Caliber - Helena

4.9 (809reviews)
98%
2080 Rea Ave,  Helena,  MT  59602
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (809)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, thorough communication, and impressive timeliness. Many highlight the outstanding repair work, with vehicles returned looking brand new, and commend the team for going above and beyond expectations. Regular updates via text and phone calls throughout the repair process were widely appreciated, keeping customers informed and stress-free. Numerous customers noted their vehicles were completed ahead of schedule and returned cleaner than expected, often detailed inside and out. A few customers mentioned areas for improvement, including occasional misalignment of panels, paint blending concerns, and inconsistent communication methods, as noted directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Caliber did an excellent job in our truck repair. They went above and beyond. We couldnt be happier with their work."
"Absolutely outstanding service start to finish! I was updated about my vehicle every step of the ..." Read more
"Above and beyond"
"... easy to work with and everything went as expected. Quick, easy, and the car looks great." Read more
"... communications on the progress of my car and the attention to detail. Love that my car comes back looking new!" Read more
"It was early."
"4 days ahead of schedule! Very happy with the time frame."
"Early by several days."
"Estimated two weeks or more - had it back in a week"
"Knowledgeable and friendly staff. They did a great job in a very short period of time. I will use this facility again"
"... that it would take for this work. I also received constant communication through the repair process to know where the crew was at, which I appreciated. ..." Read more
"The communication to me and the work on my car exceeded my expectations."
"... had my car repaired there and I highly recommend. They keep you updated on the status throughout the process and do great work!" Read more
"Caliber was clear and upfront with all repairs. They kept me updated as the repairs went along. They made a stressful situation stress free."
"... specifically asked to be contacted via email because i frequently do not have cell service and can almost never be reached by phone at work. After my initial email i never ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very friendly and professional staff. Body work and paint is perfect. I would recommend Caliber Collision.

My Experience

The customer service I received and the beautiful repair work on my car were exceptional! Keep up the good work! Thanks so much☺️

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very courteous and thoughtful. Very satisfied with the work that was performed and Mikca was exceptional!

Likely to Recommend

Repair Quality

They have done an excellent job both times I have taken my vehicle to them.

Customer Service

Micah was so though in explaining every detail of what needed to be done and what was repaired. I appreciated his thoughtfulness and respect with how he answered every question I asked. He is truly an asset to your company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for the clear communication and the wonderful work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very helpful and quality work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was highly professional and the level of communication was perfect. I was well informed throughout the entire process. Micah answered every question and made the experience completely stress free.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with the work and price was surprisingly low. Thanks!

Likely to Recommend

Repair Quality

Great value and great work. Thanks!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a wonderful experience with you all! You were communicative, straight forward, friendly, and extremely helpful every step of my truck's repair. I appreciate everything you guys did on my truck and am so thankful to have it back in good condition.

Likely to Recommend

Repair Quality

Love everything about them. They let me know what was happening and explained every process very well. This is a very professional shop. I would highly recommend recommend them. Thank you all so much

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10 from Micah and everyone involved on my truck. Completely painless. Dropped the truck off, got frequent updates texted to my phone and was done the day they expected it to be done. Thanks!

Likely to Recommend

Repair Quality

Already filled out one survey, but the service is so good it deserves 2 10/10 reviews.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I visited two repair shops in Helena. Caliber was more professional. I asked my USAA adjuster to use Caliber. Jace Moser was great to work with and very informative. I was surprised how quickly the repairs were done.

My Experience

Your whole team was very professional. They kept me up to date with all the different steps of the process. I appreciated Micah keeping me current!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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