Caliber - Las Cruces - N Telshor BL
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I received the car dirty even though the text i received said it was currently being washed. i was given a coupon for a free carwash however finding time to come in for one will be hard to do as i am very busy
Likely to Recommend - 4.5/5.0 -
the actual work is done very well
Repair Quality - 4.0/5.0 -
the service was great car was fixed it seemed longer than necessary though and when i received the car it was not washed and still had the markings where they marked the scratches/dents that were not related to the incident. they gave me a voucher for a free carwash but my time is so stretched that i do not know what time i will be able to bring it back. also i received a text claiming my car was in the wash however that was clearly not true
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rachel and Jeanetta were extremely helpful, professio nal, and kept us informed during the whole repair process time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repair has taken longer than originally estimated. No communication on delays until I reached out for further info. Went to pick up vehicle, it had defects in the clear (bumps, overspray, runs), fasteners were missing, and a trim piece was loose. Now have to wait longer for those issues to be resolved.
My Experience - 5.0/5.0 -
I was very pleased with the friendliness of the staff. I was also so pleased with all of the notifications that I got on the progress of my car. I was so impressed how quickly the repairs were done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are thoroughly impressed and satisfied with the results from Caliber!!! The biggest thing was the constant communication I received from them. They kept me informed about the progress of the repairs and that to us was very important! Excellent work and I will definitely recommend you to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I can't even tell my truck was wrecked. A group of rockstars
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very transparent and helpful through the entire process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very attentive staff. I had a better experience at this Caliber Collision location compared to the one in El Paso. After repairs, they returned my car washed and with a fresh, clean smell inside. I appreciate their attention to detail and excellent customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
When got my vehicle back . I checked and some of the part didn’t fitting correctly. I asked the lady and she told me that is because the parts weren’t the Toyota brand . She told me that you guys will order the parts from Toyota . Also I checked my back cámara when you go back it doesn’t look the whole big screen. It seems like the part that you installed it was not the same size . I would like to get somebody to gave me a follow up on that . Thank you
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a great job with the repairs. It looks like a brand new car b
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Employees are very courteous, I received my car back sooner than the estimate estimated time. Only reason I didn’t rate a 10 is because the back passenger side the same to the back quarter panel and the bumper area has a gap versus the left area that they also worked on and there’s no gap on that side. however, I was told that I can bring it back when I have a chance and they will make the adjustment. I will be taking it back in for that little adjustment as soon as I have time that I can, and hopefully they will honor what they stated
Customer Service - 4.5/5.0 -
See comments on the previous page
Returned Clean
My Experience - 0.0/5.0 -
They did a horrible job on my bumper. I got it back and the bumper is not on right it’s hanging on the side
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff were excellent. I was informed that would get regular updates via text. The company kept their word. Repairs were completely timely. Having free popcorn only added to the positive experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your service we are happy with the results
Customer Service - 5.0/5.0 -
Very nice work