Caliber - Baltimore - Mortimer Ave
4025 Mortimer Ave,
Baltimore,
MD
21215
USA
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Audi
I-Car
Volkswagen
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, exceptional communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new, and color matching highlighted as perfect. Staff are widely commended for being professional, courteous, friendly, and welcoming, creating a family-like atmosphere. Proactive updates via text and phone kept customers informed throughout the repair process, reducing stress. Many vehicles were completed ahead of schedule, exceeding expectations. A few customers noted concerns including color mismatch on a replaced bumper, quality inconsistencies on panel replacements, and the need to initiate contact themselves for updates, as shared directly in their feedback.
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Service Quality
"... team at Caliber did an amazing job on my vehicle. Courteous, professional, and super helpful. Thrilled with their high quality work"
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"I am very pleased with the service. The car looks perfect. The service was outstanding. They kept me in the loop the whole time they were ..."
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"Professionalism with a family feel. All aspects of service were exceeded. I am more than satisfied with the experience. I recommend to everyone ..."
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"Overall repairs were good but definitely not to the quality it was beforehand. Wrapping around door does ..."
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"They replace the front bumper and the color has a red tone my car is grey but the replaced part is a light grey with red undertone ..."
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"Amazing speed and quality! Perfect!"
"caliber collision made my experience easy. It took them three days to get my car repaired and my car looks amazing. They did an amazing job and ..."
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"It was completed two days earlier"
"My vehicle was ready earlier than expected."
"Estimated time was longer no communication I had to call and check the status of my repairs several times ..."
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"... or via text with updates on a consistent basis so we never had to wait or call and find out what was happening with our repairs! Excellent service!"
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"Estimated time was longer no communication I had to call and check the status of my repairs several times my vehicle was there ..."
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"Updates were sufficient but always had to call them in order to get one. Unsure of if that is the standard."
"Everyone communicated throughout the whole process and my car was finished on time and looked amazing."
"... claim with 100 percent satisfaction very reliable and communication is amazing every step of the way I would definitely recommend them"
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Courtney
(Volkswagen owner)
reviewed 9/21/26
My Experience - 5.0/5.0 -
Friendly staff and great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jerome
(Mercedes Benz owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Trina (Patrick)
(Audi owner)
reviewed 9/16/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Had to return the vehicle to Caliber Collision to correct poor quality workmanship. Ultimately, the poor quality workmandhip was corrected
Customer Service - 5.0/5.0
Returned Clean
Pamela
(Lincoln owner)
reviewed 9/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Raynese
(Honda owner)
reviewed 9/15/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Harry
(Toyota owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Mini owner)
reviewed 9/14/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Shaniqua
(Honda owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jada
(Honda owner)
reviewed 9/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Donnie
(Acura owner)
reviewed 9/7/26
My Experience - 5.0/5.0 -
Donnie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Derek
(Volkswagen owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Priyanshu
(Toyota owner)
reviewed 9/3/26
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Brittany
(Honda owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service and communication through the entire process.
Karen
(Chrysler owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
Excellent service and very helpful and also kept me updated on the progress of the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Wayne
(Audi owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
showroom quality
Customer Service - 5.0/5.0 -
excellent
Returned Clean
Marshall
(BMW owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lydie
(Lincoln owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0 -
Thank you for your good and reliable service.
Repair Quality - 5.0/5.0 -
I will recommend caliber collision to anyone good costumer service, good work, perfect timing.
Customer Service - 5.0/5.0 -
Professionalism, in all levels.
Returned Clean
Sue
(Kia owner)
reviewed 8/26/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Sharon
(Hyundai owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
Everyone what time and courteous to me and kept me up on on the progress of my vehicle being repaired. I think you did a wonderful job. I will recommend your shout to someone if they need repair. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service excellent workmanship