Gerber Collision & Glass - Winston/Salem

4.9 (216reviews)
98%
1000 Pinebrook Knolls Dr,  Winston-Salem,  NC  27105
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In operation 85 years.

Gerber Collision & Glass - Winston-Salem offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (216)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new and damage was virtually undetectable. The team received strong recognition for professionalism, friendliness, and attentiveness throughout the repair process. Communication was frequently highlighted as a standout strength, with customers appreciating regular text updates and proactive status notifications. Timeliness was another key positive, as many vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning was a pleasant and recurring surprise for customers. A few customers noted areas for improvement, including better proactive phone communication when repair plans changed, occasional cleanliness concerns, and isolated issues with missing or incorrect parts - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"The entire staff was superior. They did a great job with the body repair. Ready when promised. Sent text to let us know where they were with the ..." Read more
"Excellent work. Certified Tesla Shop I checked, and I couldn't get that car that clean if you gave ..." Read more
"Excellent service, good communication and updates throughout the process. Car was cleaned and detailed and looked ..." Read more
"The best place to repair your car and efficient people to work with"
"... and regular updates to the completion of repairs . My daughters car is beautiful again! Thank you so much for a stress free process from beginning to end." Read more
"The repairs took less time than i expected. I was updated daily about the repairs also. Car was ..." Read more
"... couldn't get that car that clean if you gave me a week. All in 4 days." Read more
"Ready 3 days later than expected and had to be brought back in for an extra 2 days due to electrical issues when ..." Read more
"... the time they need to get it done correctly, but overall it was done quickly and on time." Read more
"Great communication... Which is very very important."
"The staff was very nice. I was informed each day about my car. They answered all my questions. I really appreciate Gerber fixing my ..." Read more
"I did have an issue that there was no communication that it was going to be ready way earlier in advance of when it was stated it would be ready ..." Read more
"This shop has been so polite and kept me updated on my vehicle repairs. I would definitely choose them again"
"Great customer service, very helpful and great communication. The job over all was great"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The folks at Gerber did a great job on our car - it looks like it’s brand new.

Likely to Recommend

Repair Quality

Replacement and paint job look great - just like new!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied

My Experience

I appreciate how quickly Getber was able to get my vehicle in for repairs. The staff is extremely kind and professional. I was kept up to date on the status of my repairs.

My Experience

So far I think everything looks really good. Everyone was very nice.

My Experience

Happy with repair

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome service and quick

Customer Service

Answer all questions

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Customer service and performance was what made repairs dependable.

Repair Quality

Gerber Quality met my expectation.

Customer Service

Customer service between Ms. M. Abernathy and staff display outstanding performance verbally and physically.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Melissa was wonderful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great place to take your car!

Customer Service

Great bunch of people! They was very nice and courteous. She explained everything to me when I picked up my car. I'm very satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good as new.

Customer Service

Pros.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great experience with Gerber Collision. Staff is professional. Melissa addressed all my questions and repair was finished on time.

Customer Service

Staff is professional and finished the job on time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work and quality

Likely to Recommend

Repair Quality

part of bumper coming off i will bring in my next day off

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I work across in a company with 2,000 people, very unlikely I will recommend them

Repair Quality

My car is a disaster, the repair has not been completed and the car is currently in my possesion. The mold used left a gap and the front bumper shows a gap at the bottom as well, they did not fill the holes in the bumper before paining them, so now you can see holes painted as well as bumps. The rep told me that they will be contacting me once they get the correct molding, no answer when. I do not accept the work as completed

Customer Service

Incomplete work, poor craftsmanship

Kept me Informed?

Yes

Ready on Time?

No

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