Caliber - Henderson CO
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 3.5/5.0 -
Just because of the defect regarding the BB looking spots like 5 of them
Repair Quality - 4.0/5.0 -
Had a few spots that looked like BB spot told me the were rock chips but I know there weren’t there before as I washed me car in and out before dropping it off all other rock chips as well don’t even resemble that!
Customer Service - 4.5/5.0 -
Jackie and everyone but the gentleman that told me they were rock chips were very professional
Returned Clean
My Experience - 5.0/5.0 -
From start to finish, Felina Enriquez was outstanding. Her customer service and expertise were top notch. She communicated every step of the way and got my vehicle done promptly and early. Extremely satisfied with the work that was done on the vehicle also.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team did a great job of getting my 4Runner back to looking new, and working with Felina was so easy. She had a great knowledge of my vehicle and where it was in process the entire time. Great with communication and meeting her goal of getting it back in time. Really great experience.
My Experience - 5.0/5.0 -
I’ve used Caliber before and this visit topped all the others by far. Communication was 10/10, customer service was 10/10. They got my car done two weeks early from what they originally estimated so that was a super nice surprise. I would recommend the Henderson Caliber Collision to anyone. ♥️
My Experience - 5.0/5.0 -
Muy buen personal de trabajo gracias
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They where very professional and treated my car as theirs also completed car faster then expected i would recommend them to others.
Customer Service - 5.0/5.0 -
Very satisfied did quality work
Returned Clean
My Experience - 5.0/5.0 -
Fantastic service. Jacki was great throughout the process. The car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic communication from the staff and the vehicle looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jacki &Team are amazing!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional, office personnel was so kind and the work was assume loved it all P.S Jacki was so wonderful she kept me up step by step daily thanks!
Likely to Recommend - 5.0/5.0 -
They did a assume job
Repair Quality - 5.0/5.0 -
Did a assume job
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
Very good work very good costumer service Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen personal de trabajo gracias
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
From the first day, my experience with this Caliber Collision location was a struggle. From the beginning, my service advisor, Adrian, appeared to be focused on doing the bare minimum. My vehicle had been broken into and the wheels were stolen. Adrian repeatedly gave me incorrect information, including telling me that I couldn’t have certain parts replaced because my insurance premiums would increase. After speaking with my insurance company, I learned that this was not true. He also told me I could come inspect the underside of my vehicle to see what was damaged, but never followed up or told me when I could do so. Communication throughout the repair process was extremely poor. I received little to no updates and had to repeatedly call just to find out the status of my vehicle and when it would be ready for pickup. I was also told the automated texts shouldn’t be trusted. When I finally picked up my vehicle, the replacement front left fender was misaligned, and there were scratches on the vehicle that were not there before the repairs. When I raised these concerns, Adrian told me my insurance would not pay for an OEM part because I didn’t have an “OEM endorsement.” I contacted my insurance company to find out how to obtain this endorsement, only to be told that no such endorsement exists. It wasn’t until my insurance company contacted Caliber directly that any action was taken to address the issue. After that, I went another two weeks without any updates before my vehicle was finally completed. Even then, there were still marks on the paint that I had already pointed out and that should have been buffed out before delivery. Instead, I had to ask for them to be corrected on the spot. The lack of quality control and attention to detail was extremely disappointing. It felt like the vehicle was being pushed out the door despite obvious issues that should have been caught before delivery. I’ve had several experiences with Caliber Collision locations across the country, and this was by far the worst. Poor communication, misinformation, and subpar workmanship made this an incredibly frustrating experience, and I would not recommend this location.
Likely to Recommend - 1.0/5.0 -
I would recommend people stay away from this Caliber Collision location
Repair Quality - 1.0/5.0 -
From the first day, my experience with this Caliber Collision location was a struggle. From the beginning, my service advisor, Adrian, appeared to be focused on doing the bare minimum. My vehicle had been broken into, and the wheels were stolen. Adrian repeatedly gave me incorrect information, including telling me that I couldn’t have certain parts replaced because my insurance premiums would increase. After speaking with my insurance company, I learned that this was not true. He also told me I could come inspect the underside of my vehicle to see what was damaged, but he never followed up or told me when I could do so. Communication throughout the repair process was extremely poor. I received little to no updates and had to repeatedly call just to find out the status of my vehicle and when it would be ready for pickup. I was also told the automated texts shouldn’t be trusted. When I finally picked up my vehicle, the replacement front left fender was misaligned, and there were scratches on the vehicle that were not there before the repairs. When I raised these concerns, Adrian told me my insurance would not pay for an OEM part because I didn’t have an “OEM endorsement.” I contacted my insurance company to find out how to obtain this endorsement, only to be told that no such endorsement exists. It wasn’t until my insurance company contacted Caliber directly that any action was taken to address the issue. After that, I went another two weeks without any updates before my vehicle was finally completed. Even then, there were still marks on the paint that I had already pointed out and that should have been buffed out before delivery. Instead, I had to ask for them to be corrected on the spot. The lack of quality control and attention to detail was extremely disappointing. It felt like the vehicle was being pushed out the door despite obvious issues that should have been caught before delivery. I’ve had several experiences with Caliber Collision locations across the country, and this was by far the worst. Poor communication, misinformation, and subpar workmanship made this an incredibly frustrating experience, and I would not recommend this location.
Customer Service - 1.0/5.0 -
Overall, I thought the customer service from the front desk staff was good, and the GM was helpful when I worked with him during the final pickup. Unfortunately, my low rating is due entirely to the experience I had with my service manager, Adrian. Throughout the repair process, Adrian repeatedly tried to shift blame onto my insurance company instead of being honest and transparent about what was happening. I also found his attitude unprofessional. Every time we spoke in person, he came across as annoyed that he had to deal with my vehicle. When my vehicle was first towed in, we walked through the damage together. Adrian seemed to think all that needed to be done was replace the broken window and reinstall the four wheels and tires that had been stolen. When I pointed out the additional damage, he acted like it wasn't his problem because he hadn't been informed about it, rather than taking ownership of making sure everything was properly documented and repaired. Then, when I picked up the vehicle after it was supposedly repaired, I found additional damage that hadn't been there before, and the front fender was clearly misaligned. When I pointed these issues out, Adrian again seemed frustrated that I wouldn't simply accept the vehicle as-is. Instead of acknowledging the problems, he acted inconvenienced when I questioned the quality of the repairs and the lack of quality control.
Returned Clean
My Experience - 5.0/5.0 -
Unfortunately, this was my 2nd time in 2 months having to have work done on my truck. Jackie’s great again, just like she was for my first visit. I will definitely recommend you to anyone I know that needs bodywork done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was great!