Caliber - Jefferson OH

4.8 (270reviews)
96%
1496 State Route 46n,  Jefferson,  OH  44047
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (270)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily text updates and phone calls that kept them informed throughout the repair process. The quality of repairs frequently exceeded expectations, with vehicles described as looking brand new upon return, often including a complimentary interior and exterior cleaning that delighted customers. Timeliness was a strong point, with numerous vehicles completed ahead of schedule. Customers appreciated the friendly, professional, and supportive staff. A few customers noted areas for improvement, including attention to detail during assembly, delays in some cases, and occasional follow-up concerns such as tire sensor lights and logo discrepancies, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... door. Hit and run. The repair shop was very friendly, extremely helpful in every phase of the repair, professional and completed the job by the date quoted. The car ..." Read more
"... different vehicles and will continue to go back. Friendly and reliable customer service. Even when there was an issue a few months later they were quick to own ..." Read more
"Great communication, excellent repair quality and friendly service! Couldn't ask for more unless it was free!!"
"... who assisted me over the phone and in person were friendly, helpful, and professional. I was fully satisfied by the customer service experience at this location." Read more
"Caliber did a great job with my repair. Took about the time I expected and the vehicle came back looking brand ..." Read more
"It was ready almost a week early"
"It took them almost 2 months!!!"
"Ready exactly when they said it would be and it was PERFECT!!"
"it was ready the day after i dropped it off, it wasnt supposed to be ready until early this week!"
"... on this project definitely shows! For the office, your communication daily was awesome! I felt like i left my vehicle at a daycare and you kept me updated basically ..." Read more
"Thank you for the daily texts in the progress on my car. Everyone was so kind and supportive,"
"Great job! Communication was priority and went beyond expectations."
"... June 3rd and then it was there for almost 3 weeks. They never communicated that they were going to do that, I only live 3 minutes away, I would have picked my ..." Read more
"Was nice communication between the shop and me."

My Experience

Very professional and helpful

Likely to Recommend

Repair Quality

Everything mostly turned out great, but my issues where handled the next day.

Customer Service

Got updates throughout the process and took care of all my concerns

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I am pleased with the work they did.

Repair Quality

The truck looks great! Driving great as well.

Customer Service

The company sent parts that didn’t match. They kept ordering until they got it right.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent service from the very first day I dropped car off. Amanda always kept me informed of the schedule and what needed to be completed. And when it’s time to pick up car was ready and Stayed late for us as we got There little later due to work. Overall Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

See comment on first question

Repair Quality

All in all well satisfied. Was a little disappointed that when we pointed out the wheel well liner was gapped a bit in comparison to the other side of the car and what it used to look like we were told that it was an aftermarket piece and that was all insurance would pay for.

Customer Service

See previous comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good work. Longer than I would have liked but great results

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

They did a good job.

Repair Quality

Our car was repaired in a reasonable time and we were updated about progress. Along the way. The car looks and functions as if new.

Customer Service

Good service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great. Staff was all friendly and accommodating.

Likely to Recommend

I would absolutely recommend this location to friends and family. They helped make the whole process easy and relatively stress free. At least as stress free as the circumstances allowed.

Repair Quality

The car looks great!

Customer Service

I have no complaints about the service. The staff who assisted me over the phone and in person were friendly, helpful, and professional. I was fully satisfied by the customer service experience at this location.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very friendly and helpful

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Was nice communication between the shop and me.

Likely to Recommend

Repair Quality

Customer Service

Kept in contact on how the process of it was going.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amanda was on it! Thanks for much for making this process incredibly easy!

Customer Service

Amanda killed it

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I dropped my car off on May 4th they kept ot until June 2nd then sent it to another collision place on June 3rd and then it was there for almost 3 weeks. They never communicated that they were going to do that, I only live 3 minutes away, I would have picked my car up and went somewhere else. Poor customer service at Bedford collision. I had to pay $500 deductible which is fine but $600 for a rental that I had pay because collision held on to my car unnecessarily was horrible. I'll never go back and wouldn't refer them to anyone

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Did super great job ,will be telling people about you guys .thank you very much .love the work done on it .

My Experience

The Receptionist was always so polite & helpful & the company always kept Us updated on what was going on & when our vehicle would be ready.!

My Experience

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