful, and was cheerful
Returned Clean
My Experience - 5.0/5.0 -
Heather was incredibly polite and respectful! They finished my Yukon a week earlier than expected!
My Experience - 5.0/5.0 -
The repair work was very thorough and I would like to thank the manager for all her help with a couple of issues that she resolved again thank her for a professional help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. I loved the updates and staff were so kind and wonderful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept updated the whole time. The people there were wonderful to deal with. Would definitely recommend them 100%.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
heather and cory were amazing through the whole experience! they gave me updates when i needed them, and were extremely kind to me through the whole process, making sure problems get fixed! what i am dissatisfied about is whoever my tech was for the initial repairs. the lack of attention to detail was insane. the whole job wasn’t even finished, my mirror did not get replaced! also upon pick up, i noticed that not a single light in my driver side headlight was working. i gave the benefit of doubt and thought maybe something was left lose. nope, not at all, they broke my connector to my head lamp and thought it was fine to just flew my connections together. they made all this right and i greatly appreciate that. however, the continuation of lack of attention to detail amazed me. there are scratches in my tint now, my steering wheel cover had gotten messed up (how? not a clue, they shouldn’t have needed to work on anything near there) and they couldn’t put my cover back on my fuse box. these are minor details, i know, however, is that how they’d want their car to be treated? i’m disgusted by the lack of care from the tech. i have pictures of everything, good and bad, and will be sure to leave a very honest google review so people know who they’re working with, )the good, the bad, and the ugly)!
Likely to Recommend - 2.0/5.0 -
less than half likely because of the tech. very poor work
Repair Quality - 2.5/5.0 -
satisfied with office staff, completely dissatisfied with the techs. they did an awful job and lacked care and compassion for their job, messing up my head lamp, causing them to have to replace it because they thought it was okay to glue it back together. in what world is that okay? who allowed that to exit the shop?! they also did not complete their job when i first went to pick up so they had to take it back. they scratched my tiny and other small details that are only slightly bothersome. i don’t believe ill ever go to caliber again. not the westminster location. unless i find out who the tech was and request they don’t touch my car, because the front end staff was amazing through the whole process, id love to work with them again!
Customer Service - 4.5/5.0 -
the customer service was outstanding!!!