Gerber Collision & Glass - High Point

4.8 (3,427reviews)
96%
255 E Parris Ave,  High Point,  NC  27262

In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Highpoint offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,427)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with regular updates via text messages and phone calls keeping customers well-informed throughout the repair process. The timeliness of service receives excellent feedback, with many vehicles completed ahead of schedule. Customers frequently mention how their cars look brand new after repairs, with paint matching perfectly and attention to detail being exceptional. The cleanliness service, including vacuuming and detailing, often exceeds expectations. While most experiences are overwhelmingly positive, a few customers noted concerns about pricing transparency, occasional delays due to parts availability, and some minor issues requiring return visits. The shop's commitment to customer care and quality workmanship has earned strong recommendations and repeat business.
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"... repairs performed on my vehicle. The entire process was exceptionally smooth and professional. I particularly valued the clear communication from ..." Read more
"Top class customer service!"
"Superior customer service"
"I couldnt have asked for better customer service."
"Fantastic customer service from the front desk, to management on through to the mechanics in the ..." Read more
"Early and much appreciated"
"It was done early, by a whole day!"
"Picked up two weeks early."
"Very satisfied everything done in a timely fashion"
"My car was ready 6 days before the initial projections."
"Well done almost every day we got an update"
"I was floored by the regular updates and fast answers when I called."
"Multiple times via text and phone calls"
"Excellent communication during the entire process!"
"Frequent updates were texted to me.Nice! With some other places the burden is on you to call ..." Read more

My Experience

I was kept informed on what was going on with the vehicle at all times. My vehicle was ready 7 days before estimated date. Everyone was very friendly from start to finish. This is a very professional business. I would always do business with you and also recommend you to friends and family. Thank you!

Likely to Recommend

Repair Quality

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Repair Quality

Paint matched very well. Work done in good time and I was kept updated.

Customer Service

Returned Clean

My Experience

Mr. Gaines was very polite and extremely helpful. They did a great job and will recommend them to everyone I know.

Likely to Recommend

Absolutely will recommend this shop

Repair Quality

Would highly recommend this shop!

Customer Service

Very courteous and professional

Returned Clean

My Experience

Excellent customer service and support. Awesome work on my car, always kept me updated on the process.

Likely to Recommend

Repair Quality

Everything was explained what's was going to happen from start to finish. Thank you Dave

Customer Service

Very nice very comfortable with the way they handled things

Returned Clean

My Experience

We have been nothing but pleased with the work they have done for us on multiple occasions!

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Customer Service

My Experience

Customer service was excellent! I couldn’t ask for better communication and service. While the paint match was better than I expected, the paint job was not. My biggest issue was with the flaws in the paint job. Way too many particulates or fish eyes. The other issue, while not as bad, was the orange peel effect in the paint. It did not match the smoothness of the original paint. Overall, it is not bad enough to have it repainted. Again, customer service was exceptional.

My Experience

We were very pleased with the communication as well as speed of the work that was done.

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My Experience

Job well done . Thank you !

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did a great job and great customer service

Customer Service

Returned Clean

My Experience

After the storm and tree damages to my 2020 ACURA, I am very thankful for returning and trusting Gerber Collision service for my second vehicle. Mr. Gaines and his technician were professional and pleasant with reviewing and explaining the service needed. They did an doing an outstanding job and communication in a timely manner. I highly recommend their service to friends and associates. Retired Army Veteran

Likely to Recommend

After the storm and tree damages to my After serving my 1999 323 BMW, and now my 2020 Acura, I highly recommend the service to both friends and associates.

Repair Quality

I am very thankful for returning and trusting Gerber Collision service for my second vehicle. Mr. Gaines and his technician were professional and pleasant with reviewing and explaining the service needed. They did a doing an outstanding job and communication in a timely manner.

Customer Service

I am very thankful for returning and trusting Gerber Collision service for my second vehicle. Mr. Gaines and his technician were professional and pleasant with reviewing and explaining the service needed. They did an doing an outstanding job and communication in a timely manner.

Returned Clean

My Experience

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Customer Service

Mr. David Moppin provided excellent customer service and kept me up to date through the entire repair process. In fact, he provided better and more frequent update as to status of my vehcial than my insurance company.

Returned Clean

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My Experience

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My Experience

My Experience

What a wonderful and professional experience I had with David at Gerber. David was very thorough and did a super job on my car. My car was ready when he told me it would be. I was very happy with Gerber‘s service. I will highly recommend them to my friends.

Likely to Recommend

Absolutely I would highly recommend Gerber’s service! I was very happy with their excellent service!

Repair Quality

I had a great experience with Gerber! They had my car done on time and it looked great! Just like new! David was very helpful and was very professional to work with..

Customer Service

I was very pleased with Gerber’s service! They gave me updates on my car’s service being done..and I got my car when they promised. I was very happy . Mrs

Returned Clean

My Experience

Everything went well

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Returned Clean

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Repair shop front personnel were very friendly.

Returned Clean

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My Experience

My rim was not repaired properly and they scraped the front spoiler on my car and a clip on the bumper got released.

Likely to Recommend

Repair Quality

Only gave a 3 because the guys I met with was cool. But my rim didn’t get repaired properly, paint has a bubble and they scraped my front spoler up and one of the bumper guard clips got released.

Customer Service

Guy I met with was real cool and the lady ag the front too.

Returned Clean