Caliber - High Point
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10/10 recommend
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No I would not. It took four months and two car rentals before my car was completed. I'm still not satisfied with the condition and there are a couple of things they didn't even finish. I had to have a progressive rep come out to caliber and go over the car with me and the manager. He agreed the repairs needed to look better. I was initially told it would be back to pre accident condition, only to have the manager apologize for that and to tell me every car will have scars once it's been in an accident. They scratched the hood when they had it and had to repaint it but the manager attempted to pass it off as if the scratch was there prior to the accident. I told him it wasn't, but he didn't listen until my husband told him it wasn't so they did repaint it. The seal on the driver side door still isn't correct because when the window is up, I can hear the wind. All they did the last time I brought it back was move the seal, it wasn't replaced. I can still hear the wind through it. they were supposed to put a cover on under the driver side door handle and didn't do that. I contacted the progressive rep and told him everything and I haven't heard back from him or Caliber. I also think it's unprofessional for the manager to sway customers into leaving a good review. He told us the livelihood of Caliber's employees depends on good reviews and to keep that in mind when filling it out. He stated he would hate to lose an employee over a bad review. I told him my review would be honest and truthful which it has been. I would not go back or recommend Caliber for all of these reasons.
Repair Quality - 1.5/5.0 -
The paint job was the best part of my repair
Customer Service - 2.5/5.0 -
It's average. They were polite and respectful. The receptionist has a tendency to place you on hold, only to transfer you without telling you she's doing so
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was communicated and performed efficiently.
Customer Service - 5.0/5.0 -
Very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks new, and got done faster than initially estimated. I'm grateful for the hard work and quality of service.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like that you all kept me updated several times a week. Also, you all were true to your word on keeping me updated. The staff was very professional. I got my car back before the given date. The repairs looked excellent. My car was very clean on the inside and outside.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was excellent. I could not tell that it had ever been wrecked. I do appreciate that. I hate that it took so long but I do understand that if you want it done right sometimes it takes a little longer. Thank you very much.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend to others.
Repair Quality - 5.0/5.0 -
Everything looked great. The paint job. I was 100% please with the job.
Customer Service - 5.0/5.0 -
Customer service was pleasant and informative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is my second time getting work done at this location. The lady I dealt with I cannot remember her name but she was great. She really took her time and explained everything to me which helped me understand what was done and going to be done in the beginning and the day I came to pick up my vehicle. I am grateful and I am pleased. Thank you all so much. The customer service was superb.
My Experience - 5.0/5.0 -
it was good and everyone was nice!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very nice employees! did a great job fixing my bumper.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The girl at the front desk and Chasity Ivester were both super friendly. After dropping the car off they allowed me to pick the car back up before repairs were started due to issues with the car rental. Repairs were estimated to be done by September 2 and repairs were done a week early. Never had an experience like this and would definitely recommend this place for repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Mike took very good care of me and pleasant to work with. Good customer service!