Caliber - Hanover
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There is a very slight issue with the fit if the replacement door.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was very kind, it was a very easy process, I was informed the whole time, my car looks great,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repairs look good but the overall experience was not great due to the extended waiting time to complete them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The were very professional and let me know every step of the way what was going on with my vehicle. Very nice to deal with.
Customer Service - 5.0/5.0 -
They were very clear and open about the entire process and were very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the car, fast and quality work
Customer Service - 5.0/5.0 -
Very good
My Experience - 5.0/5.0 -
Everyone was incredibly kind, professional, and did their jobs well. Very happy with my experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The repair so far is great my dissatisfaction is more with the unreliable information. When I first spoke with Mike he said my parts could be ordered prior to dropping my car off. Obviously there would be a chance that more parts would be needed upon closer inspection. But my car was very drivable and I didn’t want it sitting. When I went to schedule, I spoke to the front desk and was told that the parts would be ordered until 2 days before my appointment. At drop off Mike told wasn’t the case. That parts aren’t ordered until inspection. I just didn’t want to be paying for a rental more than I needed to. I could have dealt with it more if I had gotten a straight story the whole time. I dropped off my car 10/28 and all the parts were not received until 11/13. I called 11/13 bc I hadn’t received recent updates. And was told I was texted that day that the parts came in. I didn’t received that text until Saturday. Overall my experience here was ok but I won’t be coming back because I don’t feel like I can get an honest answer. At one point I left a message for Mike and didn’t get a call back for a week regarding the estimate. So I just don’t feel like my business is wanted or appreciated.
Customer Service - 1.5/5.0
My Experience - 0.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff at Caliber Collision was very diligent in explaining the detailed process they were using to repair my Mazda 3. There was open communications throughout the repair process and I was always updated via text. I’m very satisfied that everything is good to go and I’m back to the rhythm of driving my car!