Caliber - Hanover
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was seamless, and my car looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Caliber from start to finish. They made sure to keep me well informed (via text and phone calls) with every step of the repair process. Mike was extremely friendly, and responsive to questions. They even made it even easier than expected picking my car up- and took my rental for me! Which I greatly appreciated since I didn’t have to find a ride to and from. It also saved me from having to take the rental back and again finding a ride back. Thanks again!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very pleased with the job and how they kept me updated while the work was being done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mike is super helpful, he kept me in the loop each week with what was going on with the repair process.10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We were very pleased with the work done on our car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Great customer service. Especially Mike, but I had to go back and get a blinker light changed and a message cleared. Hoping the message won’t pop up again. I feel those two things should have been done the first time.
My Experience - 0.0/5.0 -
Too many excuses for not getting the parts on time.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so friendly. I was kept up to date with every step of my repair. Wonderful experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were terrific from the beginning to the end of the process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was great to work with and I appreciated them keeping me updated on the progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved the communication that I had to know where my car was in the process. They answered all my questions and made it so much easier to do things.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike and Rob were extremely professional as was your entire crew but them specifically. Mike was so thorough when he reviewed what was happening with the vehicle. He spent time going through the entire process and everything he saw on how to make the repair. I instantly trusted your company. He very much cares about his job and build trust with likely all customers he has an interaction. Rob was extremely accommodating to me when trying to pick up my car. He offered to stay late and personally clean my car when I called last week so I could have it last Friday for the weekend. I called on 520 pm when you closed at 530. I couldn't say yes knowing he'd be doing this himself but was very grateful. On Monday when the car was ready, I was running late as I was in Harrisburg and didn't expect to run into an accident on the drive to Hanover. I called to let the team know i was running late due to the accident and he immediately offered to stay late today. Both of them deserve major kudos with how they treat customers. I serve heavy hitter customers in my role and I'd eagerly have them on my team.