Caliber - Lake Jackson

4.7 (2,140reviews)
96%
240 Lake Rd,  Lake Jackson,  TX  77566
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,140)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and communicative throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than expected. Regular updates via text and phone calls are highly appreciated, keeping customers well-informed about progress. Timeliness is a strong point, with many repairs completed ahead of schedule. The cleanliness of returned vehicles often exceeds expectations, with thorough interior and exterior cleaning. While most experiences are overwhelmingly positive, some customers noted issues with part alignment, communication gaps, or quality control that required return visits.
AI-Generated from reviews written in the last 12 months
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"This whole experience was flawless once caliber got involved. Impeccable communication, spot-on friendly interaction ..." Read more
"... professional. They washed entire vehicle and cleaned inside. They did a great job. Like it never happened." Read more
"They went above and beyond to fix my vehicle the right way!"
"... exceptional in service and their work was fantastic. Extremely satisfied with the quality of work along with the time in which it took to do the repairs. ..." Read more
"... friendly and informative through the whole process. They were able to complete my repairs ahead of schedule. I also appreciate the assistance they gave with ..." Read more
"... fantastic about keeping me Informed about the progress. Got it one day earlier than originally estimated it to be ready. Will definitely recommend Caliber ..." Read more
"My vehicle was ready several days before the original estimated date. Repairs were finished ..." Read more
"... me my car would be ready when it wasnt even close. Over 2 weeks late and counting. Also triple the initial estimate, Communication ..." Read more
"... not a single estimated completion date was correct. Vehicle took 33 days. Every update on completion time was inaccurate, ..." Read more
"... very much!! Everyone was professional and friendly, received updates regularly and always knew where they were at on the truck. Most definitely recommend to all ..." Read more
"I loved the consistent updates I never once didnt know what was going on with my car thats amazing!"
"Very pleased with the service and I absolutely love how they keep you updated through the whole process"
"... late and counting. Also triple the initial estimate, Communication is nonexistent or completely wrong. Found out the day before I was to pick up my car ..." Read more

Likely to Recommend

Repair Quality

Great customer service, great work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All staff professional and friendly, especially Jeff.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I think the work looks great. The repair time was very fast. My only complaint is that I wanted all correspondence and communication to go through my son since he was handling it all for me. But it all came to me and I had to forward it to him.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Jeff and Ana at the counter are absolutely amazing! Great customer service, very friendly and went out of their way to make sure everything was done on time. Definitely will recommend

My Experience

Jeff was a pleasure to work with, he kept us informed regularly and honestly. Everything done exceeded our expectations, the team gave us a great finished product. Hope not to be back, but if needed will be our first choice.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I like that y’all communicated with me about the progress. I was very satisfied with the work that was done on my vehicle

Customer Service

Grear

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very impressive service and communication, would recommend to others in the future.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent communication and service. Excellent turn around time and car looked brand new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very efficient operation and communication. Car looks good, easy transaction.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks good. I liked the communication through the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Muy satisfecha y buen trabajo muy bien atendida con las personas muy amables gracias por todo.

Likely to Recommend

Repair Quality

Good Job guys

Customer Service

Good job guys

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

THE ENTIRE STAFF WAS VERY HELPFUL, COURTEOUS, FRIENDLY AND PROFESSIONAL. WOULD HIGHLY RECOMMEND. THANK YOU.

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