Caliber - Hesperia
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was told my truck would be ready on the 2nd. I received text messages during the week saying that my truck would completed as scheduled. I called the shop at 1:30 on the 2nd because I had not heard anything about picking it up. When I called I was told the tech did not come in that day but all the parts were there and painter and would be completed the following Monday, the 5th. I again called the shop on the day I was told the truck would be ready, as I hadn’t received a phone call or message telling me otherwise. I called at 1:10 and this time was told the bumper never came in and the truck would not be ready until possibly the end of the week, as the bumper was back ordered. With Caliber being such a large repair company I would think there would be better communication with customers and someone to ensure that all parts are actually at the shop as promised. It would make more sense to me to have a customer drop their vehicle off for repair once all parts are on hand, especially when the repairs are only cosmetic. When the truck was picked up the bumper is a different color white than the rest of the truck. When my wife asked about it she was told it’s because the plastic absorbs the paint differently. If that were the case then the original bumper would have also been a different color than the rest of the truck, however that was not the case.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent no hassle I got the car back the day my advisor told me..
Customer Service - 5.0/5.0 -
They know what they are doing and they also understand what is going on with the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Completed faster than the estimated time thank you
My Experience - 5.0/5.0 -
Very satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied with Sam's services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Not satisfied at all. We found scratches on the new paint job. We found grease marks on the side doors, cloth in the rear hatch, the drivers seat had what appeared to be paint stains from someone sitting in the seat with paint on there clothes. There's dust everywhere inside the vehicle and Jacob did not go over anything that caliber repaired or painted. It was very disappointing and to sum it all up my wife was the one injured in the accident and still having headaches daily and neck pain and the value of the Kia will drop because this was reported to our insurance company and we believe that caliber has no remorse and no understanding of the effects that they have caused by their lack of professionalism and quality. Caliber has failed to please us and we will never recommend caliber with anyone and we will definitely let AAA know of our feelings.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I've already stated my disappointment in a previous text. We will never use your company ever again. The worst experience ever and very unprofessional.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
They are great what they do..
Repair Quality - 5.0/5.0 -
Yall are the best !!! Had my repairs done in days!!! Looks just like it when I bought it.Thank you guy's..
Customer Service - 5.0/5.0 -
She was very polite and professional!!
My Experience - 5.0/5.0 -
Very satisfied with the repair of the vehicle, Good job and nice cleaning. Thanks GUYS