Caliber - Las Cruces - N Telshor BL
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
It took us 3 trips back to get code cleared for my Blind Spot warning.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great friendly service. The adjuster communicated the progress on vehicle by text. Satisfied overall with Caliber Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m pleased with overall experience, beginning with friendly adjuster and completion of my truck
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Didn’t deliver my vehicle in a timely manner and when I did get it, I had to take the headlights out and put the bulbs back in properly because three of my lights were out when I receive my vehicle
Customer Service - 2.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I got my car back and I couldn’t even drive it passed 50 mph. Had to take it back. Not satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Again, this repair took a week longer than the upper end of estimate. Picked car up today and took it home. Looked around car again and found they did not replace the pinstripes on the passenger side. Went back and spoke to Fernando. He wasn't sure they had the right stripes. Really after 3 weeks ,STILL don't have the right parts. Not happy.
My Experience - 0.0/5.0 -
I’m not saying it was all bad, the staff was understanding and nice and had me go back multiple times to get my door right and they did a lot of tests , but weren’t able to successfully do it right so I’m going to have to look for someone and pay out of pocket when I shouldn’t have had to. There’s still a lot of air coming through the door and it’s not really safe when I’m traveling and it’s windy. But I know it can’t get fixed right if it’s already been multiple times.
Likely to Recommend - 5.0/5.0 -
I appreciate the very good, almost perfect work.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Although it took long to complete the work my Subaru performed well on a small trip. The alignment still needs to be addressed as the vehicle kept swerving to the left on the highwsy
Likely to Recommend - 2.0/5.0 -
I don’t know that I would want anyone to go through what I had to. Since it took 2 weeks to even get into the car and I had to return the rental by then, I was forced to call out of my job for 2 extra weeks when they finally were able to work on the car but since I didn’t have a ride and couldn’t afford the daily fee of the rental, I got written up at work. The wrong parts were sent to the store which also caused a major delay
Repair Quality - 5.0/5.0 -
Car works great and all issues were resolved
Customer Service - 4.5/5.0 -
Although the repairs took longer than expected Naomi was very friendly and tried to stay positive
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The bumper doesn’t look right. There are gaps where there weren’t before the accident
My Experience - 0.0/5.0 -
I got updated multiple times about when my vehicle would be repaired. The first time was delayed by a week, which I understood as that happens and was told a part was being shipped to repair my car and I got subsequent updates that my car would still be ready by this new date and even called to confirm it. Then on that new day it wasn’t ready yet even though it was just told to me it will be the previous days then was told it would only take one more day and it still wasn’t ready by that day either so it was delayed three times and I was only told that it wouldn’t be ready on the day of, so all plans revolving around having my car or getting it back was completely abolished. The customer service was helpful and I appreciated their efforts however, constantly being updated that my car will be ready a particular day only for that to be delayed and only notified the day of, was greatly annoying.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It's okay. Truck came back nice as you all washed and cleaned it. But quality wise, there are some issues. Broken license light fixture. Thr clip was broken when wiggled, then it fell off. They come cheap from factory anyways. Bumper, misaligned. Not enough to complain. But one side is about 3/4th of an inch gap. The passenger side, button of bumper is touching my body panel. Due to excessive gap on driver side. Or poor non-oem part. Visual inspection would have fixed these issues. Paint is good.