Caliber - Lakeland
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you for giving me an update and getting my car fixed earlier than anticipated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks great and finished ahead of schedule for our convenience. thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Miss Amber Scott helped me to the fullest
Customer Service - 5.0/5.0 -
Miss Amber Scott helped me to the fullest
Returned Clean
My Experience - 5.0/5.0 -
Always great communication and super friendly customer service.
My Experience - 5.0/5.0 -
Kyle was great to work with and made me feel like I could trust the work being done by Caliber Collision.
My Experience - 5.0/5.0 -
Kept me up to date every step of the way,done before it said it would be,I got a bumper and hitch replaced and they cleaned the whole interior and exterior of the truck,I did not expect such great service and every person I came in contact with was professional and easy to deal with,10/10 would recommend
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone in the team was amazing from beginning to end! Specifically Amber, Kyle and Jonathan! Amazing process!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was done sooner than expected
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Continuous delays resulted in disrupted life plans and significant expense.
Customer Service - 0.5/5.0 -
Information provided was misleading and relied upon to my detriment.
Returned Clean
My Experience - 5.0/5.0 -
Amber and Shane were awesome to work with, extremely helpful and a great asset to your organization. Went above and beyond to help with this experience!!!
Likely to Recommend - 5.0/5.0 -
Amber and Shane are to be commended. Extremely helpful and a definite asset to your organization.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Extremely pleased and very grateful to the staff.
Returned Clean
My Experience - 5.0/5.0 -
Great job! So glad that our insurance company sent us there. They kept us up-to-date, and it was done in a reasonable amount of time. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was such a easy and stress-free process.I love the way I was constantly informed on the progress of my vehicle. would recommend your business to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service and a great job , great communication
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was great before the accident. No sound or squeaking and my lights were even in the front. When I received my car back when I push the button it makes a loud sound when it starts when I push the gas paddle to take off it sounds like a truck.My lights in the front of my vehicle are not in line with each other. They’re off when I took my car back to caliber collision, this guy name Shane looked at me like I was crazy about my vehicle, the point of car insurance is to protect my vehicle. When the car get fixed, is it supposed to be the same way before the accident or worse ??I’m in the process of looking for a new mechanic to fix my car the proper way I’m afraid to take my car back to this location because I feel like this location and GEICO have some kind of deal together and they Lego fixed my car together. The maintenance on the outside looks great, but the parts that were supposed to be ordered for the mechanic issues was not done on my vehicle. I even received a call from a mechanic at caliber collision explaining to me that I got hit so hard,one panel away from the airbags deploying in my car and you’re telling me that there was no other damage done to my vehicle besides the light part that y’all fixed . I’m a single mom and I work hard for the things I have. Was very very disappointed with this service.
Customer Service - 0.5/5.0 -
No lack of compassion or consideration of my time. No effort to fix the mechanical issues that the accident caused on my vehicle.
Likely to Recommend - 0.5/5.0 -
I’ll take Sean’s advice and recommend people fully consider their options, and not go with the most recommended and quickest shop to get into.
Repair Quality - 3.5/5.0 -
My experience with Sean was absolutely terrible, over a front bumper and grill that was fully replaced anyways. Kyle was helpful, the vehicle looked to be swept or wiped down at the very least and a full tank of gas left in the car which was appreciated. Unsure why the undercarriage wouldn’t have been fixed if I hit and ran over an animal but I was so tired of arguing I just cut my losses.
Customer Service - 2.0/5.0 -
Having an employee tell me I didn’t have to choose caliber collision and essentially advising I take my vehicle elsewhere was one great way to start service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quede satisfecha con la reparación del carro quedo excelente......gracias.
Likely to Recommend - 5.0/5.0 -
In this day and age that cars are computers with wheels, I highly recommend Calber to others because this company is thorough, not only with the body work, but the multiple electronic equipment modules that may be affected by an accident.
Repair Quality - 5.0/5.0 -
Quality of body work superb. Attention to detail in all aspects of repair; kept me abreast of out of Caliber's control delays (supply chain, third party vendors, etc.). Attentive to my initial assistance installing two new tires in the front of vehicle. Third time I use Caliber (once in Virginia, two in Florida) with the same outstanding results.
Customer Service - 5.0/5.0 -
Staff very responsive and flexible, especially with me having to drop the vehicle before leaving town on vacation. They continued to inform me throughout the process.
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
There was no rental car reserved for me , when I took my car to Caliber at the opportune. Therefore I had to pay a private person $120.00 for 2 1/2 days over the weekend! To transport me to Tampa to watch/babysit my grandkids as prearranged with their father. However, I think that should have been nationwide responsibility to reserve the vehicle for me at Enterprise, but I was told by the adjuster that caliber should have arranged it and that is why I am grading them at five as a neutral because I don’t really know who is responsible I should’ve been responsible for reserving that vehicle for me at Enterprise.