Caliber - Irvington
486 Grove St,
Irvington,
NJ
07111
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers are overwhelmingly satisfied with the repair quality, frequently noting their vehicles looked brand new or as if the accident never happened. The professionalism and friendliness of the staff received strong praise, with many highlighting exceptional customer service. Communication was a standout strength, as numerous customers appreciated being kept informed throughout the repair process via texts, emails, and calls. Timeliness was generally well-received, with several vehicles completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including delays in completion, incomplete repairs requiring return visits, cleanliness concerns after repairs, and inconsistencies in communication responsiveness.
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Service Quality
"... characterized by professionalism and a pleasant demeanor. The work performed on my car was outstanding."
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"... happened! The turnaround time was quick, and the quality of work exceeded my expectations. They truly care about their customers and take pride ..."
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"Done very well. Cant even see the difference. Lovely work. Talented staffcrew."
"... you for your hard work and professional service! I highly recommend this shop to anyone needing quality collision repair. Thank you! I appreciate you!"
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"Great service. Impeccable work"
"They kept me informed about the progress being made."
"... i initiated contact via a phone call. otherwise , the text and email system were poor at best"
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"... characterized on the part of Caliber Collision by good, clear, honest communication. The final result also met my expectations. I am ..."
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"I called them more than they called me."
Everley
(Honda owner)
reviewed 8/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
Moonilal
(Honda owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Did an amazing fast job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job car looks great very professional and the whole process went smooth and fast
Customer Service - 5.0/5.0 -
Very clean and fast repair amazing customer service
Darren
(Mitsubishi owner)
reviewed 8/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mervin
(Ford owner)
reviewed 8/12/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would.
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Completely satisfied
Returned Clean
Sabrina
(Ford owner)
reviewed 8/3/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anita
(Lexus owner)
reviewed 7/31/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Excellent
Rick
(Chevrolet owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Arthur
(Mercedes Benz owner)
reviewed 7/13/26
My Experience - 0.0/5.0 -
My latch under my dash to open my hood is no longer in place.
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Carulette
(Audi owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Veronica
(Jeep owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0 -
I would definitely recommend it.
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
They are excellent people, they treat you incredibly well.
Returned Clean
Daisy
(Buick owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Eduardo
(Mercedes-Benz owner)
reviewed 6/25/26
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Everything was problems
Customer Service - 0.5/5.0
Returned Clean
Nathan
(Chevrolet owner)
reviewed 6/24/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Joseph
(Toyota owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Patricia
(Toyota owner)
reviewed 6/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They really do a great job on my car thanks so much and Anibal is very a good customer service thanks, really appreciate it 100% recommend
William
(Audi owner)
reviewed 6/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everyone was helpful.
Customer Service - 5.0/5.0
Returned Clean
Adebomi
(Hyundai owner)
reviewed 6/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Done very well. Can’t even see the difference. Lovely work. Talented staff/crew.
Andrea
(Toyota owner)
reviewed 6/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Ford owner)
reviewed 5/30/26
My Experience - 5.0/5.0 -
GREAT JOB, KEPT ME INFORMED AND I'M GOOD TO !!!
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