Caliber - High Point

4.8 (747reviews)
95%
208 W Fairfield Rd,  High Point,  NC  27263
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (747)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for proactive communication, keeping customers informed at every stage via calls, texts, and in-person updates. Timeliness was largely appreciated, with several repairs completed ahead of schedule. Staff friendliness, professionalism, and willingness to go above and beyond were frequently highlighted. A few customers noted areas for improvement, including occasional delays in completion date notifications, minor missed repairs, and inconsistent communication toward the end of the repair process, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Excellent results. I am completely satisfied with the quality of the workmanship done in fixing my vehicle."
"The repair work was phenomenal."
"Great service & very smooth process! Car looks brand new!"
"Completely satisfied with the job I got but like its never been in a collision yall do great work would recommend yall to anybody"
"The service was wonderful and and the truck came out perfect like it never had happened"
"Finished ahead of schedule"
"... they did in repairing the damage done to my vehicle. The timing it took to get the job done was also great and I'd recommend them to anyone." Read more
"Very happy with how fast the turnaround was, especially given that it was over the holidays."
"The car looked fantastic and you got it repaired quicker than expectedprojected so I am tickled to death to finally have my car back!"
"... me updated towards the end I didnt get updated and my car was probably ready to be picked up 24hours before I was notified to pick it up!" Read more
"... and extremely helpful throughout the process. They communicated effectively with me every step of the way, keeping me informed about the repair process, expected ..." Read more
"Amazing costumer service and communication. Kept me informed nearly everyday on the process through quick text message updates. And the in person ..." Read more
"The team was great. They communicated with me throughout my repair. Thank you."
"The work was done well but communication was terrible. My final pickup dates kept changing and I had to call multiple times to see what was ..." Read more
"... you were very good at the start to keep me updated towards the end I didnt get updated and my car was probably ready to be picked up 24hours ..." Read more

My Experience

The car was better than I expected!!! I was nervous because of the length of time it took to get everything done but it was well worth the wait! Let the team know they overly exceeded expectations!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Their notification system was very helpful. When I collected the car we found a minor cosmetic issue. That was corrected immediately. Vehicle has been functioning properly so far.

Likely to Recommend

Very nice

Repair Quality

Loved the updates on my repairs given almost everyday. Answered my questions whenever I hated one.. loved working with this repair company. Will definitely used them again. Second repair from them and car looks and runs great.

Customer Service

Caliber took good care of my car it looks brand new and runs great. This is the second time they have repaired my car and repairs were completed according to my dealers specs Toyota would be proud. Thank you Caliber Colision.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

One light is not working at , it’s showing emergency. And the engine light is on.

My Experience

I appreciate 1) your thoroughness in diagnosing the damage to my vehicle and 2) your expertise in repairing it. Everything now looks and functions as good as new. Thank you so very much!

Likely to Recommend

Yes, definitely will recommend you.

Repair Quality

Customer Service

Everyone was very cordial and helpful. Ashley enthusiastically welcomed and kindly greeted me at reception and guided me through the paperwork. James, the manager, carefully examined and properly recorded all the damage. He then gave me a courtesy ride to the car rental agency. Sydnee kept me updated twice weekly (or more if needed) concerning the status and progress of my vehicle's repair. My vehicle was returned cleaned and detailed and repaired completely/correctly and operating like new at the end of 3 weeks. The lifetime warranty on the repairs and paint also provide a lot of peace of mind. Thank you all for a job well done!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sydnee was awesome to work with at the your High Point, NC. My Nissan Rogue was damaged in an accident and the car looks like it did when I left the dealerships. Sydnee made the whole process easy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair was very well done, the staff were extremely friendly and helpful and answered all questions we had. Sydnee was the absolute best and was super attentive and thorough with everything.

Likely to Recommend

Repair Quality

Customer Service

Sydnee was the absolute best to work with. Communication was fantastic and the atmosphere was extremely friendly and welcoming. I will definitely be coming back for more work in the future if necessary :)

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer services was great, very nice people and very helpful with the process. They keep me informed every step of the way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes will recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I recently took my vehicle in for repairs at a different Caliber location due to someone hitting it. I noticed immediately that the repair had not been done correctly. I took my vehicle to a 2nd shop where I was told they could not help me. After speaking with the regional manager of Caliber, Brandi, I agreed to take my to another one of their locations. I chose the Caliber Collision at 208 W Fairfield Rd in High Point, NC, due to the fact that it was a larger shop. From the moment I arrived the staff was extremely welcoming and friendly. My Service Advisor, Sydnee, and the location manager, Oliver, walked out with me to take a look at my vehicle. I was instant impressed by their attentiveness to detail. They both seemed genuinely invested in making sure my vehicle was repaired correctly. I was updated throughout the process by my Service Advisor, Sydnee. Once my repairs were completed I was contacted both by phone and text. When I went to pick up my vehicle I was elated to find that it had been repaired back to it's pre-collision state! I can't say enough good things about this shop! From now on, I will only be taking my vehicles to Caliber Collision's High Point, NC location! And sending my family and friends there as well.

My Experience

Everything was great! 10/10

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Drive smoother & more stable

Customer Service

Drive smoother & more stable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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