Caliber - Henderson - American Pacific
975 American Pacific Dr,
Henderson,
NV
89014
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, professional, and restoring vehicles to like-new condition. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, reflecting strong timeliness. The welcoming and courteous staff created a stress-free experience. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated concerns about workmanship details, and requests for more proactive communication in specific situations.
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Service Quality
"... and delivered exactly when they said they would. The work itself was top-notch—my car looks brand new, and you'd never know it had been in the shop. The ..."
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"Appointment, drop off, repairs, and pick-up and rental return, all organized and done expertly and efficiently. 👍😁"
"This body shop was tremendous and made my experience a smooth process that had me back on the road like the damage had never happened. I was kept in the loop of the repairs and never ..."
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"... communication with us on all aspects of our repair and the car looked just as great as the day we bought it."
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"Quoted 1 week, was back in 3 days! Wonderful"
"... clearly communicated. Everything other than that was under promised and over delivered."
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"Truck was ready about two weeks ahead of schedule."
"It was done a day early!"
"... possible. The repairs to my vehicle looked great, and they were completed sooner than I had requested. I was updated often on how the repairs were progressing ..."
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"Promptly communicated unexpected delays, worked fast, handled paperwork, behaved professionally, thoroughly documented everything."
"... excellent! Their communication was top notch, with communication letting me know what they were doing and the repair process all along the way."
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"The service provided was exceptional, as they consistently kept me informed regarding the status of my vehicle's repairs. It instilled a sense of confidence, knowing ..."
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"... an investigator for civil attorneys for 15 years. I have never dealt with a company that kept me up to date with every move. I will definitely recommend to all My family and ..."
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Vasken
(Honda owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Really appreciated being kept up to date with repairs. Excellent service. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Patricia
(Mini owner)
reviewed 8/27/26
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Sharon
(Toyota owner)
reviewed 8/26/26
My Experience - 5.0/5.0 -
Caliber always does a great job with my repairs. This time it also got done very quickly so I am happy about that too.
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Ltcol Douglas
(Lincoln owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Enrique
(Chevrolet owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Caliber to friends and family
Repair Quality - 5.0/5.0 -
Ysmael Zamora were our service advisor and since the beginning he explain the process and communicate with us at daily basis at the progress of the truck . He’s very professional
Customer Service - 5.0/5.0 -
The manager and the ladies at the front desk were very kind Sarah and Veronica
Returned Clean
Gary
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Laura
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Lance
(Nissan owner)
reviewed 8/23/26
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Brian
(Hyundai owner)
reviewed 8/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gina
(Subaru owner)
reviewed 8/19/26
My Experience - 5.0/5.0 -
Francisco did a great job. He was very attentive, answered all my questions and even finished early.
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Gina
(Audi owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Teresa
(Toyota owner)
reviewed 8/18/26
My Experience - 5.0/5.0 -
Thank you for your professionalism and for keeping me updated during the repair process from start to finish. This kind of customer service is rare these days. Much appreciated! Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Terri
(Mini owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Edward
(Chevrolet owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Diane
(RAM owner)
reviewed 8/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Edward
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Todd
(Honda owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Caliber and Francisco took great care of me AND my vehicle. Professional, timely, and flexible. Communication was beyond what I would ever expect. I am very happy USAA uses Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ashby
(BMW owner)
reviewed 8/17/26